Lead Program Manager

As a Lead Program Manager, you are responsible for two or more Customer Programs consisting of customer support services, purchasing, warehouse management and other contract compliance activities with designated number of program managers for a customer group. You will lead and manage program managers and site managers in field and customer sites.

Responsibilities:

• Coordinates activities in accordance company policies, and if applicable, customer policies, procedures and principles.
• Coordinates technical support and training needs.
• Confers with customers on programs performance and evaluates areas for improvement and expanded services.
• Administers on-site human resource activities.
• Coordinates programs and ideas for cost savings and revenue generation.
• Develops plans for efficient use of materials, equipment and employees.
• Monitors programs effectiveness and prepares monthly reports such as cost, savings, performance, service, quality, and improvements.
• Analyzes supplier performance and make recommendations on new agreements.
• Resolves account payment and billing issues.
• Utilizes and maintains available information to improve programs.
• Reviews programs performance metrics with site, including inventory turns, delivery, savings and stockroom fill rates.
• Ensures proper implementation, participates in review to verify effectiveness, and identifies opportunities for improvement of quality systems.
• Records and processes complaints from customers regarding products and services provided, involves necessary parties, designs resolution, and responds to customers with corrective action plan.
• Responds to audit findings and implement appropriate actions in a timely manner.
• Coordinates vendor information sharing activities with customer, including new product launch, value-added and cost savings initiatives.
• Participates in contract negotiations and various management reviews.

Qualifications:

• Bachelors’ Degree in a related field is required.
• 5 years required, 7 years preferred of related experience.  
• Strong written and verbal communication skills is required.
• Strong presentation and interpersonal skills is required.
• Strong persuasion and skills is required.
• Strong computer skills is required.
• Strong math and analytical skills is required.
• Organized and detail oriented is preferred.

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