Full-Time
Technical Support SME
360 IT Professionals
11-50 employees
Software development, mobile/web, and Salesforce solutions
No salary listed
Chicago, IL, USA
In Person
On-site required; shift 2:00 PM–10:00 PM; after-hours on-call.
 IT & Security (1) |
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- Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, or other information technology related field.
- Experience must include working with and supporting Transit Oriented Software; experience in CleverCad is preferred.
- At least 5 years of experience designing, developing, testing, implementing and maintaining applications systems and programs using standard computer programming languages or other developmental tools.
- Strong systems/ technical support experience.
- Possess a strong business prospective, and be an advocate of change in technology.
- Problem solver and innovative thinker, working well in a team environment
- Excellent communication and interpersonal skills with various levels within an organization.
- Ability to maintain a strong client/customer focus.
- Strong independence and decision making ability while working under pressure.
- Receive and respond to support requests from users via phone.
- Respond and resolve reported incidents. Perform root cause analysis and troubleshooting. Escalate to software vendors as required.
- Fulfill report & special data requests. Understand basic data models and how to create reports. Create reports using a web based reporting tool.
- Perform system configuration / administration.
- Installation of application updates on Windows PCs.
- Perform knowledge transfer activities to ensure that Control Center operations continue without material disruption.
- Document Control Center processes and procedures to create a support manual.
- Assist in identifying and implementing improvement opportunities.
- Work hours shift will be from 2:00 PM - 10:00 PM, ONSITE.
- Be available on an on-call basis afterhours.
- CleverCad experience
- Knowledge of FileMaker Pro
- Industry: Work in a public transit agency is preferred
360 IT Professionals provides custom software development services, covering product development, mobile and web technologies, workforce solutions, and Salesforce cloud services. They build bespoke software tailored to each client, using a mixed team of seasoned experts and energetic new professionals guided by best practices in Silicon Valley. The company emphasizes ethical, agile collaboration to deliver high-value solutions that help clients become more productive and scalable. What sets them apart is their blend of experienced talent with fresh perspectives, a strong local presence in Fremont, CA, and a disciplined focus on delivering practical, business-focused results rather than generic tech features. Their goal is to be a trusted partner that helps clients evolve into more productive units by providing complete software development capabilities and end-to-end support.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Fremont, California
Founded
2013
Simplify's Take
What believers are saying
- Clutch highly rates IT staffing and development services at $25-$49/hr.
- Active hiring for 60 roles signals expansion in Fremont tech market.
- $54.8M revenue from diverse tech stack including JavaScript and PHP.
What critics are saying
- Poor Clutch reviews cause 70-90% market erosion in 3-6 months.
- Google poaches 30% engineers leading to high turnover in 6-12 months.
- AI platforms displace 60% revenue from PHP contracts in 12-24 months.
What makes 360 IT Professionals unique
- Blends experienced and young professionals for innovative software solutions.
- Specializes in .NET, PHP, Android, iPhone, and Salesforce cloud services.
- Offers IT staffing, product development, and mobile technologies from Fremont.
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