Full-Time

Client Intake Specialist

Criminal Defense

Confirmed live in the last 24 hours

The Matian Firm

The Matian Firm

201-500 employees

Provides legal services in multiple law areas

Legal

Junior, Mid

Seattle, WA, USA

Required Skills
Communications
Customer Service
Requirements
  • Must be bilingual (English/Spanish)
  • At least 2 years of experience doing intake preferably in the area of Criminal Defense
  • Case Management software experience is a major plus
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude
Responsibilities
  • Accurately screen telephone calls before scheduling an attorney-client consultation
  • Persistently monitor all potential new client inquiries (email, internet, phone & referrals)
  • Immediately contact every potential client & establish rapport with client
  • Continuously follow up with pending inquiries
  • Update logs and reporting systems to reflect status of all potential new clients
  • Conduct potential new client interviews with genuine empathy and compassion
  • Schedule appointments for potential clients
  • Take accurate notes during the attorney-client initial consultation
  • Work with the firm's attorneys to complete the initial consultation process
  • Assist attorneys with administrative tasks related to opening new cases and maintaining databases
  • Follow instructions from the supervising attorney and execute accordingly
  • Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets.

This law firm offers a specialized environment for professionals interested in immigration law, criminal defense, personal injury, and employment law. It provides an opportunity to engage deeply with varied and complex legal challenges, utilizing expertise across multiple legal domains. The firm’s dedication to a breadth of vital legal services not only reinforces its industry leadership but also fosters a dynamic and intellectually stimulating workplace.

Company Stage

N/A

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

N/A

Growth & Insights
Headcount

6 month growth

25%

1 year growth

49%

2 year growth

88%