The Chief Administrative (CAO) organization is responsible for oversight of all areas of organizational effectiveness and administration for Citi’s Chief Operating Office. The CAO organization’s remit includes leading Risk & Controls for the COO function, proactively monitoring and identifying risks and establishing and maintaining robust controls. In addition, the CAO provides management leadership to key areas including the Citi CSC Network team and the Global Business Analytics Unit.  The CAO also coordinates assigned global initiatives and operations investments.

Within the CAO function, the Chief of Staff team is responsible for maintaining all operating routines, identifying optimization opportunities across all business/functions, and serving as the main support utility for senior management. 

The CAO Communications Lead, within CAO Chief of Staff team, is a senior position, reporting to the Chief of Staff for CAO. 

The Communications Lead is responsible for the overall administrative activities of a business. These tasks may include designing and executing internal communications and events, developing business messaging and stakeholder engagement activities. May manage ad hoc projects as requested. Responsibilities:

• Serve as communications lead on strategy development and execution for internal business messaging

• Advance organization/people strategy goals including communications strategy, talent strategy, and employee engagement initiatives

• Assist leadership/Chief of Staff in promoting and executing communications program

• Drive productivity/ cost savings initiatives in partnership with the senior management team

• Participate in People Engagement Working Group and promote Voice of the Employee (VOE) communications

• Identify and develop business content for deployment, to enhance brand awareness with stakeholders and clients

• Advise, write and edit on company-wide communications

• Develop and maintain communication standards and procedures; serve as subject matter expert on communication tools and applications

• Develop monthly communications metrics to monitor and measure impact of the communication plan

• Participate in leadership meetings to assess scope of communications needs, educate leadership on strategy, and make recommendations for achieving desired impact

• Complete financial deliverables including monthly forecasts, the annual investment process, client reporting and ad hoc requests

• Leverage technology and tools to enable communications and generate excitement and interest in risk communications

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience in a financial services role

• Communications or marketing experience preferred

• Demonstrated working knowledge of financial services industry

• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience

• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Administration

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Dec 11, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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