Full-Time

ServiceNow Software Asset Management Technology and Data Specialist

Updated on 8/1/2026

Vanguard

Vanguard

10,001+ employees

Low-cost mutual funds and ETFs provider

No salary listed

No H1B Sponsorship

Wayne, PA, USA + 3 more

More locations: Dallas, TX, USA | Charlotte, NC, USA | Scottsdale, AZ, USA

Hybrid

Hybrid working model with in-person collaboration.

Category
Operations & Logistics (1)
Required Skills
ServiceNow

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Requirements
  • At least 5 years of experience in Software Asset Management or IT Asset Management.
  • Deep expertise in ServiceNow SAM Pro configuration, including software normalization and reconciliation, entitlement management and license modeling, and data ingestion and transformation processes.
Responsibilities
  • Configure, maintain, and enhance ServiceNow SAM Pro modules, including software models, license metrics, entitlement mappings, reconciliation rules, normalization processes, custom allocations, and consumption rules.
  • Optimize SAM Pro functionality to support publisher-specific requirements such as IBM sub-capacity, SaaS, and user-based licensing.
  • Own the end-to-end data lifecycle across SAM Pro data domains, including entitlements, contracts, licenses, installations, usage, and configuration data.
  • Design and manage data ingestion pipelines.
  • Establish and maintain data models supporting license compliance and reporting.
  • Define and enforce data quality controls for completeness, accuracy, and timeliness.
  • Maintain and optimize core ServiceNow SAM Pro tables, including Software Entitlements and Contracts, Software Models and Catalog, and User, Device, and Subscription records.
  • Ensure proper relationships between configuration items, assets, and SAM records to prevent data fragmentation or audit exposure.
  • Configure and support reconciliation engine processes to produce accurate Effective License Positions.
  • Ensure mapping between entitlements, installations, and usage data is complete and audit-defensible.
  • Identify and remediate data or configuration gaps affecting compliance posture or optimization opportunities.
  • Partner with ServiceNow Platform, CMDB, Security, and Procurement teams to align data sources and governance models.
  • Ensure seamless integration between SAM Pro and upstream and downstream systems, including discovery tools, Oracle Contract Management, and SaaS platforms.
  • Drive enhancements to SAM Pro processes, automation, and data quality frameworks.
  • Maintain awareness of ServiceNow platform capabilities, SAM Pro feature updates, and industry best practices.
Desired Qualifications
  • Experience supporting major publisher licensing models, including IBM, Microsoft, Oracle, and Adobe.
  • Experience with software asset management managed services environments and vendor coordination.
  • ServiceNow SAM Pro certification.
  • ITIL, ITAM, or IAITAM certification.

Vanguard is an American investment manager offering mutual funds, ETFs, brokerage services, retirement planning, financial planning, asset management, and trust services. Its funds pool money to invest in diversified portfolios, often tracking market indexes, with fees kept low for investors. The company is owned by its funds, which are owned by customers, aligning interests toward reducing costs and improving transparency and education. Its goal is to put investors first by providing low-cost, transparent investment products and resources to help people save and plan for the long term.

Company Size

10,001+

Company Stage

Private

Total Funding

$11.2M

Headquarters

Kline Township, Pennsylvania

Founded

1975

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Simplify Jobs

Simplify's Take

What believers are saying

  • My Classroom Investor targets 30 US states mandating personal finance, expanding early financial literacy access.
  • Advisor's Alpha integration with Envestnet enables advisors to scale continuous tax-efficient investing.
  • DTCC tokenization pilot participation positions Vanguard to trade tokenized Microsoft shares and US Treasuries.

What critics are saying

  • Charles Schwab matched Vanguard's 0.07% fee, eliminating its core pricing advantage and threatening margin erosion.
  • Schwab's aggressive fee cuts on stock ETFs are accelerating investor inflows away from Vanguard's largest funds.
  • Vanguard's investor-owned structure limits capital for rapid tech upgrades, creating an innovation lag in AI tools.

What makes Vanguard unique

  • Vanguard is uniquely owned by its funds, which are owned by customers, enforcing an investor-first mandate.
  • It is the largest global mutual fund provider and second-largest ETF provider after BlackRock.
  • Vanguard dominates low-cost index investing with an asset-weighted average fee near 0.07%.

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Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Company News

PlanAdviser
Jul 24th, 2026
Retirement industry people moves - 7/24/2026.

Retirement industry people moves - 7/24/2026. Daybright Financial appoints chief financial officer; Advisor360 names chief revenue officer; Nationwide Retirement Solutions expands sales leadership; and more. Reported by Daybright Financial appoints Wes Gilbreath as chief financial officer. Wes Gilbreath joined Daybright Financial as chief financial officer, effective July 20. He will serve as the company's principal financial officer. Gilbreath joins Daybright from Integrity Wealth and brings nearly 20 years of experience in the financial services industry. Matt Riordan, who served as Daybright's CFO for the past 18 years, will continue as operating CFO, focusing on ensuring continuity across the finance organization and supporting Gilbreath's transition. Daybright was founded in 2008 and serves more than 22,000 employer groups and 3.6 million plan participants. Advisor360 names ananya Balaram chief revenue officer. Ananya Balaram has joined Advisor360 as chief revenue officer. Balaram will lead the company's revenue strategy with responsibility for sales, customer success and support. Balaram joins Advisor360 with more than 15 years of industry experience. Most recently, he served as chief revenue officer at Vestmark, where he led firm-wide revenue and growth, launched and commercialized new business lines, built scalable operating models and drove long-term enterprise growth. Nationwide Retirement Solutions expands Barbie Walsh's sales leadership role. Nationwide Retirement Solutions Inc. has named Barbie Walsh to lead its combined institutional and consultant relationship teams. In her expanded role, Walsh will oversee both teams and help advance the company's strategy across government and corporate institutional markets. She will report to Brenda Casey Anderson, associate vice president of strategic relationship management and retirement solutions distribution. Walsh previously led institutional markets and most recently served as interim leader of the consultant relationships team. In her prior role as institutional relationship director, se led some of Nationwide's largest institutional and ERISA-qualified client relationships and helped shape the company's institutional service strategy. She brings 27 years of experience in the retirement plans industry spanning operations, relationship management and leadership, including five years at Nationwide. Congruity HR names Arlene Rose as vice president of 401(k) operations. Congruity HR LLC has named Arlene Rose as vice president of 401(k) operations. In her new role, Rose oversees the strategic leadership and execution of retirement plan operations. She also oversees plan administration and regulatory compliance for Congruity HR's clients. Her understanding of multiple employer plan structures allows Congruity HR to offer retirement benefits to growing businesses. Rose previously ran the 401(k) department at Resourcing Edge, of OneDigital, where she managed more than $500 million in assets inside the firm's pooled employer plan. Prudential Group Insurance announces new head of distribution. Brent Ring has been named head of distribution for Prudential Group Insurance, a business of Prudential Financial Inc., according to a recent post on his LinkedIn profile. "In many ways, this role feels like a return to my roots in distribution. I've always believed that strong relationships, deep market expertise and a relentless focus on serving customers are at the heart of our success - and that has never been more true than it is today," he wrote. Ring has spent 13 years with Prudential Financial and transitions from his most recent role as vice president and head of portfolio and growth enablement. Prior to that, Ring served as vice president in account management and vice president of strategy at Prudential. CFP Board selects 2027 board chair-elect. The board of directors of the Certified Financial Planner Board of Standards, Inc. elected Richard Shaw as 2027 board chair-elect at its July meeting. Current Chair-Elect Martin Seay will serve as chair of the board of directors in 2027 and Shaw will become chair in 2028. Shaw has advised individuals and families on investment management, wealth planning and family office services for more than 25 years. Most recently, he served as principal and senior client advisor at Bessemer Trust. Shaw has served on CFP Board's board of directors since 2023. He is the treasurer of Teatown Lake Reservation, a nonprofit nature preserve, and the previously served as chair of Harlem Commonwealth Council. Kenneth Jacobs elected as chair of Vanguard Board of directors. The Vanguard Group Inc. announced that Mark Loughridge will retire from Vanguard's board of directors and the board of trustees for each of the Vanguard funds effective December 31. Kenneth Jacobs has been elected by the boards to succeed Loughridge as the non-executive chairman and John Murphy has been elected to act as lead independent director. Jacobs, who joined Vanguard's board in February, is a senior adviser for Lazard and serves as vice chair of the board of trustees at the University of Chicago and the Brookings Institution. With nearly four decades of experience in global financial services, including as chairman and CEO of Lazard Inc. from 2009 to 2023, Jacobs has broad expertise in corporate strategy, international market development, risk and regulatory matters and technology-driven business. Murphy, who has served on Vanguard's board since 2024, is president and chief financial officer of the Coca-Cola Co. Loughridge served on Vanguard's board since 2012 and was the non-executive chairman since 2024. He is the retired senior vice president and chief financial officer of IBM and also served on IBM's retirement plan committee.

Investment Week
Jul 14th, 2026
Vanguard launches third core bond active fixed income product.

Vanguard launches third core bond active fixed income product. Ocf 0.25%. Vanguard has unveiled its latest active fixed income product, the Global Short Term Core Bond fund, as the asset manager continues to expand its range. To continue reading this article... Join investment week today. Free for those involved in advising, managing and/or analysing investments or £1 per day for professionals outside of these roles.

Money Marketing
Jul 3rd, 2026
Hargreaves Lansdown strengthens executive leadership team.

Hargreaves Lansdown strengthens executive leadership team. Hargreaves Lansdown has appointed Charles Thompson as chief technology officer and Michael Finnegan as chief transformation officer. Thompson joins from Vanguard where he was most recently principal and divisional chief information officer for advice and wealth management. Previously, he held senior technology leadership roles at National Australia Bank. Also moving from Vanguard, Finnegan served as head of wealth planning & partnerships, and previously as head of international strategy and chief of staff for its international business. Thompson and Finnegan will both take on their new roles in September 2026, subject to regulatory approval. They replace Richard Hebdon, chief digital & technology officer, and Darren Worth, chief strategy & transformation officer, who will depart from the business later this year. Hargreaves Lansdown outgoing CEO and non-executive deputy chair Richard Flint said: "The opportunity before Money Marketing is to combine the best of HL's scale and market position with lessons from the US market. "I want to thank Darren and Richard for their service. Darren has made a significant contribution across strategy, transformation and finance, including as interim chief financial officer. "Richard has led our technology function through a period of real complexity and change. We are grateful for everything they have contributed and wish them both well for the future."

Strategic Retirement Partners
Jun 22nd, 2026
Are Personalized TDFs the Future of QDIAs?

Are Personalized TDFs the Future of QDIAs? By Strategic Retirement Partners. Twenty years ago, Congress transformed retirement investing by establishing a fiduciary safe harbor for qualified default investment alternatives. Now industry experts say the future belongs to personalized solutions and, potentially, new innovations. At the "QDIA Evolution" session at the 2026 PLANSPONSOR National Conference in Nashville, Tennessee, organized by PLANADVISER's sister publication this week, panelists from Vanguard, Capital Group and Strategic Retirement Partners agreed that the future of default investing will likely be more personalized. The speakers cautioned plan sponsors to resist change for its own sake and to remain focused on the participant outcomes they want their plans to achieve. The discussion centered on the evolution of QDIAs, which gained widespread adoption after the Pension Protection Act of 2006 created legal protections for plan sponsors using approved default investments such as target-date funds, balanced funds and managed accounts. The law helped accelerate a transition away from stable value and money market defaults toward diversified, age-based investment strategies. TDFs have since emerged as the dominant investment vehicle in DC plans. From TDFs to increased personalization. According to various reports, TDFs are estimated to comprise between 40% and 50% of defined contribution assets. "The whole concept behind target-date funds was to take a fairly complex decision - asset allocation - out of the hands of participants," said John Doyle, a senior retirement strategist at Capital Group. "It was built to work for the majority of participants in a plan." That simplicity remains one of the strongest arguments for TDFs, which continue to dominate the QDIA landscape. Technically, TDFs are professionally managed, meaning participants do not need to alter portfolios as they age to adjust their investment risk profiles. Yet panelists said pressure is building to tailor investments more closely to individuals' circumstances. When Phil Senderowitz, managing director of Strategic Retirement Partners, was asked if managed accounts or personalized TDFs would overtake traditional TDFs, he responded, "In the next five years, no. But over time, you're going to see a lot more personalization." Senderowitz argued that advances in technology are making personalization more practical and affordable than it was when QDIAs first emerged. Rather than placing all participants of the same age into identical portfolios, newer approaches can incorporate factors such as savings rates, account balances and other participant characteristics. Still, panelists repeatedly emphasized that personalization is not automatically superior. "There's this perception that when you use the word personalization, personalization must be better," Doyle said. "The right personalization is probably going to be better. But how much data are you using, where are you getting that data, and what aren't you getting that you might be missing?" Private markets? The panel also explored whether TDFs themselves are likely to change. From private market allocations to guaranteed retirement income products and even the addition of artificial intelligence tools, panelists said plan sponsors have plenty to consider in terms of modifications to TDFs. Brian Miller, a senior manager of multi-asset product management and strategy at Vanguard, predicted evolution, rather than disruption. "When I think about the QDIA space over the next five to 10 years, I really think of it more as refinement, rather than reinvention," Miller said. "Target-date funds, as they exist today, have done a really good job for investors." Miller said AI could eventually play a meaningful role in participant engagement and decisionmaking, but he warned against exaggerated claims of it immediately playing a major role. "I'd be a little wary of some of those claims until we really prove them out," he said. "It's not going to replace things like fiduciary oversight or sound investing principles." Though private-market assets have featured prominently in discussions at this year's conference, including the keynote address from Deputy Secretary of Labor Daniel Aronowitz, panelists warned plan sponsors about quickly jumping into adding allocations to alternative asset classes. "People are waiting for track records," Doyle said. "Don't make [your glide path] different [just] to make it different. Make it different to make it better." Each panelist said plan sponsors should - when considering alternative investments or their plans' QDIA - focus on outcomes, understand participant demographics and evaluate whether any investment is performing as intended. "Think about your QDIA as the core of your plan," Miller said. "For most of your participants, that's exactly what it is." Strategic Retirement Partners (SRP) is a leading national team of retirement plan-focused financial advisors. Let's talk about your company's retirement plan needs.

OMEGA Commercial Real Estate
Jun 4th, 2026
Vanguard deepens nationwide push to slash office space.

Vanguard deepens nationwide push to slash office space. By Katie Burke CoStar News The Vanguard Group is cutting ties with one of its Philadelphia-area offices, the latest move by the global investment adviser to trim its corporate real estate portfolio. The Malvern, Pennsylvania-based firm opted not to renew the lease on its nearly 88,000-square-foot space at 45 Liberty Blvd., one of several properties it occupies that comprise its headquarters. It is the latest in a string of cuts the company has made to consolidate its national office presence, echoing moves by other large tenants across the United States as they look to adjust to evolving post-pandemic needs. "Vanguard continuously evaluates the effective use of workspace in our leased and owned properties," a Vanguard representative said in a statement to CoStar News. "As part of this effort, we are exiting our leased space at 45 Liberty Blvd. to optimize our existing footprint." The firm's looming exit is expected to spike the 155,000-square-foot building's vacancy rate to about 65% after years of being fully occupied. Vanguard's current lease is set to expire later this month. The investment adviser's Malvern headquarters has long been spread across several properties in the Philadelphia suburb. The bulk of Vanguard's 20,000-person global workforce is based in the region, and despite its planned Liberty Boulevard exit, it still occupies just shy of 1.4 million square feet of office space there. Yet similar to a cohort of tenants elsewhere across the country, Vanguard's decision to cut ties with some of its Malvern space is ultimately a result of reevaluating spatial needs and eliminating anything that has since become extraneous. Vanguard is also letting go of one of its leases in Scottsdale, Arizona, where it is one of the region's largest employers. The firm had fully occupied the 123,340-square-foot building at 8501 E. Raintree Drive for the past two decades. In a sign of the national office market's strengthening recovery, the space is already set to be backfilled by mobile network provider Consumer Cellular. Back in Malvern, the owner of 45 Liberty Blvd., FLD Group, is in talks with a prospective tenant to fill about 65,000 square feet of Vanguard's looming vacancy, according to a CMBS loan report.