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Product Designer, Twilio.org
Posted on 5/27/2021
INACTIVE
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
UI/UX Design
Requirements
  • Has a demonstrated advocacy for design and research methodologies, and has experience running quantitative and qualitative research, such as usability testing, analysis, interviews, and field studies
  • Holds a passion for feedback and the ability to provide useful and constructive feedback to peers of all levels
  • Experience designing and evolving web-based services and/or application software in a fast-past environment
  • 4+ years of industry experience and a related degree or equivalent experience in software interface design and/or development
  • Be an Owner: Advance the user experience for Twilio.org experiences including the Twilio Console experience and internal systems
  • Wear the Customers Shoes: Engage with our non-profit user community to understand their needs, and design products and workflows to unlock their potential
  • Write it Down: Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer & social impact experiences. Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution
  • Draw the Owl: Navigate ambiguity through a scientific mindset - stating hypotheses, testing, learning and adapting
  • Dont Settle: Collaborate with other Product Designers in elevating our standards. Participate in Design Critiques to ensure consistency across Twilio products. Advocate for more efficient processes and higher standards across the UX organization
  • No Shenanigans & Be Inclusive: Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels
Responsibilities
  • Has a proven user-centered design workflow that comprises: design, prototyping, presentation, sharing and soliciting feedback, influencing key decision-makers, and collaborative handoffs with developers
  • Can share a portfolio with clean, usable, straightforward, and lovable designs that demonstrates technical product thinking and an understanding of user-centered design methodologies
Twilio

5,001-10,000 employees

Customer engagement platform & developer of communications APIs
Company Overview
Twilio's mission is to fuel the future of communications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry to reinvent how companies engage with their customers.
Benefits
  • Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
  • Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
  • Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
  • Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
  • Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
  • Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.
Company Core Values
  • Build a more‑connected world
  • Be great, do good, scale fast
  • The work of our lives