Senior Manager

An overview of this role

 The Senior Manager, Strategy and Analytics for Customer Success and Renewals is a critical leadership role responsible for driving strategic initiatives, leveraging data-driven insights, and fostering operational excellence across the global Customer Success and Renewal functions. This position requires a strong blend of strategic thinking, analytical prowess, and people leadership skills to optimize processes, guide decision-making, and directly impact GitLab's revenue retention and growth.

What you'll do

• Serve as a strategic partner to Customer Success and Renewals leadership, driving long-range planning and high-impact initiatives
• Leverage advanced analytics to uncover insights, identify opportunities, and guide strategic decision-making
• Develop sophisticated business models, forecasts, and scenario analyses to support strategic planning and resource optimization
• Drive alignment and accountability on critical CS and Renewals KPIs, including renewal rates, gross retention, and churn metrics
• Collaborate with Finance, Sales, and Customer Success leadership to define and track key performance indicators
• Communicate insights and recommendations to executive audiences through compelling data visualizations and narratives
• Foster a data-driven culture and empower teams with self-service analytics and reporting capabilities
• Manage, mentor, and develop a high-performing team of analysts and business strategists 
• Champion process improvement initiatives leveraging industry best practices and innovative approaches
• Implement strong operational rigor and discipline in planning and executing team's work
• Manage stakeholder relationships effectively, ensuring clear communication and alignment across all levels of the organization

What you'll bring

• Proven track record of driving strategic initiatives and leveraging analytics to guide decision-making in Customer Success, Renewals, or similar revenue functions
• Strong leadership skills with experience managing and developing high-performing analytics teams
• Proficiency in SQL, data modeling, statistical analysis, and data visualization (Tableau, Looker)
• Expertise in building complex financial models, forecasts, and scenario analyses
• Exceptional problem-solving skills and ability to tackle ambiguous challenges with data-driven approaches
• Compelling storytelling and data visualization abilities to drive action across analytical and non-analytical audiences
• Business acumen to translate analysis into strategic recommendations and operational plans
• Collaborative approach to partnering with cross-functional teams and driving alignment
• Passion for enabling Customer Success and optimizing renewal processes
• Prior experience working with large-scale data platforms (Snowflake, Redshift, BigQuery) preferred
• Degree in a quantitative field (Business, Economics, Statistics, Computer Science, etc.) or equivalent experience required

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.