Full-Time

Group Lead Generation Operations Manager

Coface

Coface

5,001-10,000 employees

Global trade credit risk management provider

No salary listed

Madrid, Spain

In Person

Category
Business & Strategy (1)
Required Skills
Lead Generation
SQL
Data Analysis

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Requirements
  • Seven to twelve years of experience in Lead Generation, Revenue Operations, or Digital/Inside Sales.
  • Ability to drive global-to-local alignment, ensuring consistent processes while adapting to regional maturity.
  • Strong expertise in AI-powered Lead Generation, including conversational agents, scoring models, and sales intelligence tools.
  • Deep understanding of SDR workflows, with a track record of improving performance using tools, playbooks, and coaching.
  • Highly analytical communicator capable of managing end-to-end funnel visibility and driving adoption of new technologies and processes.
Responsibilities
  • Maintains a shared, up-to-date understanding of what each region (and countries inside) is doing across the funnel (programs, leads, SDR workflows, processes, performance).
  • Identifies gaps, bottlenecks and maturity differences country by country, and adapt the way in which the global team supports and assists these markets according to their maturity and level of autonomy.
  • Defines global reference standards and supports regions in adopting and adapting them consistently, based on local maturity and context.
  • Leads and enables the shift from basic lead capture to conversation-based interactions, where customers can be quickly qualified or redirected to a human agent.
  • In coordination with the CRM POs, ensures new AI tools are properly deployed, connected and well adopted across regions.
  • Assesses SDR/telesales processes in each region.
  • Implements modern tools for SDR support (AI assistants, summaries, objection handling, prioritization models).
  • Deploys AI assistants that generate call summaries, follow-up emails and next steps automatically in CRM.
  • Introduces real-time objection-handling prompts to support SDRs during calls.
  • Provides SDRs with dashboards and models that prioritize leads/accounts based on fit, urgency and buying signals.
  • Builds global playbooks and ensures SDR performance improves consistently.
  • Creates Global Digital Sales Playbooks with recommended cadences, messaging, objection handling, and asset usage per industry or segment.
  • Defines global SLAs (e.g., time-to-first-touch, follow-up cadence) and definitions (MQL, SAL, SQL) across all regions.
  • Runs structured coaching and training cycles to drive consistent performance gains.
  • Monitors the entire funnel globally: from digital engagement → lead → SDR handling → opportunity creation.
  • Identifies what’s working, what’s not, and what needs to change in each region.
  • Reports clear, actionable insights designed to support regional decision-making, highlight best practices and guide prioritization.

Coface helps businesses manage credit risk and enable trade. It provides a global suite of risk-management services, including Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, and Factoring. Its products work by protecting sellers from non-payment, assessing buyer risk with information services, collecting overdue debts, insuring individual risks, guaranteeing obligations, and financing receivables. The company differentiates itself through its 75-year track record, global reach across about 200 markets, a full end-to-end set of trade risk solutions, and the use of technology to support trade in both domestic and export markets. Coface’s goal is to help companies navigate uncertainty and grow by enabling safe, efficient trading.”}Seconds

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Bois-Colombes, France

Founded

1946

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Simplify Jobs

Simplify's Take

What believers are saying

  • H1 2026 revenue reached €939m; non-insurance activities grew 8.8% to €88.6m.
  • FreightAmigo and HKMA CDI broaden distribution across Hong Kong SME trade-finance flows.
  • Solvency stood at 194% after H1 2026, giving Coface room to invest and pay dividends.

What critics are saying

  • H1 2026 insurance revenue rose only 0.1%; pricing stayed negative at -1.3%.
  • Net income fell 13.2% in H1 2026 as technology investment lifted the cost ratio.
  • Digital trade platforms and bank CDIs can commoditize Coface insights by 2027-2028.

What makes Coface unique

  • Coface’s 2026 Business Information network analyzes millions of trade transactions across 200 markets.
  • July 2026 FreightAmigo partnership embeds Coface credit intelligence inside an AI trade-finance workflow.
  • Coface combines credit insurance, debt collection, factoring, and business information under one platform.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Stock Options

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Mental Health Support

Conference Attendance Budget

Professional Development Budget

Family Planning Benefits

Fertility Treatment Support

Home Office Stipend

Phone/Internet Stipend

Company Equity

Remote Work Options

Company News

Insurance Edge
Jul 6th, 2026
Coface teams up with FreightAmigo in Hong Kong.

Coface teams up with FreightAmigo in Hong Kong. Some details on a new partnership for you; Coface, a global leader in trade credit risk management, has partnered with Hong Kong-based FreightAmigo, an artificial intelligence (AI)-powered trade platform integrating logistics, insurance, and financing services. Through the partnership, FreightAmigo users will be able to access Coface's business information and credit risk insights in real time, make more informed risk decisions, and reduce their exposure to late payment and bad debt. [L-R]: Ivy Tse, Co-CEO, FreightAmigo and Chris Murphy, General Manager, Coface Hong Kong, at the signing ceremony. Supporting SME business expansion Coface and FreightAmigo have partnered to help SMEs manage the risks associated with cross-border growth. By giving FreightAmigo users access to real-time credit risk insights, the partnership will enable businesses to assess the creditworthiness of overseas buyers, identify potential payment risks earlier and make more informed decisions when entering new markets or taking on larger international orders. The partnership brings together Coface's deep expertise in trade credit risk management and FreightAmigo's global logistics network and AI-powered platform. SMEs using FreightAmigo will be able to access Coface's in-depth business information and credit risk analysis, helping them trade with greater confidence across markets including Southeast Asia, Mainland China, America and Europe. The offering is underpinned by Coface's 80 years of specialized experience across 200 countries in trade credit risk management. Coface's Business Information ecosystem analyses millions of trade transactions, payment behavior, credit limit movements and claims across sectors and markets every day, providing continuously updated insights into changing business and economic conditions. "This partnership reflects our shared commitment to continuous innovation and creating greater value for SMEs," said Chris Murphy, General Manager, Coface Hong Kong. "By combining Coface's credit risk expertise with FreightAmigo's digital trade capabilities, we can help businesses make better-informed decisions, manage cross-border payment risks and pursue growth opportunities with greater confidence." FreightAmigo has also established itself as a leader in digital trade finance, having previously won the "Digitizing Trade Finance" TechChallenge, an initiative jointly organized by the Bank for International Settlements Innovation Hub (BISIH) and the Hong Kong Monetary Authority (HKMA). "Partnering with Coface marks a pivotal moment for FreightAmigo," said Ivy Tse, Co-CEO, FreightAmigo. "By marrying our real-time logistics data with Coface's global risk analytics, we are delivering a frictionless, AI-driven experience that instantly protects businesses from bad debt while unlocking vital trade financing. Together, we are future-proofing global trade for SMEs." Connecting trade data to support SME financing The partnership will also support faster verification of cross-border transactions through the secure transmission of real-time data to the Hong Kong Monetary Authority's (HKMA) Commercial Data Interchange (CDI). By enabling participating banks to verify the authenticity of transactions more efficiently, the data pipeline can help SMEs demonstrate their trading activity and access financing on more appropriate terms, supporting their business operations and expansion. The integrated feature will strengthen Hong Kong's role as a trusted financial, logistics and trade hub connecting businesses in the region with global markets.

InsuranceAsia News
Jun 8th, 2026
IGI secures Gift City license as part of global expansion.

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GlobeNewswire
May 20th, 2026
COFACE SA: Anne-Sophie Chauveau-Galas is appointed as an independent director and joins the Board of Directors.

COFACE SA: Anne-Sophie Chauveau-Galas is appointed as an independent director and joins the Board of Directors. May 20, 2026 11:45 ET | Source: Coface SA Paris, 20 May 2026 - 5.45 p.m. The Combined General Meeting of COFACE SA, held on May 19, 2026 appointed Mrs. Anne-Sophie Chauveau-Galas as a director on the Board of Directors for a term of four years, in accordance with the provisions of Article 12 of the Bylaws. Her term will expire at the end of the General Meeting convened to approve the financial statements for the fiscal year ending December 31, 2029. The Board of Directors has determined that Mrs. Anne-Sophie Chauveau-Galas meets the independence criteria as defined in the AFEP-MEDEF Code. This appointment follows the expiry of Mrs. Sharon MacBeath's term and becomes effective upon the end of the General Meeting held on May 19, 2026. The composition of the Board of Directors of COFACE SA remains unchanged, comprising 10 members (5 women and 5 men), with a majority serving as independent directors (6). | Anne-Sophie Chauveau-Galas (born May 28, 1975 - French nationality) joined Société Générale Group since 2023 as Chief Human Resources Officer. Anne-Sophie Chauveau-Galas started her career in 1998 with Alcatel and then BSN (Danone) in the field of Human Resources. Since 2001, Anne- Sophie has held various operational HR positions before becoming Talent Management Director in 2005 for the Alstom Power sector. She joined the HR department of the Transport sector in 2009 and subsequently became Vice President HR Europe and Social Relations of the ALSTOM Group in 2015. Anne-Sophie Chauveau-Galas was previously Chief Human Resources Officer and member of the ALSTOM Group Executive Committee from May 2019. She has accompanied the transformation of the company since 2019, notably with the merger and integration of Bombardier Transportation. Anne-Sophie holds a Master's degree in Management from EDHEC Business School. | / | ANALYSTS / INVESTORS Thomas JACQUET: +33 1 49 02 12 58 - [email protected] Rina ANDRIAMIADANTSOA: +33 1 49 02 15 85 - [email protected] MEDIA RELATIONS Saphia GAOUAOUI: +33 1 49 02 14 91 - [email protected] Adrien BILLET: +33 1 49 02 23 63 - [email protected] FINANCIAL CALENDAR 2026 (subject to change) H1-2026 results: 30 July 2026, after market close 9M-2026 results: 2 November 2026, after market close FINANCIAL INFORMATION This press release, as well as all COFACE SA's regulated information, can be found on the Group's website: https://www.coface.com/investors For regulated information on Alternative Performance Measures (APM), please refer to our Interim Financial Report for H1-2025 and our 2025 Universal Registration Document (see part 3.7 "Key financial performance indicators"). | / | Regulated documents posted by COFACE SA have been secured and authenticated with the blockchain technology by Wiztrust. You can check the authenticity on the website www.wiztrust.com. | | COFACE: FOR TRADE Coface has been a leading player in global trade credit risk management for nearly 80 years, helping companies to grow their businesses and navigate an uncertain and volatile environment. Regardless of their size, location or activity sector, Coface supports 100,000 clients in nearly 200 markets through a full range of solutions, from credit insurance, information services and debt collection to Single Risk insurance, bonding and factoring. Every day, Coface harnesses its unique expertise and leading-edge technologies to facilitate trade on domestic and export markets alike. In 2025, Coface had 5,511 employees and generated turnover of approximately €1.84bn. www.coface.com COFACE SA is quoted in Compartment A of Euronext Paris Code ISIN: FR0010667147 / Ticker: COFA | DISCLAIMER - Certain statements in this press release may contain forecasts that notably relate to future events, trends, projects or targets. By nature, these forecasts include identified or unidentified risks and uncertainties, and they may be affected by many factors likely to give rise to a significant discrepancy between the real results and those stated in these statements. Please refer to chapter 5 "Main risk factors and their management within the Group" of the Coface Group's 2025 Universal Registration Document filed with AMF on 2 April 2026 under the number D.26-0218 to obtain a description of certain major factors, risks and uncertainties likely to influence the Coface Group's businesses. The Coface Group disclaims any intention or obligation to publish an update of these forecasts or to provide new information on future events or any other circumstance.

People Matters
Apr 13th, 2026
Coface appoints Darren Chan as Country Manager for Malaysia and Head of the Philippines.

Coface appoints Darren Chan as Country Manager for Malaysia and Head of the Philippines. | 12 April 2026 With more than 20 years of experience, Chan brings deep expertise spanning trade credit insurance, property and casualty insurance, and banking. Coface has appointed Darren Chan as Country Manager for Malaysia and Head of the Philippines, effective 1 April 2026, the company announced in a media release on Thursday. The appointment underscores Coface's continued focus on strengthening its leadership and expanding its footprint across key Southeast Asian markets. In his new role, Chan will oversee the overall business operations and strategic direction of Coface in both Malaysia and the Philippines. He will report to Hugh Burke, Chief Executive Officer of Coface Asia-Pacific. "With a proven talent for connecting market needs to regional and group strategies, and a solid commitment to client excellence, Darren is well equipped to guide our Malaysia and Philippines operations through their next phase of development," Burke commented on the appointment. "His deep familiarity with the Malaysian market, built through previous leadership roles in the country, will be a significant asset in driving impactful and sustainable growth." Chan joined Coface in 2016 and has built a strong track record across the region. Prior to his latest appointment, he served as Head of Commercial at Coface Japan. Over the years, he has held several leadership roles within the organisation, including Head of Commercial in Hong Kong, Head of Sales for Coface China in Shanghai, and Head of Commercial in Malaysia. With more than 20 years of experience, Chan brings deep expertise spanning trade credit insurance, property and casualty insurance, and banking. Before joining Coface, he held senior positions at Berjaya Sompo Insurance Berhad, Hong Leong Bank Berhad, and Maybank Berhad, where he led initiatives across corporate business development, customer experience, bancassurance, and transformation projects. Chan's appointment follows a series of regional leadership changes at Coface, including the promotion of Carmen Chow to Head of Commercial for Hong Kong and the appointment of Priscilla Ng as Commercial Director for Singapore earlier this year. Academically, Chan holds a Bachelor of Accountancy in Accounting and Finance from Universiti Putra Malaysia. He also completed his STPM in Business and Economics at SMK Taman Tasik, Ampang. The leadership move reflects Coface's broader strategy to reinforce its market presence in Asia-Pacific by leveraging experienced regional leaders to drive sustainable growth and deliver client-focused solutions.

TXF
Mar 30th, 2026
Verbraak moves to Coface Singapore for new role.

Verbraak moves to Coface Singapore for new role. Asia-Pacific Danny Verbraak has moved from Coface Nederland to Coface Singapore to take up the new role of regional head of risk underwriting, Asia Pacific. He has been at Coface for over eight-and-a-half-years and was previously head of commercial underwriting. Exclusive subscriber content... Not yet a subscriber? Join TXF today to continue accessing content without any restrictions Or to request access to TXF Intelligence contact TXF