Senior Business Travel Consultant
Confirmed live in the last 24 hours
Navan (fka TripActions)

501-1,000 employees

Comprehensive business travel and expense management platform
Company Overview
TripActions, known as Navan, streamlines the business travel experience with its all-in-one solution, eliminating the need for manual expense tracking and lengthy flight changes. The platform's user-friendly interface allows employees to easily manage business-related costs, while providing companies with real-time insight into their spending. This combination of convenience for employees and financial transparency for companies sets TripActions apart in the competitive landscape of corporate travel management.

Company Stage

Series G

Total Funding





Palo Alto, California

Growth & Insights

6 month growth


1 year growth


2 year growth

London, UK
Experience Level
Desired Skills
Customer Service
Business & Strategy
Sales & Account Management
Customer Success & Support
  • 3 to 5+ years of experience in TMC / Leisure Travel / (Sr) Business Travel Consultant Role
  • Proven experience with GDS (Sabre, Amadeus, Galileo)
  • Detailed understanding of fares and ticketing rules for various travel products
  • IATA accreditation (WWAFT/WAII/BA2)
  • Customer Service experience within a contact center or customer-facing role
  • Solid understanding of travel trends and industry best practices
  • Fluent verbal and written English level
  • Knowledge of CRM applications (e.g. Salesforce, ZenDesk, HelpScout)
  • Tech Savvy with experience in navigating through multiple tools
  • Reliable and flexible with an openness to working non-traditional shifts
  • Ability to travel for work in locations where the company has offices or events
  • Assist Netflix travelers with personalized support for their travel requests through multiple contact channels
  • Create, manage, and modify flight, train, car, ferry, and hotel bookings
  • Provide accurate information, solutions, and recommendations to travelers
  • Follow internal processes and guidelines to ensure customer satisfaction and company compliance
  • Meet individual performance metrics in support of the organization and company business objectives
  • Respond to customers within SLA expectations and requirements
  • Comply with all legal requirements, schedule adherence, attendance policy, mandatory training, and internal and performance guidelines
  • Share best practices and provide regular feedback to stakeholders
  • Participate in team meetings, round tables, and focus group sessions
  • Maintain extensive supplier, destination, and system knowledge
  • Express positive intent, enthusiasm, open & honest communication, and professionalism within the organization
Desired Qualifications
  • Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible with full autonomy
  • An empathetic disposition with the ability to maintain a professional attitude at all times
  • An independent thinker, attentive to details, solution-focused, who can use available resources to troubleshoot issues and resolve customer inquiries
  • Open to feedback, to integrate it and to act upon it
  • Ability to work independently, and positively influence your peers and Team members
  • High adaptability and ability to work under high pressure and constant changes