Senior Business Travel Consultant
Confirmed live in the last 24 hours
Navan (fka TripActions)

501-1,000 employees

Comprehensive business travel and expense management platform
Company Overview
TripActions, known as Navan, streamlines the business travel experience with its all-in-one solution, eliminating the need for manual expense tracking and lengthy flight changes. The platform's user-friendly interface allows employees to easily manage business-related costs, while providing companies with real-time insight into their spending. This combination of convenience for employees and financial transparency for companies sets TripActions apart in the competitive landscape of corporate travel management.
B2B

Company Stage

Series G

Total Funding

$2.4B

Founded

2015

Headquarters

Palo Alto, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-28%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Zendesk
Salesforce
Customer Service
CategoriesNew
Business & Strategy
Sales & Account Management
Consulting
Customer Success & Support
Requirements
  • 3 to 5+ years of experience in TMC / Leisure Travel / (Sr) Business Travel Consultant Role
  • Proven experience with GDS (Sabre, Amadeus, Galileo)
  • Detailed understanding of fares and ticketing rules for various travel products
  • IATA accreditation (WWAFT/WAII/BA2)
  • Customer Service experience within a contact center or customer-facing role
  • Solid understanding of travel trends and industry best practices
  • Fluent verbal and written English level
  • Knowledge of CRM applications (e.g. Salesforce, ZenDesk, HelpScout)
  • Tech Savvy with experience in navigating through multiple tools
  • Reliable and flexible with an openness to working non-traditional shifts
  • Ability to travel for work in locations where the company has offices or events
Responsibilities
  • Assist Netflix travelers with personalized support for their travel requests through multiple contact channels
  • Create, manage, and modify flight, train, car, ferry, and hotel bookings
  • Provide accurate information, solutions, and recommendations to travelers
  • Follow internal processes and guidelines to ensure customer satisfaction and company compliance
  • Meet individual performance metrics in support of the organization and company business objectives
  • Respond to customers within SLA expectations and requirements
  • Comply with all legal requirements, schedule adherence, attendance policy, mandatory training, and internal and performance guidelines
  • Share best practices and provide regular feedback to stakeholders
  • Participate in team meetings, round tables, and focus group sessions
  • Maintain extensive supplier, destination, and system knowledge
  • Express positive intent, enthusiasm, open & honest communication, and professionalism within the organization
Desired Qualifications
  • Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible with full autonomy
  • An empathetic disposition with the ability to maintain a professional attitude at all times
  • An independent thinker, attentive to details, solution-focused, who can use available resources to troubleshoot issues and resolve customer inquiries
  • Open to feedback, to integrate it and to act upon it
  • Ability to work independently, and positively influence your peers and Team members
  • High adaptability and ability to work under high pressure and constant changes