IT Leadership Support Specialist

The Role:

We have an exciting opportunity for a Senior Leadership Support Specialist to join our expert team to provide superior onsite and remote IT and technology support for Sedgwick’s senior leadership team from our London office.

Main responsibilities include resolving complex technical problems, engaging in incident, change, and problem management, maintaining documentation of key systems and processes and providing conference and executive meeting support.

In addition to these key responsibilities, this varied and challenging role also requires the successful candidate to;

• Maintain high level of customer focus during all interactions.

• Ensure IT support processes and procedures are adhered to, and departmental objectives are met.

• Identify, research, and resolve technical and non-technical issues or questions from internal and external customers.

• Monitor workloads and status to ensure documentation is thorough and relevant.

• Ensure IT customer service standards are met and communicates high-visibility issues to immediate supervisor.

• Build strong relationships with team members and Sedgwick leadership team.

• Work continuously to identify areas of improvement.

• Handle complex troubleshooting and system issues.

• Conduct root cause analysis to reduce downtime and eliminate recurring issues.

• Evaluate and tests Windows updates and application patches.

• Evaluate, reviews, and recommends next-generation technology.

• Maintain proper communications with customers, providing frequent status updates and next steps.

You will have/will be:

• Bachelor’s degree from an accredited college or university preferred

• A combination of the CompTia A+, Network +, Google IT Support Professional, and ITIL Foundations certifications preferred

• Extensive experience of Help Desk or technical support service experience or equivalent combination of education and experience required, including proficiency in supporting Windows 11 and familiarity with Apple operating systems a plus

• Ability to interact with colleagues at all levels of Sedgwick’s senior leadership team via phone, email, chat, and instant message

• Excellent negotiation and conflict resolution skills

• Keen understanding of enterprise technology: PCs, mobile devices, telephony, networking, client/server, and enterprise applications (OS, productivity tools, video conferencing, Microsoft Teams)

• Analytical, interpretive, and decision-making skills

• Ability to work in a pressurised environment, managing multiple deadlines

• Aptitude and interest in learning new technologies

• Work from the London office five days a week

• Willing and able to work on-call rotation and travel as required

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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