Full-Time
Dental Billing Specialist
College of Dental Medicine
Updated on 8/1/2026
Medical University of South Carolina
Compensation Overview
$45.3k - $77k/yr
Charleston, SC, USA
In Person
Category
 Medical, Clinical & Veterinary (1) |
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Required Skills
Electronic Health Records (EHR)
HIPAA
Requirements
- A high school diploma and three years of professional experience in a related area such as accounting, auditing, finance, or commercial lending are required.
- A bachelor's degree with multiple accounting courses may substitute for two years of the required work experience.
- Computer literacy is required.
- The employee must maintain confidentiality of patient information and organizational data in compliance with HIPAA regulations.
- The employee must be able to perform the listed physical functions, including frequent seated, standing, walking, hand and arm use, repetitive motions, and fine motor movements; continuous indoor work and specified visual, auditory, and tactile functions; and occasional lifting, carrying, pushing, pulling, bending, and squatting up to 15 pounds.
Responsibilities
- Accurately bill Blue Cross Blue Shield of South Carolina, Medicaid, self-pay or uninsured accounts, accepted federal grant programs, and commercial dental insurance, processing claims according to payer requirements and organizational policy.
- Audit claims and electronic health record documentation for accuracy and compliance with federal, state, and facility policies.
- Assist member clients with filing claims for non-accepted plans in compliance with College of Dental Medicine policies.
- Post and allocate payments, electronic remittances, and paper explanations of benefits.
- Submit pre-treatment estimates and provide treatment plan and estimated cost reviews upon request.
- Process fee adjustment requests according to policy and escalate requests that do not meet policy requirements to Clinical Affairs.
- Correct claim, charge, transaction-entry, coding, payment, and electronic health record errors and audit corrections for verification.
- Monitor accounts receivable, check claim status, resubmit overdue claims, file corrected claims or appeals, and alert the supervisor about seriously overdue accounts and trends.
- Identify and address significantly overdue accounts according to state and facility policies.
- Issue balance correspondence, including patient account statements.
- Research and resolve credit balances and process refunds according to organizational and South Carolina state policies.
- Perform deposit reconciliation for all College of Dental Medicine deposits according to separation-of-duties requirements.
- Answer patient and responsible-party phone calls about account balances and related account matters.
- Maintain complete and accurate billing and accounts receivable records.
- Communicate with College of Dental Medicine faculty, residents, staff, and students according to department processes.
- Provide regular and ad hoc reports to College of Dental Medicine leadership about missing charges, unapproved charges, and documentation; perform weekly, monthly, and yearly audits to identify trends.
- Update insurance background information in the electronic health record and assist with additional background-maintenance tasks.
- Assist the supervisor and administration with escalated patient account issues and resolve high-priority accounts quickly, accurately, and professionally.
- Act as a point of contact and resource for faculty, staff, and students regarding coding, accounting, account assistance, and policy questions.
- Provide teaching and guidance to students regarding patient coding, patient estimates, account management, and financial treatment plans.
- Maintain positive working relationships with patients, payers, team members, and clients.
- Complete special projects and other assigned duties.