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Operations Analyst
Posted on 11/12/2021
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Development Operations (DevOps)
JIRA
Management
Research
Salesforce
SQL
Python
Excel/Numbers/Sheets
Requirements
  • Demonstrated oral and written communication skills
  • Demonstrated research and analytical skills
  • Ability to professionally interface with outside vendors
  • Ability to work on multiple tasks simultaneously and switch gears quickly
  • Highly self-motivated and detail oriented, you ask the right questions to get to the root of complex issues
  • Strong organizational skills; understanding of how separate software components form a coherent system
  • Bachelors degree or 1-2 years of related experience and/or training required; or equivalent combination of education and experience
  • Ability to manage multiple projects at the same time and shift priorities quickly
  • Experience using JIRA, proficient in Excel, some Python, SQL or other DB interface tools
  • Knowledge of the mortgage origination process and 2-3 years experience in the mortgage industry
  • Exceed Customer Expectations: We provide an exceptional experience to each and every customer that compels them to share it with others
  • Take Ownership: We are trusted to make decisions that are in the best interests of our customers and our business. We think and act like owners. We care and that makes all the difference
  • Be Curious: We are curious, ask questions, seek to understand, and try new things
  • Do the Right Thing: We earn trust by being transparent, respectful, and honest with each person with whom we interact
  • Get Results: Results fuel our excitement and we know how our personal accomplishments tie to the success of the company
  • Be Bold: We are courageous and take risks that scare us. Our enthusiasm for experimenting is how we will find the next breakthrough
Responsibilities
  • Work cross-functionally to provide support for the production team
  • Troubleshoot and resolve technical issues in production environments
  • Work with development and IT teams to provide application tool support
  • Work closely with product and engineering to help test new feature requests and fixes for bugs
  • Participate in the management of JIRA processes for all systems
  • Manage multiple projects and be accountable for their progress throughout the development lifecycle
Desired Qualifications
  • Experience with Salesforce or related CRM software
  • Familiarity with SumoLogic or similar DevOps tools
  • Experience with API implementation and testing
Credible

201-500 employees

Multi-lender marketplace
Company Overview
Credible's mission is to give you the tools and power you need to make confident financial decisions.
Benefits
  • Competitive health benefits
  • Meaningful incentives
  • Catered meals
  • Open office space
  • Continuing Education Program
  • Commuter Benefits
Company Core Values
  • Exceed Customer Expectations.
  • Do the Right Thing.
  • Get Results.
  • Be Curious.
  • Take Ownership.
  • Be Bold.