Full-Time
IT Support Specialist
Junior
Confirmed live in the last 24 hours
Spry Methods
51-200 employees
IT and cybersecurity solutions provider
Entry, Junior
Chantilly, VA, USA
Position is onsite in Chantilly, VA.
US Top Secret Clearance Required
- 3 years of experience of work experience or 1 year of work experience performing as a Service Desk Support Analyst
- TS/SCI Eligibility
- Comfortable obtaining a CI Polygraph.
- Answer phone calls, emails, or other communications received from users of financial and facility applications.
- Record a ticket in the call center database (currently HP Service Manager) for every communication received.
- Provide triage to determine if the issue can be resolved by the Tier 1 Technician: record results.
- If the incident needs to be escalated or are out of scope, note in the database the appropriate recipient, or note the determination of out of scope and why.
- Create knowledge articles accordingly.
- Process vendor request forms.
- Perform other staff augmentation work as needed
Spry Methods delivers IT and cybersecurity solutions primarily to enterprise and government sectors. Their services include cybersecurity management, intelligence operations, data assurance, IT infrastructure support, software development, and program management. These services work by implementing streamlined security processes and integrated IT operations to protect clients' assets and improve efficiency. Unlike many competitors, Spry Methods emphasizes high-quality service delivery, certified by ISO 9001:2015 and CMMI Level 3, which enhances their reliability. The company's goal is to transform clients' operations in the digital world, making them more secure and efficient while maintaining a strong focus on recruiting top talent to ensure effective solutions.
Company Stage
N/A
Total Funding
N/A
Headquarters
McLean, Virginia
Founded
2001
6 month growth
↑ 5%1 year growth
↑ 5%2 year growth
↑ 5%
Simplify's Take
What believers are saying
- Spry Methods' focus on recruiting top talent ensures a dynamic and innovative work environment.
- The company's diverse service offerings, from cybersecurity management to software development, provide employees with opportunities to work on a variety of projects.
- Their strong foothold in government contracts offers stability and long-term growth potential.
What critics are saying
- The highly competitive nature of the IT and cybersecurity sectors means Spry Methods must continuously innovate to stay ahead.
- Dependence on government contracts can be risky due to potential changes in government spending and policy.
What makes Spry Methods unique
- Spry Methods specializes in both enterprise and government sectors, offering a unique blend of cybersecurity and IT solutions tailored to mission-critical needs.
- Their certifications, including ISO 9001:2015 and CMMI Level 3, ensure high-quality and reliable service delivery, setting them apart from less rigorously certified competitors.
- The award of the CIO SP3 Small Business Contract highlights their capability to deliver high-quality solutions to government clients, a niche market with high entry barriers.
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