Full-Time
Billing Analyst
Sales engagement platform
Junior
Atlanta, GA, USA
- Associates or bachelor's degree preferred
- 2+ years Accounts Receivable or equivalent relevant experience in technology related industry
- Strong analytical and problem-solving skills with ability to work independently
- Intermediate Microsoft Excel skills
- Capable of handling high volume in a fast paced, hyper growth environment
- Excellent verbal and written communication skills with the ability to interact effectively with all levels of employees and various departments within the company
- System experience with Zuora preferred, or other big ERP's (i.e., Workday, Oracle, etc.)
- Salesforce or CRM and Zendesk experience
- Strong work ethic with a positive, can-do attitude
- Responding to customer billing inquiries via Zendesk queue. Including but not limited to, invoice requests, billing disputes, account balance questions, and cancellation requests
- Working cross-functionally with Sales/CSM's, Revenue Operations, Finance Systems, and Order Management teams to troubleshoot customer inquiries
- Enforcing and providing guidance regarding billing requirements
- Customer account and purchase order reconciliations
- Documenting and maintaining billing and Accounts Receivable processes
- Processing of customer refunds, adjustments, and updates to customer account information
- Assisting with retrieval of data and support documents in satisfying various audit requests
- Additional ad hoc billing and Accounts Receivable projects as needed
Outreach is on a mission to solve sales problems. The company operates the number one sales engagement platform that helps companies dramatically increase productivity and drive smarter engagement with their customers.
Company Stage
Series G
Total Funding
$490.2M
Headquarters
Seattle, Washington
Founded
2014
6 month growth
↓ -14%1 year growth
↓ -10%2 year growth
↓ -3%Benefits
Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.
Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.
401k: A competitive plan to help you save for retirement.
Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.