Billing Analyst @ Outreach

Billing Analyst

Posted on 3/28/2023

INACTIVE

1,001-5,000 employees

Sales engagement platform

Company Overview

Outreach is on a mission to solve sales problems. The company operates the number one sales engagement platform that helps companies dramatically increase productivity and drive smarter engagement with their customers.

Locations

Atlanta, GA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Oracle

Sales

Salesforce

Communications

Excel/Numbers/Sheets

Zendesk

CategoriesNew

Sales & Account Management

Requirements

Associates or bachelor's degree preferred
2+ years Accounts Receivable or equivalent relevant experience in technology related industry
Strong analytical and problem-solving skills with ability to work independently
Intermediate Microsoft Excel skills
Capable of handling high volume in a fast paced, hyper growth environment
Excellent verbal and written communication skills with the ability to interact effectively with all levels of employees and various departments within the company
System experience with Zuora preferred, or other big ERP's (i.e., Workday, Oracle, etc.)
Salesforce or CRM and Zendesk experience
Strong work ethic with a positive, can-do attitude

Responsibilities

Responding to customer billing inquiries via Zendesk queue. Including but not limited to, invoice requests, billing disputes, account balance questions, and cancellation requests
Working cross-functionally with Sales/CSM's, Revenue Operations, Finance Systems, and Order Management teams to troubleshoot customer inquiries
Enforcing and providing guidance regarding billing requirements
Customer account and purchase order reconciliations
Documenting and maintaining billing and Accounts Receivable processes
Processing of customer refunds, adjustments, and updates to customer account information
Assisting with retrieval of data and support documents in satisfying various audit requests
Additional ad hoc billing and Accounts Receivable projects as needed

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We’re dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don’t think you meet all of the requirements listed below. We don’t want a few lines in a job description to get between us and the opportunity to meet you.

About The Team

We are looking for a Billing Analyst to join the Outreach Finance team. This critical hire will report to the Senior Accounting Operations Manager and be the point of contact for customer billing inquiries. They will also assist with ad hoc billing and AR related tasks.

TheRole

The perfect candidate for this role will be customer-service oriented and have excellent communication, prioritization, and organizational skills. A successful candidate will also have strong attention to detail and the ability to maintain and improve daily operations, while working independently.

Location: We’re looking to hire in the greater Atlanta area within commuting distance to our Atlanta office.

Your Daily Adventures Will Include

Responding to customer billing inquiries via Zendesk queue. Including but not limited to, invoice requests, billing disputes, account balance questions, and cancellation requests
Working cross-functionally with Sales/CSM’s, Revenue Operations, Finance Systems, and Order Management teams to troubleshoot customer inquiries
Enforcing and providing guidance regarding billing requirements
Customer account and purchase order reconciliations
Documenting and maintaining billing and Accounts Receivable processes
Processing of customer refunds, adjustments, and updates to customer account information
Assisting with retrieval of data and support documents in satisfying various audit requests
Additional ad hoc billing and Accounts Receivable projects as needed

Our Vision Of You

Associates or bachelor’s degree preferred
2+ years Accounts Receivable or equivalent relevant experience in technology related industry
Strong analytical and problem-solving skills with ability to work independently
Intermediate Microsoft Excel skills
Capable of handling high volume in a fast paced, hyper growth environment
Excellent verbal and written communication skills with the ability to interact effectively with all levels of employees and various departments within the company
System experience with Zuora preferred, or other big ERP’s (i.e., Workday, Oracle, etc.)
Salesforce or CRM and Zendesk experience
Strong work ethic with a positive, can-do attitude

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women’s Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, gradual return to work, and the Gottman Institute’s Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status