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Head of Technology Services
Posted on 10/6/2022
Seattle, WA, USA
Experience Level
Desired Skills
  • 15+ years of experience working in a SAAS and MarTech or AdTech technology company
  • Proven ability to lead professional services teams delivering highly technical multi-product solutions for enterprise customers
  • Experience in leading professional services/consulting organization
  • Strong verbal and written communication skills both internally and externally
  • Proactive, thorough, and transparent in communication - people rarely need to follow up with you
  • You can communicate effectively with technical and non-technical folks, from on-the-ground ops teams to executives
  • Able to quickly understand and decompose complex questions and concepts
  • Strong critical thinking and problem-solving skills
  • Comfortable with and has experience working in ambiguous environments while working in a consultative manner with customers
  • Process-driven. Has a strong desire to create, implement, and iterate on processes that lead to a standardized and highly positive experience for every customer
  • Action-oriented and independent with hands-on experience delivering business results
  • Willingness and desire to learn and adopt new skills - both technical and non-technical
  • Able to travel up to 20%
  • Recognized as a business contributor, industry, or product specialist
  • Have a high knowledge of relevant technologies, emerging business/ industry trends, competitive technical direction, and product direction
  • Determine methodologies and procedures for new assignments based on general direction from senior management
  • Work on issues and projects which have high complexity
  • Act as an advisor on complex issues and projects, exercising discretion and latitude in reaching project goals. Leads cross-functional teams and mentors others
  • 15+ years of experience delivering consulting services, including team leadership and active involvement in selling professional services
  • 10+ years of operating in a pre-sales environment, shaping and scoping large and complex SAAS implementation projects
  • Demonstrated technical and/or functional aptitude and ability to engage with architects or SME in pre-sales activities
  • Extremely strong written and verbal communication skills, executive level presence, and experience in working in a client advisory role
  • Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
  • Excellent analytical & problem-solving skills
  • Lead a team of architects and specialists (LiveRamp Platform Architects, Data Engineers, Data Scientists, etc.)
  • Participate in developing services delivery strategy and scaling delivery team domain expertise
  • Engage with sales leadership to determine and align Practices activities and sales engagement to prioritize sales programs and promotions
  • Develop and implement new Services to meet customer and market demands and provide new revenue opportunities
  • Facilitate distribution and use of pre-scoped and custom Service packages. Working with the appropriate Product Management and Engineering teams to integrate Professional Services into the New Product Introduction processes
  • Gather and communicate feedback on products from the field and communicate them to the engineering teams to facilitate field-level feedback (as the Voice of the Customer)
  • Identify current toolset gaps and drive delivery efficiencies for new tool identification
  • Identify current process gaps within the team or working with stakeholders and help process improvement and change management
  • Oversee the development of policies, procedures and methods and tools in support of delivery
  • Willingness to lean in as a player-coach to ensure Services delivery success
  • Ultimately responsible for the quality of deliverables and execution, ensuring projects are completed within budget as it pertains to the Technology function
Company Overview
LiveRamp is the leading data connectivity platform for the safe and effective use of data.