Customer Engagement Senior Representative

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What We’ll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You’ll Bring:

•            Bachelor degree or equivalent relevant work experience, preferably in the Financial Services industry

•            Excellent communication and interpersonal skills

•            Internal and external customer facing experience

•            Ability to translate technical and functional requirements and collaborate with technical counterparts

•            Can explain technical concepts in layman’s terms to a non-technical audience

•            Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment

•            High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities

•            Familiarity working with data

•              Experience in the credit reporting, financial services or direct marketing industry is preferred.

•              Excellent interpersonal and communication skills

•              ETL Knowledge

Impact You’ll Make:

•              Contribute to the full system lifecycle; from client and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.

•              The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation. 

•              Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results. 

•              Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups. 

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion’s Internal Job Title:

Sr Analyst, Customer Engagement