Project Management Office Manager

Arbella Insurance Group named to Boston Business Journal's "Best Places to Work" for 18th consecutive year. QUINCY, Mass., June 12, 2026 - Arbella Insurance Group ("Arbella"), has been named to Boston Business Journal's prestigious 2026 Best Places to Work list, marking its 18th consecutive year of recognition. Arbella ranked #3 in the extra-large business category and was the only Property and Casualty company honored during the awards ceremony held on June 11, 2026. The annual Best Places to Work award recognizes Greater Boston employers of all sizes for high employee satisfaction and positive workplace culture. Arbella has appeared on the list every year since 2009. "It's our mission at Arbella to put people first in everything we do, from how we work with our customers to how we support our employees," said Ellen Mann, Head of Human Resources at Arbella. "Our employees are the reason we've earned this recognition year after year, and I'm proud of the workplace we've built where employees feel genuinely valued, supported, and connected to something bigger than themselves. Being named a Best Place to Work for the 18th consecutive year is a reflection of their dedication, and we're honored to carry this award for another year." That sense of connection extends well beyond the walls of Arbella's offices. Through the Arbella Insurance Foundation ("Foundation"), Arbella employees have many opportunities to give back to the communities they call home. Whether it's supporting food insecurity programs, local health initiatives, or community organizations that matter most to Arbella employees, the Foundation provides the support to enhance employee giving. Arbella's strength lies in the people who power it. With over 1,000 employees across Massachusetts and Connecticut, the company is deeply committed to fostering an inclusive, engaging workplace centered on employee wellbeing, continuous learning, and professional development. Businesses are ranked based on confidential employee feedback in the form of a survey. The survey questions highlight excellence in areas such as collaboration, leadership trust, communication, and overall employee satisfaction. About the Arbella Insurance Group Established in 1988, the Arbella Insurance Group (www.arbella.com) has an AM Best Financial strength rating of A "excellent" and more than $1 billion in revenue and over $2 billion in assets. Headquartered in Quincy, Massachusetts, Arbella is a customer-focused, regional property and casualty insurance company, providing commercial insurance products in Massachusetts, Connecticut, Rhode Island and New Hampshire, and personal insurance products in Massachusetts and Connecticut. Recognized as one of the Boston Business Journal's "Best Places to Work" for 17 consecutive years, Arbella is deeply committed to maintaining high levels of employee satisfaction and supporting a positive and inclusive workplace culture. Arbella attributes its success to their dedicated employees, strong agent partnerships, and community focus. Christine Williamson Greenough Communications 617-275-6528 Insurance for New englanders. Arbella sells insurance through local independent agents and Arbella Insurance Group work with some of the best in the area. They live and work where you do, and their expert advice given with a personal touch can make all the difference in getting you the insurance you really need.

Arbella Insurance Group wins ICMI "Best Customer Service Innovation" Award for Contact Center excellence. Recognition reinforces Arbella's commitment to providing outstanding customer service to communities throughout New England. QUINCY, Mass., April 17, 2026 - Arbella Insurance Group (Arbella) has been recognized with the "Best Customer Service Innovation" award at the 2025 International Customer Management Institute (ICMI) Global Contact Center Awards. The honor recognizes the Arbella contact center's use of advanced technology, streamlined processes, and employee development initiatives to strengthen the customer experience. "I'm proud of our team's focus on improving the service we provide, and grateful to ICMI for recognizing our progress," said Karin Martin, Assistant Vice President, Operations at Arbella Insurance Group. "ICMI has empowered us to optimize operations and elevate the quality of service we deliver to our customers." As Arbella continues to grow across New England, the company has expanded its service capabilities to keep pace with customers' changing expectations. In partnership with ICMI, Arbella has strengthened its contact center platforms, programs, and training, further reinforcing its customer-first values and award-winning company culture. Michelle Dipietro, Director of Contact Center Operations at Arbella, added: "Our contact center team is central to the experience we deliver, so it's essential they have the tools and support to do their best work. The right technology, combined with leaders trained to guide and support the front line, has increased our operational efficiency and positioned us well for the future." In a news release announcing the winners, ICMI Portfolio Director Abbie Caracostas said, "Congratulations to this year's winners of the ICMI Global Contact Center Awards. The program recognizes and celebrates the exceptional leaders in the contact center community - individuals and teams who embody the very best of our industry. Through their dedication to innovation, new technologies and best practices, they are setting the standard for excellence across the industry." About the Arbella Insurance Group Established in 1988, the Arbella Insurance Group (www.arbella.com) has an AM Best Financial strength rating of A "excellent" and more than $1 billion in revenue and over $2 billion in assets. Headquartered in Quincy, Massachusetts, Arbella is a customer-focused, regional property and casualty insurance company, providing commercial insurance products in Massachusetts, Connecticut, Rhode Island and New Hampshire, and personal insurance products in Massachusetts and Connecticut. Recognized as one of the Boston Business Journal's "Best Places to Work" for 18 consecutive years, Arbella is deeply committed to maintaining high levels of employee satisfaction and supporting a positive and inclusive workplace culture. Arbella attributes its success to their dedicated employees, strong agent partnerships, and community focus. Insurance for new englanders. Arbella sells insurance through local independent agents and Arbella Insurance Group work with some of the best in the area. They live and work where you do, and their expert advice given with a personal touch can make all the difference in getting you the insurance you really need.