Full-Time

Product Designer

Updated on 8/13/2026

The Mortgage Office

The Mortgage Office

11-50 employees

Loan origination, servicing, fund management platform

Compensation Overview

$75k - $85k/yr

+ Bonus

Huntington Beach, CA, USA

Hybrid

Hybrid work in Huntington Beach is required.

Category
UI/UX & Design (1)
Required Skills
Mixpanel
Amplitude
React.js
Usability Testing/Engineering
Figma
PostHog
Product Design
HTML/CSS

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Requirements
  • At least 3 years of equivalent experience as a professional designer and/or user researcher.
  • Demonstrated depth in user research, including interviews, usability sessions, qualitative-data synthesis, and turning behavioral insight into design direction.
  • A portfolio showing end-to-end product work covering problem framing, research, and iteration rather than only polished mockups.
  • Fluency in Figma and the ability to take a framed problem through production-ready user interface design.
  • Experience working directly with engineers in a fast-moving environment.
  • Ability to operate in ambiguity and scope work with incomplete information.
  • Strong written communication for specifications, tickets, asynchronous collaboration, and stakeholder alignment.
  • Familiarity with product analytics tools such as Pendo, PostHog, Mixpanel, or Amplitude, and with using data to drive decisions.
  • Ability to connect design decisions to business goals, including saving costs or generating revenue.
  • Understanding of business, resource, and technical constraints when planning feature rollouts.
  • Ability to prototype in code using tools or technologies such as Claude Code, React, HTML/CSS, or Cursor.
Responsibilities
  • Conduct user interviews, usability sessions, and contextual observation to understand how servicers work, using behavioral questions and controlling for bias.
  • Evaluate features and user flows through product analytics such as Pendo and PostHog, using task-flow analysis, error rates, and click velocity to identify improvements and validate outcomes.
  • Run competitive analysis and gather community feedback to inform future product development.
  • Translate research findings into clear problem definitions and opportunity areas.
  • Partner with engineers, stakeholders, and customers to shape product vision and roadmaps.
  • Design polished, trustworthy interfaces.
  • Rapidly prototype ideas in code using artificial intelligence or other methods to pressure-test concepts and build alignment.
  • Ensure designs and prototypes are complete and well documented, including edge cases, error states, and responsiveness.
Desired Qualifications
  • Experience in fintech, mortgage, or business-to-business software as a service.
  • Background in behavioral science, cognitive psychology, or human-computer interaction research methods.
  • Exposure to reinventing traditional user interface patterns for artificial intelligence use cases.
  • Prior experience in product management or a hybrid product management/design role.

The Mortgage Office provides a loan management platform for lenders worldwide. It supports loan origination, loan servicing, and fund management for private lenders, municipalities, and educational institutions. The platform includes borrower and investor portals, analytics, and system integrations to simplify complex lending workflows, ensure compliance, and reduce costs. It currently serves over 1,100 lenders and manages more than $190 billion in loans globally. Its goal is to make lending simpler, more efficient, and scalable by offering tools and expertise that streamline operations and improve borrower experiences.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Long Beach, California

Founded

1978

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Simplify Jobs

Simplify's Take

What believers are saying

  • July 2026 SFR Analytics brings 40,000 lenders and 35,000 weekly investor transactions into TMO.
  • August 2026 DossDocs adds 50-state document automation, reducing lender friction and setup burden.
  • Filogix integration exposes TMO customers to 8,100+ brokers across Canada's major point-of-sale systems.

What critics are saying

  • Applied Business Software reported $28.4 million revenue and 77 employees in 2026, limiting scale.
  • Private-lending software faces replacement risk as banks and fintechs bundle cheaper workflow tools.
  • MCP and AI integrations create compliance exposure if lenders automate write-access without strict controls.

What makes The Mortgage Office unique

  • TMO spans origination, servicing, fund management, and construction draws for 1,100+ lenders.
  • August 2026 SFR Analytics acquisition adds proprietary private-lending market intelligence inside the platform.
  • August 2026 DossDocs and Filogix integrations widen documents and Canadian broker distribution.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Hybrid Work Options

Performance Bonus

Company News

The Mortgage Office
Aug 5th, 2026
The Mortgage Office and DossDocs announce new integration partnership to expand document generation capabilities for lenders.

The Mortgage Office and DossDocs announce new integration partnership to expand document generation capabilities for lenders. The Mortgage Office August 5, 2026 Huntington Beach, California, August 5th, 2026 - The Mortgage Office (TMO), a leading provider of loan origination and servicing software for lenders, today announced a new integration with DossDocs, a comprehensive on-demand loan document platform built by experienced mortgage lawyer Dennis H. Doss. The partnership expands document capabilities available to TMO customers, providing lenders with additional flexibility on how they generate loan documents and manage compliance across a wide range of business purpose lending scenarios. With DossDocs, lenders can generate both initial disclosures, broker and state-specific disclosures, and closing documents within a single workflow, covering the full document process in one place. "The next wave of lending technology isn't about digitizing paper - it's about eliminating manual work with automated execution and human review," said Sourabh Chirimar, CEO at The Mortgage Office. "DossDocs' automated approach to compliance and disclosures fits exactly where we're investing: a platform where the technology does the heavy lifting so our customers can focus on lending." "This integration is the whole enchilada," said Dennis Doss, Founding Manager of DossDocs. "You get The Mortgage Office, one of the strongest LOS platforms out there, and DossDocs with reliable loan doc coverage built for the private lending industry." DossDocs introduces a usage-based approach to document generation, enabling lenders to produce complete document packages without setup fees or long-term commitments. TMO customers can leverage the DossDocs integration to: - Generate initial disclosures and closing documents together in a single process - Support 50-state compliant lending with real-time regulatory updates - Automate key calculations including APR, loan estimates, and disclosure requirements - Utilize a guided questionnaire designed for ease of use across teams - Incorporate broker, investor, and state-specific disclosures where applicable The integration is designed to complement existing document processes within TMO, giving lenders the ability to choose the right tools based on deal complexity, compliance needs, and business preferences. As part of TMO's broader ecosystem of integrations, this partnership reflects the company's continued focus on delivering flexible, purpose-built solutions that help lenders streamline operations, reduce manual work, and scale with confidence. Click here to learn more about the TMO and DossDocs integration. About The Mortgage Office The Mortgage Office (TMO) is the most trusted loan management platform empowering 1,100+ lenders around the globe. Its cloud-based platform streamlines operations through accurate, compliant, and automated solutions for loan origination, loan servicing, and fund management. With cutting-edge features like borrower and investor portals, construction draw management, third-party integrations, and numerous out-of-the-box reports, TMO enables you to modernize your lending operations and confidently manage even the most complex loans. Learn more at www.themortgageoffice.com/. About DossDocs DossDocs is a leading cloud-based platform developed by seasoned mortgage law attorneys with deep expertise in the complexities of lending. Offering best-in-class, 50-state compliant loan documents, DossDocs simplifies the entire loan documentation process with on-demand automation. No contracts, subscriptions, or onboarding required. Unlike other platforms, DossDocs provides instant access to compliant loan documents with no setup fees or upfront costs, allowing lenders to create compliant loan documents quickly and easily. For more information, visit www.dossdocs.com. The Mortgage Office. The Mortgage Office (TMO) has been the trusted choice of high-performance lenders for over four decades because Applied Business Software, Inc. understand what's at stake when you're managing millions in loans and vital investor relationships.

Codiot Technologies
Jul 26th, 2026
MCP for lenders: connecting your LOS to AI safely.

MCP for lenders: connecting your LOS to AI safely. MCP (Model Context Protocol) is an open standard that lets AI tools like Claude or ChatGPT securely read from and act on your systems, including a loan origination system, through a controlled server you govern, instead of copy-pasted exports and uncontrolled data flows. Lending software vendors have started shipping MCP servers natively, which shifts the question for lenders from "should we connect AI to our loan data" to "how do we do it without creating a compliance problem." This post answers the second question, from the intersection of lending and AI engineering. What is MCP, in lending terms? MCP is a standard way to put a governed interface in front of a system so AI tools can use it safely. In lending terms, it is how an AI assistant reaches your LOS or servicing system without anyone exporting data to a spreadsheet first. Strip away the generic technology framing and it is simple. Today, when someone wants an AI tool to help with loan data, the usual path is to export records and paste them into a chat window: uncontrolled, unlogged, and a compliance headache. An MCP server replaces that with a defined interface. The AI tool connects to the server, the server decides what it can see and do, and every interaction runs through something you own and can audit. The data stays behind your controls instead of leaving them. The reason this matters now is that the vendors are moving. The Mortgage Office announced an MCP server integration allowing customers to connect their lending data to external AI tools, alongside a rebuild of its origination platform with AI embedded (The Mortgage Office, 2026). When origination platforms ship this natively, MCP stops being a niche engineering idea and becomes a standard capability lenders are expected to use well. What can a lender actually do with an MCP-connected LOS? Ask questions of the whole portfolio in plain language, analyse loan tapes, surface exceptions, and draft reporting, without an export step or a dedicated analyst for every query. The work that used to require a data pull and a specialist becomes a direct conversation with the data. The concrete workflows are already visible in the market: lenders are already building data lakes from servicing data and using AI tools like Claude to analyze portfolios, surface trends, and produce reporting that previously required a dedicated analyst (The Mortgage Office, 2026). Translate that into a day's work and it means a servicing lead can ask which loans in a segment are drifting, an ops manager can get a first draft of a board report from live data, and an analyst can spend time on judgment instead of assembling the numbers. The loan tape is the natural anchor for this. So much of lending analysis reconciles to the tape, and an MCP-connected system lets you interrogate it conversationally instead of exporting and pivoting; if the concept is unfamiliar, its explainer on what a loan tape is covers the fundamentals. It is the same idea Codiot built into DataTalk, its conversational analytics work: plain-language questions against live data, with the reasoning shown, so teams stop waiting on reports. Why is "safely" the operative word? Because an AI tool with access to loan data is an access-control and audit problem before it is an AI problem. Permissions, read-versus-write boundaries, PII exposure, and logging decide whether the connection is an asset or a liability. The risks are specific and worth naming without drama. Permissions scoping determines what the AI can reach; a server that exposes the whole database because that was easiest is the classic mistake. Read versus write is the sharpest line: reading data to analyse it is low-risk, while allowing the AI to change records is a different category that needs deliberate controls. PII exposure has to be handled at the server, deciding what sensitive fields are even reachable and how they are masked. Audit trails matter because a regulated lender must be able to answer, after the fact, what was accessed and by whom. And how the model handles the data it sees, retention, training, and residency, is a question you ask before connecting, not after. None of this is a reason to avoid MCP. It is the reason to implement it as a governed interface rather than an open door. The protocol gives you the controls; using them is the work. Should you build an MCP server or wait for your vendor? If your LOS vendor ships an MCP server, start there. Build a custom one when you need cross-system scope or your vendor is lagging. The decision is about coverage and timing, not ideology. The honest framework is short. When your origination or servicing vendor already offers an MCP server, the fastest safe path is to turn it on and configure it well, because the hard integration work is done and your effort goes into scoping and governance. When your need spans multiple systems the vendor does not cover, or when your vendor has not shipped anything and you cannot wait, a custom MCP server built over your existing APIs is the answer, at the cost of a real engineering project. Codiot build these, both the custom servers and the safe rollout around a vendor's, so the choice can be made on your actual situation rather than on what is easiest to sell. The point is to match the build to the gap: do not custom-build what your vendor already ships, and do not wait indefinitely for a vendor that is not moving. What does a safe lender MCP rollout look like? Read-only first, scoped to specific data, with the outputs evaluated and every interaction logged, and only then scoped write actions. It mirrors how a careful team ships any agent: prove behaviour before granting autonomy. Here is the phased shape that keeps a rollout out of trouble: * Read-only to start. The AI can query and analyse, nothing more. Most of the value, portfolio queries, tape analysis, reporting, lives here and carries the least risk. * Scoped data. Expose the specific datasets the use case needs, not the whole system. Narrow is safe and easy to widen; wide is hard to walk back. * Evaluate the outputs. Test that the answers are correct, that the tool refuses when it should, and that it does not confidently invent. This is the same discipline its post on how to evaluate LLM outputs describes, applied to loan data. * Audit logging. Every access and action recorded, so the compliance answer exists before anyone asks the question. * Then, scoped write actions. Only once reading is proven do you enable the AI to take actions, behind clear permissions and full logging. That progression is deliberately the same one Codiot apply to AI agents and to Agentforce work: earn autonomy with evidence. For the system of record underneath all of this, its loan origination system solution work is where the LOS side is built to be interrogated safely in the first place. Where does this go next? Toward agents that do not just read loan data but act on it, with the governance bar rising as the autonomy does. The direction is clear even if the timeline is not. The current wave is analysis: asking questions, surfacing trends, drafting reports. The next is action: agents that draft decisions, prepare files, and update records within defined boundaries. The capability is arriving fast, and the credit side shows the pace, Accenture's 2026 Banking Technology Trends report documents AI-first credit systems increasing automated approvals by roughly 50% and decisioning throughput by 70-90% (Accenture, 2026). As AI moves from reading to acting on loan data, the safety work described above stops being optional and becomes the thing that decides whether a lender can use any of this at all. The lenders who set up governed, audited, read-first connections now are the ones who will be able to grant more autonomy later without flinching. If you want that foundation built properly, talk to Codiot. Faq. Is MCP secure enough for regulated lending data? The protocol enables control; the security depends entirely on the implementation. MCP itself is a way to expose systems to AI through a server you govern, which means you decide what data is reachable, what actions are permitted, and what is logged. That is the foundation for a secure setup, but it does not create one on its own. A poorly scoped MCP server is as risky as any other over-permissioned integration. Done properly, with read-only defaults, scoped data, and audit trails, it is more controllable than the copy-paste exports it replaces. Does MCP work with any LOS? What does an MCP integration cost? MCP vs API integration, what is the difference? Can AI change records through MCP?

Scotsman Guide
Jul 24th, 2026
Power Moves: CBRE, MBA, TMO and others make key personnel decisions.

Power Moves: CBRE, MBA, TMO and others make key personnel decisions. Some notable names have been on the move in the housing finance industry of late * July 24, 2026 Robert Koontz has joined CBRE as senior managing director and head of multifamily debt capital markets within the firm's debt and structured finance department, where he will be tasked with expanding origination capabilities within the agency space. Koontz is a 17-year veteran of Freddie Mac, most recently serving as head of multifamily capital markets for the government-sponsored mortgage giant. The Mortgage Bankers Association (MBA) announced that Marlana Scott Voycik has rejoined the trade association as associate vice president of membership. Voycik previously worked at the MBA from 2021 to 2023 as director of member engagement. She most recently served as multicultural market growth manager at Movement Mortgage and earlier held roles as senior director of housing initiatives at CrossCountry Mortgage and client and community engagement manager in Freddie Mac's single-family division. The MBA also announced the hire of Mónica Mancilla Cooke as vice president of human resources. She recently held the same title at the Plastics Industry Association and was previously senior human resources manager at the law firm Akin Gump Strauss Hauer & Feld LLP. The Mortgage Office (TMO), a loan management platform for private lenders, has promoted Sourabh Chirimar from president to chief executive officer. As part of the leadership transition, Carlos Nodarse will shift from CEO to executive chairman of the company's board. TMO recently acquired SFR Analytics, a private lending market intelligence company, marking the first strategic move under Chirimar's leadership. Planet Home has named Brooks Kelly national director of sales and development. The nearly 20-year mortgage industry veteran will bring a team of originators and operations staff to Planet, where he will lead sales development initiatives and support the company's growing distributed retail platform. Veterans United Home Loans has tapped Nicole Galloway as chief financial officer. A certified public accountant and former Missouri state auditor from 2015 to 2023, Galloway most recently served as CFO of Permanent Equity, a private equity firm based in Columbia, Mo. SimplyPMG has appointed co-founder Valerie Madiedo as co-CEO to serve alongside co-founder and current CEO Jason Madiedo. The Las Vegas-based mortgage lender, which recently celebrated its 20th anniversary, was formerly known as Panorama Mortgage Group. Rate announced the hiring of 14 loan officers, most of whom recently worked at New American Funding. The new additions to the Chicago-based lender are Donaciano Garcia Amaya, Jim Butz, Maria Castorena, Lori Crabb, Chad Geyer, Michael Giganti, Cory Graciano, Kristi Hernandez, Jay Kunkle, Joe McCaslin, Peter Strahler, Andy Thom, Kyle Travers and Samuel Wagner. Get these articles in your inbox. Rate separately announced the addition of Ryan Randle as vice president of mortgage lending. Based in the Denver area, Randle worked at U.S. Bank for more than 13 years, building expertise in conventional, jumbo and non-QM lending. Certainty Home Lending, a Rate company, has appointed Chris Blount as executive vice president and producing divisional manager. Based in Raleigh, N.C., Blount has more than 24 years of mortgage industry experience, including eight years as manager for the Atlantic Coast region at Cornerstone Home Lending. Merchants Bank has named Stephanie Cunningham senior vice president and chief compliance officer, with responsibility for leading the compliance program across its banking and mortgage operations. Cunningham previously spent 10 years at Centra Credit Union in a series of increasingly senior roles. She succeeds Carol Gassen as CCO, who is retiring after more than a decade at the Indiana-based bank. PMSI, a data provider for mortgage investors, has named John Walsh as its new CEO. He replaces company founder and longtime CEO Dan Thompson, who is transitioning to executive chairman. Walsh, an independent member of PMSI's board of directors, is the former CEO of Lereta, DataQuick Information Systems and Del Mar Database. Informative Research (IR), a provider of credit and verification technology for the lending industry, announced the promotion of Ajay Trilokeshwaran to chief technology officer. Trilokeshwaran, who has worked at IR since 2008, is credited with being the "driving force" behind its build-out of core verification infrastructure, including systems designed to help lenders capture business through incentive programs offered by Fannie Mae and Freddie Mac. Polunsky Beitel Green LLP, a law firm serving the residential mortgage industry, announced that Jeanine LaMay Kay has joined the business development team in its Dallas office. Kay most recently served as vice president of business development at 2-10 Home Buyers Warranty and previously worked for a dozen years at First American Financial Corp. in a series of leadership roles. Incenter Tax Solutions, a provider of property tax reviews and appeals, has added Michael Sicilia and Kathleen Dutill to its executive team. Sicilia, who will serve as director, has more than 20 years of experience in the mortgage and housing industries, including a lengthy tenure at Finance of America Mortgage. Dutill, an experienced mortgage industry attorney, joined Incenter in 2024 as chief legal counsel. California-based commercial mortgage banking firm Slatt Capital has tapped Cody Charfauros for an expanded leadership role in its San Diego and Orange County offices, where he will focus on leading those branches' analyst and associate programs. The San Diego native, who joined Slatt in 2013, will also be charged with raising capital for the Bridger Fund, which specializes in short-term bridge financing for commercial real estate investments and owner-user building acquisitions and refinances.

FinancialContent
Jul 8th, 2026
The Mortgage Office acquires SFR Analytics to enhance market intelligence for private lenders

The Mortgage Office has acquired SFR Analytics, a data and analytics company specialising in the private lending market. The deal combines TMO's loan servicing and origination software with SFR Analytics' market intelligence capabilities. SFR Analytics tracks 40,000 private lenders and 35,000 investor transactions weekly, with 98% coverage of nationwide deed, mortgage, and assessor activity. The acquisition aims to help private lenders make faster, more informed decisions by providing intelligence on industry trends, borrower activity, and regional data. TMO serves over 1,100 private lenders, municipalities, nonprofits, and educational institutions through its cloud-based platform. The SFR Analytics team will be co-located at TMO's San Mateo AI innovation hub. Both companies will continue supporting existing customers whilst developing an integrated product roadmap.

The Mortgage Office
Jul 8th, 2026
The Mortgage Office acquires SFR Analytics to expand market intelligence for private lenders.

The Mortgage Office acquires SFR Analytics to expand market intelligence for private lenders. The Mortgage Office July 8, 2026 Acquisition pairs purpose built lending analytics with TMO's trusted loan management platform, giving lenders an unmatched view of the real estate markets they serve. Huntington Beach, CA - July 8, 2026 - The Mortgage Office (TMO), a leading provider of loan servicing and origination software, today announced it has acquired SFR Analytics, a data and analytics company specializing in the private lending market. The acquisition marks a significant step in TMO's continued investment in technology and innovation, expanding its industry-leading lending platform with SFR Analytics' market intelligence to help private lenders make faster, more informed decisions. For decades, private lenders have relied on The Mortgage Office to originate, service, and manage their loans with accuracy and confidence. With the addition of SFR Analytics, TMO will offer intelligence related to industry trends, borrower/lender/investor activity, regional data, and risk areas. SFR Analytics has built a reputation for delivering high-quality data and timely tracking of 40,000 private lenders, 35,000 investor transactions weekly, and 98% coverage of nationwide deed, mortgage, and assessor activity. The expanded company aims to set a new standard for how private lenders combine operational tools and market data to compete and grow. "This acquisition reflects our commitment to giving private lenders everything they need to succeed in one place," said Sourabh Chirimar, President of The Mortgage Office. "By bringing SFR Analytics into the TMO family, we'll expand the intelligence available for the private lending industry to help customers understand borrowing data in their markets, lend with confidence, and grow their businesses. It's a natural extension of the loan management platform they already rely on every day." "Joining forces with The Mortgage Office allows us to build, scale and enhance market intelligence for the lenders who need it most," said Glenn Hull, CEO of SFR Analytics. "TMO has an unmatched footprint in private lending and unique insight into the market. Together, we can deliver deeper, differentiated insights in an exciting new way and that will help the entire industry." The addition of SFR Analytics is TMO's latest strategic investment in transforming the lending industry through technology and data analytics. TMO and SFR Analytics will continue to support their respective customers as usual, with an innovative product roadmap to bring the best of technology, data and reliability to the private lending industry. About The Mortgage Office The Mortgage Office (TMO) is the most trusted loan management platform empowering 1,100+ private lenders, municipalities, nonprofits, and educational institutions. TMO is recognized as the top ranked loan servicing platform in G2's 2026 Best Software Awards. Its cloud-based platform streamlines lending operations through accurate, compliant, and automated solutions for loan origination, loan servicing, fund management, and construction management. With cutting-edge features like borrower and investor portals, draw management, third-party integrations, and numerous out-of-the-box reports, TMO enables lenders to confidently manage even the most complex loans. For more information, visit www.themortgageoffice.com. About SFR Analytics SFR Analytics helps lenders, investors, operators, brokers, and data teams understand who is buying, borrowing, lending, and transacting across residential real estate markets. The company provides property records, buyer intelligence, lending analytics, APIs, and data feeds that span 40,000 private lenders, 35,000 investor transactions weekly, and 98% coverage of nationwide deed, mortgage, and assessor activity. To learn more, visit www.sfranalytics.com. For media inquiries, please contact: Katie Ball VP of Marketing, The Mortgage Office [email protected] 800.833.3343 The Mortgage Office. The Mortgage Office (TMO) has been the trusted choice of high-performance lenders for over four decades because Applied Business Software, Inc. understand what's at stake when you're managing millions in loans and vital investor relationships.