Full-Time
Logistics Customer Service Specialist
DP World
10,001+ employees
Global cargo logistics and port operations
No salary listed
Limerick, Ireland
In Person
 Operations & Logistics (1) |
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- Fluent in English (written and spoken).
- Minimum of 2 years’ experience in a customer service role.
- Strong communication skills with the ability to liaise effectively with both customers and internal teams.
- Excellent problem-solving skills with a proactive, solution-focused mindset.
- Highly organised with strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
- Proficient in Microsoft Office.
- Deliver professional and responsive customer service, handling client inquiries, requests, and issues efficiently.
- Act as the main point of contact for customers, providing updates on shipment status, delivery timelines, and potential delays.
- Work closely with internal departments (operations, logistics, and warehousing) to ensure accurate and timely order fulfilment.
- Coordinate with external carriers and partners to track shipments, resolve discrepancies, and ensure on-time delivery.
- Maintain accurate records of all customer interactions and case resolutions using internal systems.
- Identify opportunities for process improvements and contribute to enhancing customer service practices.
- Ensure compliance with company policies, procedures, and service level agreements (SLAs) to meet performance and customer satisfaction targets.
- Logistics or supply chain experience is advantageous.
- Experience with customer relationship management or ticketing systems is desirable.
DP World is a global logistics and port operator that provides integrated, end-to-end supply chain solutions. It runs marine and inland terminals, manages ports and free zones, and offers cargo logistics, freight forwarding, warehousing, customs clearance, and value-added services such as packaging and reverse logistics. Its products work by operating a large network of terminals and logistics services that connect shipping, warehousing, and distribution, charging container handling fees and offering downstream services to improve supply chain efficiency. The company differentiates itself through its expansive, worldwide network (across 40+ countries) and its ability to control multiple stages of the supply chain—from ports and terminals to contract logistics and economic zones—allowing for seamless multimodal flows. DP World’s goal is to enable smooth, integrated global trade by expanding its network and offering end-to-end logistics solutions for diverse industries.
Company Size
10,001+
Company Stage
Debt Financing
Total Funding
$1.5B
Headquarters
Dubai, United Arab Emirates
Founded
2005
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Simplify's Take
What believers are saying
- August 2026 GXO warehouse purchases add 2,000 workers and deepen UK retail logistics.
- Antwerp’s €100 million hub and Tesco automation expand perishable logistics revenue through 2029.
- Kenya’s August 2026 Mombasa SEZ deal extends DP World’s Africa corridor beyond ports.
What critics are saying
- Bin Sulayem’s February 2026 resignation exposed governance fragility after Epstein-file scrutiny.
- Djibouti’s 2025 arbitration win, plus Australia labor fights, keeps concessions and operations vulnerable.
- A major Hormuz disruption already crushed Jebel Ali throughput 90%, threatening DP World’s crown asset.
What makes DP World unique
- DP World owns ports, warehouses, freight, and free zones across 40+ countries.
- Its Jebel Ali, London Gateway, and Antwerp assets integrate ocean, rail, and storage.
- State backing from Dubai enables long-duration concessions and capital deployment competitors struggle to match.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 37%1 year growth
↑ 37%2 year growth
↑ 37%The UAE has announced $168 billion for Africa's ports and minerals. The continent now has to decide what it keeps. 10 August 2026 03:49 PM The UAE has built one of the continent's largest investment pipelines across ports, mines, farms and renewable energy. The next stage is whether those projects leave African countries with infrastructure, processing capacity and local businesses that can outlast the deal. UAE-backed logistics groups are expanding their presence across African ports, inland terminals and trade corridors. * The Financial Times reported that UAE entities have announced more than $168 billion in African projects since 2017, across mining, ports, agriculture and green energy. * DP World and Abu Dhabi Ports are expanding their footprint across African trade routes, linking ports, inland terminals and logistics networks. * The consequence is whether African countries turn foreign capital into shared infrastructure, industrial capacity and local suppliers, or simply speed up exports of raw materials and goods. Read also. The United Arab Emirates has become one of the most important foreign investors in African ports, mines, agriculture and green energy. Its companies are moving beyond individual projects into the infrastructure that connects mines, factories and farms to international markets. DP World is expanding Mozambique's Maputo port and developing the Democratic Republic of Congo's first deep-water port, while other Emirati groups are pursuing energy and mining opportunities across the continent. The attraction for African governments is clear. New ports, roads, power projects and logistics networks can reduce trade costs and help countries move more goods. The record of Gulf investment across the continent has also made the UAE a serious rival to China, Europe and the United States for strategic assets. A recent Financial Times analysis found that UAE entities have announced more than $168 billion in projects in Africa since 2017. The projects span mining, ports, agriculture and green energy. The figure is an announced pipeline, not a measure of money that has already entered African economies, and some projects have faced delays or not progressed. Ports are becoming the centre of the contest. The biggest consequence of the UAE's expansion is control over the routes through which African commodities and imports move. DP World operates or is developing ports, inland terminals and free zones in 13 African countries, according to the Financial Times. That makes logistics more than a transport story. A port concession can lower shipping delays and improve access to global markets. It can also give a foreign operator a central position in trade corridors that link exporters, manufacturers and consumers. African countries are already weighing competing Gulf bids for strategic port assets. Saudi Arabia's interest in a Cape Town terminal shows how Gulf capital is now competing for the infrastructure that shapes regional trade. The value is not only at the port. The same question applies to the UAE's interest in minerals and energy. Countries with critical minerals are trying to avoid an old pattern in which raw material leaves the country while refining, manufacturing and the higher-value customer relationships sit elsewhere. Chinese President Xi Jinping and Namibian President Netumbo Nandi-Ndaitwah signed new cooperation agreements covering energy, mining, infrastructure and critical minerals during talks in Beijing. Governments can negotiate for local processing, training, reliable power and procurement from domestic companies alongside royalties and export earnings. Ports can help make those commitments real if they serve local producers as well as mines and export projects. A new terminal linked only to a foreign-owned mine can make raw-material exports faster. A terminal connected to industrial zones, rail networks and local suppliers can lower costs for manufacturers, farmers and smaller exporters. The UAE's investment push gives African governments another source of capital at a time when infrastructure financing remains difficult. It also gives them more leverage. Competition between Gulf investors, China, Europe and the United States gives governments room to compare offers on ownership, employment, local content and access to shared infrastructure. The outcome will be decided project by project. Announced investment can create jobs and trade capacity, but it does not automatically create domestic industry. The countries that retain more value will be those that secure clear terms before port concessions, mining rights and long-term supply contracts are signed.
DP World is expanding its Western European operations as global supply chain pressures mount. The Dubai-based logistics company will build a €100 million hub at the Port of Antwerp focusing on pharmaceuticals and fresh produce. It's also acquiring six warehouses from Connecticut's GXO that serve UK and Northern Ireland supermarket chains. The expansion comes as activity at DP World's Jebel Ali port in Dubai has plunged 90% following the Strait of Hormuz closure amid the Iran conflict, according to the Financial Times. To reduce reliance on the waterway, the company plans to develop two terminals on the UAE's east coast.
DP World expands UK logistics network with GXO grocery warehouse takeover. August 10, 2026 The deal covers five facilities in England and one in Northern Ireland that serve some of the largest British supermarket chains International Finance Business Desk Dubai-based ports and logistics giant DP World is strengthening its supply chain network in the United Kingdom after agreeing to acquire six grocery logistics sites from United States-based GXO Logistics, adding more than two million square feet of warehouse space and over 2,000 employees to its British operations. The deal, expected to complete in September 2026, covers five facilities in England and one in Northern Ireland that serve some of the UK's largest supermarket chains, including Asda, Sainsbury's and the Co-op. Financial terms of the transaction were not disclosed. The warehouses provide ambient, chilled, frozen and bonded storage, handling around 46,000 different grocery products destined for supermarkets, convenience stores and neighbourhood retailers across the UK. GXO will continue to operate transport services linked to the sites where applicable. The acquisition forms part of DP World's strategy to build an integrated, end-to-end logistics platform spanning ports, freight forwarding, warehousing, distribution and inland transport across the United Kingdom and Europe. Angela Howard, Vice President of Contract Logistics, North Europe at DP World, said the transaction would strengthen the company's presence in key retail and consumer markets while expanding its geographic reach. "We are delighted to welcome these six sites and the talented teams who operate them into DP World. They support some of the UK's best-known grocery retailers and play a vital role in keeping products moving efficiently through complex supply chains every day," she said. "For our customers, it will be business as usual, backed by the strength, scale and investment of a global logistics business. By adding these operations to our network, we are expanding our ability to provide seamless supply chain solutions that connect ports, transport, warehousing and distribution through a single, integrated platform. This is an important step in our ambition to build a truly end-to-end logistics offering across the UK and Europe. It strengthens our presence in key retail and consumer markets, broadens our geographic reach and further enhances our ability to create value for customers," the senior official remarked further. The transfer is a result of regulatory requirements set by the UK's Competition and Markets Authority (CMA) during its examination of GXO's acquisition of the logistics firm Wincanton. The regulator concluded that combining the two businesses could reduce competition in outsourced grocery warehousing and required the divestment of Wincanton's grocery logistics operations as a condition for approving the takeover. For DP World, the acquisition further broadens its UK footprint beyond its flagship container terminals at London Gateway and Southampton. The company has been investing heavily in expanding its logistics capabilities as it seeks to capture a larger share of customers' supply chains rather than relying solely on port operations. The agreement is the second perishable logistics investment announced by DP World in the first weke of August. The company has also committed to developing a new temperature-controlled logistics centre at the Port of Antwerp in Belgium, a project expected to attract long-term investment of around 100 million euro. DP World is also developing an automated grocery distribution centre for Tesco at London Gateway, due to open in 2029, reinforcing its ambition to become a leading integrated logistics provider serving retailers across the UK and Europe.
DP World adds six GXO facilities to UK logistics network. August 8, 2026 DP World is expanding its logistics footprint in the United Kingdom by adding six GXO-operated logistics facilities to its integrated supply chain network, strengthening its warehousing and distribution capabilities across the country. The expansion will enhance DP World's ability to provide end-to-end logistics solutions, connecting ocean freight, ports, inland transport, warehousing and final-mile distribution for customers across multiple industries. The six GXO sites will complement DP World's existing UK logistics infrastructure, including its port operations, freight forwarding services and inland transport network. The move is expected to improve supply chain flexibility by providing customers with additional storage and distribution capacity closer to key markets. The facilities will support a range of logistics activities, including inventory management, contract logistics and value-added services. By expanding its warehouse network, DP World aims to help businesses improve supply chain efficiency, reduce lead times and respond more effectively to changing market conditions. The UK remains a strategic market for DP World, with the company investing heavily in developing an integrated logistics ecosystem. Its operations include major port facilities, rail connections and inland logistics centres designed to support the movement of goods from global origins to UK consumers. The addition of the GXO sites reflects the growing demand for flexible logistics solutions as companies increasingly seek partners capable of managing complex supply chains under a single network. DP World has been expanding beyond traditional port operations through investments in freight forwarding, contract logistics and technology-driven supply chain solutions. The company's strategy focuses on providing customers with greater visibility, resilience and efficiency across global trade routes. The UK logistics sector continues to experience rising demand for warehousing and distribution capacity, driven by e-commerce growth, changing consumer behaviour and the need for more resilient supply chains. Through the expanded network, DP World aims to strengthen its position as an integrated logistics provider and support businesses with faster, more connected and sustainable supply chain solutions across the UK.
DP World to develop logistics hub near Antwerp Gateway Terminal. August 8, 2026 DP World is expanding its European logistics capabilities with plans to develop a new logistics hub adjacent to its Antwerp Gateway Terminal, strengthening its integrated supply chain offering in one of Europe's busiest port regions. The new facility is expected to enhance connectivity between ocean freight operations and inland logistics services, allowing customers to benefit from more efficient cargo handling, storage and distribution solutions closer to the port. Located next to the Antwerp Gateway Terminal, the logistics hub will support DP World's strategy of creating end-to-end supply chain solutions that combine port operations, warehousing, intermodal transport and value-added logistics services. The development will help improve supply chain efficiency by reducing inland transport requirements and enabling faster movement of goods between vessels and distribution networks. It is expected to serve customers across various sectors, including retail, manufacturing, consumer goods and industrial cargo. DP World has been investing in expanding its logistics footprint beyond traditional terminal operations as global supply chains increasingly demand greater flexibility, visibility and resilience. The company has been building a network of logistics facilities across key trade locations to provide integrated solutions from origin to final destination. The Antwerp Gateway Terminal is a strategic asset within DP World's European network, offering access to major shipping routes and inland connections across the continent. The addition of a dedicated logistics hub will further strengthen the terminal's role as a gateway for international trade. The project also aligns with the broader transformation of ports into integrated logistics platforms, where cargo handling, storage and distribution services are increasingly connected within a single ecosystem. DP World said the investment reflects its commitment to supporting customers with more efficient and sustainable supply chain solutions. By bringing logistics activities closer to the port, the company aims to reduce transport complexity and improve overall cargo flow performance. The new hub is expected to reinforce Antwerp's position as a key European logistics centre and support growing demand for advanced supply chain services across the region.