Business Operations Analyst
Posted on 6/16/2021
INACTIVE
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
R
Sales
SQL
Tableau
Python
Requirements
- B.S or M.S. in a quantitative field: CS, Math, Physics or Engineering
- 2+ years working in customer, product, or operations data analytics fields, ideally in functions like finance, business operations or sales operation
- 2+ years of experience of using Tableau or other BI tools to visualization data and tell the story behind the numbers
- Fluency in SQL is required; experience with a programming language such as R or python is helpful
- Strong business acumen, able to identify and articulate key business requirements with business partners
- Detail oriented, with curiosity for problem solving and a passion for delivering measurable insights
- Collaborate well with other technical and non-technical partners to accomplish project objectives
Responsibilities
- Gather data and reporting requirements from the Broker Ops team and design reporting solutions to address their business needs
- Work with business to establish key SLAs and develop dashboards to monitor progress
- Conduct in-depth analysis to uncover root causes of customer pain points and work with business partners to drive process improvements
- Perform detailed data Investigation and data validation in our systems to ensure data is captured and transformed correctly
- Serve as the go-to person for the Broker Ops team related to ad hoc data requests and deliver them in a timely manner
- Proactively identify interesting data points, develop hypotheses and generate insights to help ongoing improvements of our services and processes
Real Estate Technology
Company Overview
Side is re-imagining the real estate industry from the ground up by combining innovative technology, creative branding expertise, and an experienced leadership team with a mission to empower the world’s leading real estate professionals to own their brand and better serve home buyers and sellers.
Benefits
- Competitive compensation packages
- Comprehensive medical, dental, and vision
- Wellness perks
- Flexible work hours and time off
- Professional development funds
- Transparent culture
- Pet friendly workplace
- Pre-tax commuter & FSA benefits