User Experience Research Operations Manager
Posted on 2/1/2023
INACTIVE
Epic Games

5,001-10,000 employees

Video game developer (makers of Fortnight)
Company Overview
Epic is a leading interactive entertainment company and provider of 3D engine technology. Epic operates Fortnite, one of the world’s largest games with over 350 million accounts. Epic also develops Unreal Engine, which powers the world’s leading games and is also adopted across industries such as film and television, architecture, automotive, manufacturing, and simulation. Through Unreal Engine, Epic Games Store, and Epic Online Services, Epic provides an end-to-end digital ecosystem for developers and creators to build, distribute, and operate games and other content.
Industrial & Manufacturing
Consumer Software
Real Estate
Education
Gaming

Company Stage

N/A

Total Funding

$15.4B

Founded

1991

Headquarters

Cary, North Carolina

Growth & Insights
Headcount

6 month growth

7%

1 year growth

0%

2 year growth

34%
Locations
Morrisville, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
UI/UX Design
Communications
Requirements
  • 3-5 years experience in project management and/or research operations. Experience in these roles within the games industry is preferred, but not required
  • Excellent organizational and communication skills. Team members should feel they can approach you in any situation and receive support
  • Strong technical skills and competence. You should be willing to get in there with software and hardware and find out what their limitations and benefits are
  • Experience in or an interest in User Experience Research
  • A passion for video games; Being familiar with, and playing, games will be part of your role
Responsibilities
  • Project manage and support the entire UX Research team to smoothly plan and prioritize research demands. As part of this you will collaborate on and lead process improvement, as well as supporting and leading team morale initiatives and projects
  • Own, maintain, and improve our participant recruitment databases and processes. Including carrying out and training others on the team in participant recruitment and management. This will include participant support before, on, and after test sessions
  • Use your technical skills and knowledge of software and hardware to maintain, support, and improve our state of the art UX Lab, P and remote testing processes
  • Be a key point of contact and knowledge between the UX Research team and the support teams (e.g. IT, Finance, catering, events, etc) and production teams within Epic. You will know how to get things done via these channels and be up to date on the production schedules and roadmaps
  • Maintain, manage, and create relationships with external vendors whose products directly impact research team goals