Post-Sales Systems Engineer

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As an Audio Visual Post Sales Systems Engineer, you will provide technical oversight from project award through final commissioning. You’ll ensure successful delivery by identifying specific needs or processes, including tooling, test documentation, and resource planning. This role supports project managers, field teams, and sales, ensuring technical excellence and customer satisfaction.

This role requires up to 70% travel to client sites. 

KEY RESPONSIBILITIES:

• Provide technical support to Project Managers, Field Implementation Teams, and Sales.
• Assist with product testing and remote commissioning.
• Review and refine project Scope of Works (SOW) to ensure optimal operation and customer satisfaction.
• Approve support documentation for project deployment.
• Stay current with system technologies via manufacturer training and partner relationships.
• Review and approve technical documents (schematics, rack drawings, layout drawings, IP system details).
• Provide feedback on technical aspects to improve project processes and deployments.
• Approve final as-built drawing sets for project close-out.
• Collaborate on change orders and scope modifications.

ESSENTIAL CRITERIA:

• 8+ years of AV industry design experience.
• Degree in a technical discipline or 10+ years of professional AV experience in implementation/system support.
• Expertise in key technologies:
  • Control: Crestron, AMX, Extron
  • Audio: BIAMP, QSC, Polycom
  • Video: Cisco, Polycom, QSC, Crestron, Lightware, Teams, Zoom
  • AVoIP Design and Deployment
• CTS certification or higher.
• Experience managing large projects (Project or Field).
• Strong written and verbal communication skills.
• Proficiency in:
  • Audio systems design (conferencing, digital sound, public address, event spaces)
  • Video systems (large format displays, projection, video wall processing)
  • Control systems (touchscreen, automation, smart building tech)
  • Video conferencing integration and deployment
  • AV infrastructure design and planning
• Flexibility to work across time zones and travel internationally as needed.
• Valid driver’s license.

DESIRABLE CRITERIA:

• CTS-D, CTS-I certifications
• Formal engineering degree
• Experience with AutoCAD, BIM software
• Proficiency in Microsoft Excel, PowerPoint, Visio
• Familiarity with Ease Software
• Certifications in Shure, QSC, Lightware
• Strong technical writing skills

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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