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Full-Time

Scaled Customer Success Manager

Confirmed live in the last 24 hours

Brex

Brex

1,001-5,000 employees

Financial services for startups and businesses

Data & Analytics
Consulting
Fintech
Financial Services

Compensation Overview

$112k - $140kAnnually

+ Commission + Equity

Mid

Vancouver, BC, Canada

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Marketing
Requirements
  • 3+ years of experience in customer-facing or marketing roles
  • Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle
  • Experience working at a SaaS or Fintech organization
  • Passionate about working with customers to ensure they achieve their goals
  • Creative self-starter who understands customers, their use cases, and how to be a trusted partner
  • Relationship and business builder with a proven track record of doing this with external and internal parties at Brex or in other roles
  • Comfortable presenting new ideas and challenging the status quo
  • Bachelor's or undergraduate degree
  • Must be willing to work in office 2 days per week on Wednesday and Thursday
Responsibilities
  • Independently develop strategies to retain and grow Brex Customers
  • Use Customer Success and other marketing automation platforms to engage with customers at scale
  • Contribute to and test scaled playbooks and engagement strategies
  • Proactively identify and mitigate risk
  • Monitor the account through cases, product usage dashboards, account health triggers, and other ongoing customized alerts
  • Always ensure customers have a sufficient credit limit
  • Reach out to the customer proactively for certain predefined criteria
  • Work closely with the Dedicated Support team to ensure customer issues are resolved in a timely fashion
  • Advocate for the voice of the customer internally at Brex, identifying customer trends and providing internal feedback on how Brex can better serve our customers
  • Has specific industry or product level knowledge related directly to the group of Brex customers you support

Brex provides financial services designed for startups, small to medium-sized businesses, and larger enterprises. Their main products include corporate credit cards, cash management accounts, and expense management tools. Brex's corporate credit cards offer higher credit limits without requiring personal guarantees, making them appealing to startups and companies with limited credit history. The services are integrated with other business tools, allowing clients to manage expenses, track spending, and optimize cash flow efficiently. Unlike traditional banks, Brex focuses on a tech-savvy approach to finance, which helps them stand out in the financial services market. The company's goal is to simplify financial management for businesses, enabling them to operate more effectively.

Company Stage

Series D

Total Funding

$1.5B

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-8%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Brex's new digital banking products and updates to their business accounts offer increased saving flexibility and higher yield, enhancing their appeal to startups.
  • Recognition as #4 on the 2024 CNBC Disruptor 50 list highlights Brex's strong market position and innovative approach.
  • Participation in high-profile events like VB Transform 2024 and partnerships with companies like Column N.A. demonstrate Brex's influence and commitment to innovation.

What critics are saying

  • The ongoing wave of tech layoffs could impact Brex's growth and operational stability, as seen across the industry.
  • Brex faces intense competition from both traditional banks and other fintech companies, which could pressure their market share.

What makes Brex unique

  • Brex offers higher credit limits and no personal guarantees on their corporate credit cards, making them particularly attractive to startups and growing companies.
  • Their seamless integration with other business tools and focus on tech-driven financial solutions sets them apart from traditional banks.
  • Brex's use of generative AI to simplify complex financial topics and potentially offer digital CFO capabilities is a unique innovation in the fintech space.

Benefits

Self-care. Health, dental, and vision; One Medical; Spring Health mental wellbeing; Calm membership.

Money. Competitive compensation with a biannual merit cycle, equity, 401(k) plan, and more.

Rest. Unlimited PTO if full-time, paid holidays, company weeks off, and parental leave.

Freedom. Remote-first, team and company offsites, monthly stipend, and one-time office setup budget.