Support Specialist

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Support Specialist provides support to Accounts Receivable Representatives to ensure effective follow up and collections for clients.

Essential Duties & Responsibilities:

• Retrieves medical records through various systems.
• Submits Medical records through hardcopy submission.
• Opens and scans correspondence received, routes to leadership for distribution.
• Responds timely to emails and telephone messages as appropriate.
• Communicates issues to management, including address, system or escalated account issues.
• Participates and attends meetings as requested.
• Supports client /internal processes.
• Maintains and respect the confidentiality of patient information in accordance with insurance collection guidelines and corporate policy and procedure.
• Supports SAVISTA Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to SAVISTA business practices. This includes becoming familiar with SAVISTA Code of Ethics, attending training as required, notifying management or SAVISTA Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

Minimum Requirements & Competencies:

• High school diploma or GED.
• Demonstrated ability to navigate Internet Explorer and Microsoft Office.
• Ability to handle sensitive information and maintain HIPAA compliance.
• No travel required.

Physical Demands:

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals printers, and telephones; extend arms; kneel; talk and hear. 
• The employee must occasionally lift and/or move up to 15 pounds.
• Must be able to talk, listen and speak clearly on telephone.
• Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress.
• Work environment:  The noise level in the work environment is usually minimal.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $15.00 to 17.50. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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