Production Support Specialist

Job Description

Location: Chicago (Hybrid – at least 4 days onsite/week)
Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B).

The candidate will perform Application Production Support activities as part of a Global organization. The candidate will play a critical role in ensuring system stability, monitoring application performance, and facilitating smooth interactions between IT and the Derivatives business.

Role and responsibilities

• Diagnose and resolve application issues promptly to ensure smooth operations.
• Follow escalation, incident, and problem management protocols.
• Work with internal teams to improve processes and boost application reliability.
• Manage the full lifecycle of specific projects when assigned.
• Share knowledge with the team to maintain 24/6 global follow-the-sun support.
• Liaise with other branches to strengthen teamwork and service quality.
• Provide out-of-hours or weekend support when required, sometimes on short notice.
• Create and maintain detailed incident/problem tickets, including all resolution steps.

#LI-ASD

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Finance, or Quantitative Finance.
• Knowledge of FIX and other order/rfq/trading protocols is mandatory
• Minimum 5+ years of experience in application production support to the business on a trading desk.
• Comfortable working on UNIX / Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc).
• Experience working with relational and no-relational databases, good SQL skills
• Programming background in scripting language (TCL, Perl, Python, etc.)
• Deep understanding of the Agile and Continuous delivery (CI/CD, Jenkins, docker, kubernetes, etc)
• Experience and knowledge in ELK stack, RabbitMQ
• Support or DevOps experience across all stages (inception, analysis, design,  runtime, maintenance, and support).
• Excellent analytical and problem-solving skills, with the ability to work under pressure.
• Knowledge on Capital Market and Investment Banking Activities is a plus

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• 💸 The salary range for this role is US$70,000 - US$120,000
• 💵 401(k) retirement plan with company matching
• 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 📴8 paid holidays + 5 sick days + 2 personal days per year
• ❤️‍🩹Company health, dental, and vision insurance plans + FSA
• 🦺Voluntary STD and LTD
• 🚍 Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.