Full-Time

Head of Enterprise Customer Success

Posted on 11/9/2024

Perplexity AI

Perplexity AI

501-1,000 employees

Advanced answer engine providing reliable information

Compensation Overview

$170k - $220k/yr

+ Equity

Senior

San Francisco, CA, USA

Category
Customer Experience & Support
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 6+ experience building and leading the Customer Success function at scaling tech companies, specifically working with enterprise clients
  • Proven track record of driving enterprise-level satisfaction, growth, and retention
  • Excellent communication and presentation skills, with the ability to engage C-level executives
  • A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
  • Ability to work under pressure, thriving in demanding environments
  • Ability to work independently and as part of a collaborative team
  • Proficiency in CRM systems and customer success tools
Responsibilities
  • Develop and implement our Enterprise customer success strategy
  • Serve as the primary point of contact for key enterprise clients
  • Drive initial enablement through high quality onboarding and training
  • Design growth strategies to foster and expand client use
  • Manage retention, working with clients to quantify value delivered
  • Advocate for client needs, and collaborate with cross-functional teams to drive product development
  • Establish key performance indicators for customer success, and analyze data and feedback to identify trends and opportunities

Perplexity AI provides an answer engine that delivers accurate and reliable responses to user queries. The platform uses current sources to ensure the information is both precise and relevant. It caters to a wide audience, including individuals looking for quick answers and businesses needing detailed information. Perplexity AI stands out in the information services market by focusing on high-quality, source-backed answers, which helps users find trustworthy data quickly. The company generates revenue through subscription fees, advertising, and partnerships, aiming to be an essential resource for anyone seeking dependable information.

Company Size

501-1,000

Company Stage

Late Stage VC

Total Funding

$915M

Headquarters

San Francisco, California

Founded

2022

Simplify Jobs

Simplify's Take

What believers are saying

  • Perplexity's partnership with Firmly.ai enhances e-commerce features within its AI search app.
  • AI startups' rapid sales and funding growth indicate strong market potential for Perplexity.
  • Potential TikTok acquisition could expand Perplexity's user base and social media influence.

What critics are saying

  • Shift from .ai to .com domains may impact Perplexity's brand perception.
  • Increased competition from AI startups could overshadow Perplexity's market presence.
  • Potential TikTok acquisition may lead to regulatory scrutiny and integration challenges.

What makes Perplexity AI unique

  • Perplexity integrates AI with search engines for precise, reliable user query responses.
  • The platform offers an open-source environment, supporting artificial general intelligence development.
  • Perplexity's business model includes subscription fees, advertising, and partnerships for revenue.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

-19%

1 year growth

-25%

2 year growth

-22%
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