Full-Time
Overnight Direct Service Manager
Updated on 9/12/2026
Covenant House New York
Compensation Overview
$61.8k/yr
Bronx, NY, USA
In Person
The role requires flexibility for evenings, weekends, and holidays, plus on-call availability.
Bachelor's
Category
 Social & Community Services (1) |
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Requirements
- Experience working with diverse groups is required.
- Experience working with young people, particularly those experiencing homelessness, is preferred.
- Experience utilizing evidence-based and other social service models is preferred.
- Experience utilizing data dashboards and other metrics to improve staff performance and client outcomes is preferred.
- Supervisory experience is preferred.
- Knowledge of human service delivery systems, residential care, and resources for the youth population is required.
- Strong multitasking skills and the demonstrated ability to manage multiple projects simultaneously are required.
- Excellent collaborative and organizational abilities are required.
- Excellent verbal and written communication skills are required.
- Strong leadership and management skills are required.
- A flexible work schedule including evenings, weekends, and holidays is required.
- On-call availability is required.
- The ability to work in an environment where communicable-disease precautions and health concerns may need to be observed and followed is required.
- A strong interest in Covenant House New York’s mission, vision, and principles is required.
Responsibilities
- Develop the Resident Advisors and lead their day-to-day tasks at residential programs.
- Provide regular and meaningful supervision, schedules, appraisals, team meetings, and case conferences for the team.
- Conduct monthly team meetings to review program operations.
- Participate in case reviews with Case Managers.
- Obtain certifications for programs to meet funding requirements or program operations.
- Clearly communicate expectations to the team.
- Oversee monitoring and accountability of residential-program staff.
- Respond to and assist the team during crisis situations, modeling how staff should manage crises.
- Participate in daily shift transitions.
- Create and maintain a safe and healthy sanctuary for youth in the program.
- Assess and diffuse volatile situations using and modeling de-escalation and crisis-management skills.
- Ensure integration and coordination between program efforts and program areas.
- Develop and maintain strategic relationships with internal and external colleagues, partners, and stakeholders.
- Implement and track ongoing training and professional development for team members.
- Use data and information systems for informed decision-making and performance strategies.
- Assist in managing and monitoring the progress and performance of program contracts and grants.
- Ensure adequate coverage for all operating shifts.
- Represent the program at planned events.
- Coordinate onboarding of new Resident Advisors.
- Serve as Shift Leader at 41st Street and Point Person at Bronx sites.
- Provide direct care services as needed.
- Supervise, coach, and support Resident Advisors in their professional development.
- Assist Program Coordinators with hiring direct-care staff.
- Conduct weekly supervision with Resident Advisors.
- Act as a resource for direct-care staff.
- Ensure Resident Advisors receive and complete all training.
- Write and conduct probationary and annual performance reviews for Resident Advisors.
- Ensure appropriate follow-up and submission of incident reports.
- Assist with internal audits of staff physicals with the Program Coordinator and compliance team.
- Independently recognize and perform duties that need to be done without direct assignment.
- Establish priorities and organize work and time to meet them.
- Recognize and respond to emerging priorities and accept changes and new ideas.
- Develop workable alternatives to address problems.
- Respond to supervision, coaching, and constructive criticism.
- Adhere to attendance, punctuality, conduct, communication, smoking, break, and related workplace policies.
- Uphold Covenant House New York’s mission, vision, principles, standards of conduct, policies, and procedures.
- Perform other site-specific duties as assigned and needed.
Desired Qualifications
- A bachelor's degree in Social Work, Psychology, or a related field.
- Experience working with young people, particularly those experiencing homelessness.
- Experience utilizing evidence-based and other social service models.
- Experience utilizing data dashboards and other metrics to improve staff performance and client outcomes.
- Supervisory experience.