Account Manager

As an Account Manager (AM) focused on Microsoft Advertising, you will enable Microsoft to better serve clients by applying your obsession to what clients care about and need, ensuring our story is valued and understood, and building and maintaining solid trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency. You will drive both revenue and client satisfaction across MSA’s performance solutions and as a core member of the account team, this opportunity will allow you to focus on driving data-driven optimizations aligned with client needs, executing campaigns and driving solid coordination or internal resources for excellence in execution of core tasks, account transitions, and client account health.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50-mile commute of a designated Microsoft office within the US, or a 25-mile commute of a non-US, country specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Required Qualifications:

• Master of Business Administration (MBA) Degree in Sales, Marketing, or related field and 2+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) or Bachelor's Degree in Sales, Marketing, or related field and 4+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) or 6+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) or equivalent experience.
• 1+ year of experience managing hands-on search advertising campaigns and other performance-based digital marketing campaigns.

Other Requirements: Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.  

Preferred Qualifications:

• Master of Business Administration (MBA) Degree in Sales, Marketing, or related field and 4+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) or  Bachelor's Degree in Sales, Marketing, or related field AND 5+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) or 8+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) or equivalent experience.
  
• 2+ years of experience managing hands-on search advertising campaigns and other performance-based digital marketing campaigns.
  
• 2+ years of experience in online media or Search Engine Marketing Sales and Service experience.

Advertising Client Success IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 17, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#MicrosoftAI #MicrosoftAdvertising #MicrosoftAI #Advertising

• Proactively solicits feedback on additional advertising needs, products, and features and ensures the feedback reaches the right stakeholders internally through relevant channels to gain a further understanding of market needs and client expectations and to drive solutions on behalf of the clients.
• Builds and maintains a solid network of internal and external partner resources to drive opportunities and influence impact for clients. Collaborates with partners to develop and share client plans that support Microsoft business and client needs.
• Establishes oneself as the primary point of contact to address day-to-day inquiries. Engages clients in a proactive manner to address day-to-day questions related to account monitoring (e.g., what to prioritize, managing escalations, billing, compliance requirements, flags, or reactions), managing client needs, and addressing issues.
• Builds and maintains relationships with day-to-day client contacts as a trusted advisor throughout multiple levels.
• Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and understand the drivers of dissatisfaction, determine the root cause of problems, and remove blockers. Establishes recovery action plans to improve the client's overall experience and avoid future instances of dissatisfaction.
• Articulates Microsoft's strategy and other products and services, and educates clients on the Microsoft Advertising platform. Shares knowledge of the search landscape with clients to create a mutually-beneficial business value proposition and executes relevant solutions.
• Adopts Microsoft sales strategies (e.g., Challenger Sale) and handles main objections from clients. Works to overcome obstacles, sell tailored solutions, and secure buy-in and execution.
• Leverages Customer Relationship Management (CRM) tools (e.g., account management, opportunities, tracking, and reporting), other tools (e.g., customized performance dashboards, data, insights), and ad hoc opportunities to identify ways to keep up with account health, increase performance, satisfaction, and upsell opportunities to increase revenue.
• Collaborates with internal partners and peers to develop and implement strategies to identify and maximize upselling opportunities through value-proposition presentations and/or to help Account Executives accelerate the closing of deals.
• Proactively researches information about clients' advertising needs (e.g., advertising key performance indicators [KPIs]) to learn more about their competition and market trends. Identifies opportunities to drive optimizations and new solutions based on clients' advertising strategies.
• Presents tailored solutions based on clients' insights.
• Maintains knowledge of emerging industry trends beyond a singular product as well as of technology and key performance indicators (KPIs).
• Leverages competitive trends and shares knowledge with others as a subject matter expert.
• Embody and promote Microsoft’s culture and values.