PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers equipment owners to maximize equipment availability for patient care and automates the procurement of parts, services and training through a digital experience.

PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On® and this common ground is the foundation of our success. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

If you love challenging the status quo, join our team of innovators working together to transform the medical equipment supply chain. With our rapid growth, you will have ongoing opportunities to explore new paths, develop your skills and achieve your potential.

Key Responsibilities:

Own and manage a portfolio of strategic partnerships, ensuring full program effectiveness
Develop and implement partnership strategies to drive business growth and mutual value, align key objectives, and drive adoption.
Foster strong relationships with key partners and serve as the primary point of contact, responsible for driving relationships at executive and leadership level.
Work closely with executive stakeholders to understand business needs and objectives. Facilitate executive-level meetings and presentations to discuss partnership progress and opportunities.
Ensure effective communication and collaboration across internal teams and with external partners.
Lead and manage partnership programs from initiation through execution and delivery.
Oversee the development and implementation of program plans, timelines, and budgets.
Monitor program performance and ensure all deliverables are met on time and within scope.
Identify potential risks and develop mitigation strategies.
Proactively address challenges and resolve issues to maintain program momentum.
Define and track key performance indicators (KPIs) to measure partnership success.
Continuously assess and improve partnership processes and methodologies.
Stay current with industry trends and best practices in program management and strategic partnerships.
Partner with product and voice of customer team to ensure clear feedback loops to customer.
Responsible for direct management of Account Managers within book of business.
Operational oversight of customer experience – point of escalation.
Identify and drive a solution oriented approach to ensure a best in class customer experience – champion new initiatives and models of collaboration within the partnership.
Educated internal stakeholders and teams on partnership positioning, goals and objectives.

Qualifications:

Bachelor’s degree in Business Administration, Management, Healthcare Administration, Engineering or a related field.
Master’s degree or MBA is preferred.
10+ years of experience in program management, with a focus on strategic partnerships.
Proven track record of managing and delivering large-scale partnership programs.
Experience working with executive stakeholders and cross-functional teams.
Strong leadership and team management abilities.
Excellent communication, negotiation, and relationship-building skills.
Strategic thinker with the ability to drive results and manage complex programs.
Experience leading and managing teams within territory or region.

Benefits & Perks

Competitive compensation package with base pay, incentives, equity, and comprehensive benefits (401k match, health benefits, college debt reduction, etc.).
Inclusive and diverse community of passionate professionals.
Opportunities for growth in a fast-growing company committed to developing employees’ careers.
Dynamic hybrid work environment that balances flexibility, collaboration, and productivity.

Interested?

We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.

PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.

Legal authorization to work in the U.S. is required.

About PartsSource

PartsSource automates the procurement of parts, services, and training, supporting healthcare technology management professionals in mission-critical equipment maintenance. With a seamless ordering experience, preferred pricing, and advanced analytics, we empower customers with supply chain intelligence.

Since 2001, PartsSource has evolved into a leader in healthcare technology supply chain management, now serving over half of U.S. hospitals. Bain Capital’s 2021 investment further accelerates our growth and impact on the healthcare industry.

Program Director

Strategic Partnerships

PartsSource

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