INACTIVE
Internship
Intern – Remote Support
Provides technology solutions for industrial automation
Hardware
Industrial & Manufacturing
Mayfield Heights, OH, USA
Requirements
- Support our customers and field personnel with troubleshooting and resolving customer issues via the phone, chat, and email channels
- Manage all customer interactions including, but not limited to, setting expectations with customers prior to concluding an interaction, capturing the customer issue/resolution/steps taken to troubleshoot within Service Ticket notes, executing the Knowledge-Centered Support (KCS) process, and following up with customers in a timely manner
- Manage small projects with supervision
- Adhere to all necessary company policies and procedures, standard operating procedures, and completing company/organization-wide required documentation/trainings
- Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced problems, installation practices that create problems, how-to guides, etc. to improve customer satisfaction and acceptance
- Pursuing a degree in one of the following majors: Mechanical Engineering, Electrical Engineering, Computer Engineering, Chemical Engineering, Engineering Technology, Software Engineering, Computer Science/Technology, Information Science/Technology or related Engineering/Technology major from an accredited four-year college or university
- Cumulative GPA of 2.75
- Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future
Desired Qualifications
- Cumulative GPA of 3.0
- Preference is given to students who have had prior Internship or Co-op with Rockwell Automation
- Previous relevant experience in an Internship/Co-Op
- Prior experience utilizing programmable controllers, HMIs, or other industrial automation products is strongly preferred
Rockwell Automation, globally recognized for its Allen-Bradley® and Rockwell Software® brands, excels in connecting human imagination with technological potential, thereby enhancing productivity and connectivity. The company's culture is rooted in fostering technological advancements and its competitive edge lies in its ability to offer country or territory-specific solutions. As an industry leader, it consistently demonstrates its commitment to expanding the boundaries of what is humanly possible.
Company Stage
Series E
Total Funding
$39.1M
Headquarters
Milwaukee, Wisconsin
Founded
1903
Growth & Insights
Headcount
6 month growth
↑ 5%1 year growth
↑ 13%2 year growth
↓ -1%INACTIVE