External Workforce Centre Senior Manager

Career Category

Job Description

At Amgen, every challenge is an opportunity—and every opportunity has the potential to change lives. Our mission to serve patients drives everything we do, and our ability to access specialized talent through an agile, compliant external workforce is critical to our success.

Live – What You Will Do

The External Workforce Sr. Manager is responsible for supporting the management and coordination of the organization's external workforce in partnership with our Master Service Providers (MSP), including contingent workers, independent contractors, vendors, and service providers.  This role will lead the planning, governance, and operational management of our external workforce to ensure the efficient use of labor categories and other external resources across the organization while maintaining compliance, optimizing cost, and enhancing workforce agility. This role works cross-functionally with HR, Procurement, Legal, IT, and department heads to ensure cost-effective and compliant use of external talent.

As a critical member of our external workforce team, you will help ensure the organization can scale flexibly and compliantly, while meeting the specialized talent needs of a fast-paced and regulated biotech environment.

Key Responsibilities:

Strategy & Governance

• Develop and implement an enterprise-wide external workforce strategy aligned with scientific, clinical, and operational goals.

• Establish and maintain governance frameworks, policies, and compliance standards in partnership with Legal, HR, Procurement, and department leaders.

Program & Vendor Management

• Oversee the full lifecycle of the external workforce—including sourcing, onboarding, tracking, and offboarding via VMS such as SAP Fieldglass.

• Manage key vendor relationships (CROs, staffing firms, consultants), ensuring high performance and cost-effectiveness.

• Partner with regional and functional leads on continuous improvement initiatives.

Risk & Compliance

• Ensure adherence to labor laws, co-employment risks, GxP, and FDA/EMA requirements.

• Serve as process owner for SOX audits, including execution of monthly controls and support for audit readiness.

Technology & Analytics

• Lead development of dashboards and reporting tools (e.g., Tableau, Alteryx) to monitor cost, utilization, and workforce trends.

• Provide insights and recommendations to senior leadership to inform strategic workforce planning.

Stakeholder Engagement & Team Leadership

• Act as a trusted advisor to business leaders across various functions.

• Mentor and manage a team (where applicable), and champion process standardization, scalability, and operational excellence.

• Support change management, training, and policy adherence across the organization.

Win – What We Expect of You

• Bachelor’s degree in Human Resources, Business, Life Sciences, or related field (MBA or MS preferred).

• 8–12 years of experience managing external workforce programs, with 3+ years in life sciences or biotech preferred.

• Deep expertise in contingent workforce models and VMS tools (Fieldglass, Beeline).

• Strong knowledge of regulatory and compliance frameworks (e.g., SOX, GxP, FDA).

• Proven success leading cross-functional programs and influencing senior stakeholders.

Thrive – What You Can Expect from Us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. We offer competitive annual base salary, and a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities.