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Customer Success Manager
Posted on 12/2/2022
San Francisco, CA, USA • New York, NY, USA
Experience Level
Desired Skills
  • 5+ years of customer success management experience, with at least some of that experience scaling the function for an early stage, fast-growing business
  • Entrepreneurial mindset (i.e., you are scrappy and have an outsized impact in highly ambiguous and fast-changing environments)
  • Experience solving problems for technical customers (e.g., developers and/or IT teams) using a technical product, preferably with some of that experience for a B2B business
  • Strong written and verbal communication skills
  • Strong attention to detail and the ability to manage several simultaneous projects
  • An optimistic, "yes we can" attitude
  • Tell us a little bit about yourself and why you are interested in what we are doing
  • Attach your resume
  • Include the URL(s) to your LinkedIn, Github, any code samples, and/or blog posts - whatever you think will give us the best view into your work experience
  • Onboarding new customers during the initial installation process
  • Building and maintaining relationships with Meter's largest customers
  • Maintaining open lines of communication with customers via frequent email, Slack, and video calls
  • Exploring growth and expansion opportunities with existing customers
  • Partnering with Support, Engineering, and Operations teams to resolve high priority customer issues
  • Updating Meter teams internally about present and upcoming customer activity

51-200 employees

Enterprise internet infrastructure company
Company Overview
Meter’s mission is to make every company more productive and secure through providing best-in-class internet infrastructure. Meter builds enterprise-grade networks that are faster, more accessible, and more secure.
Company Core Values
  • Patience, focus and resilience
  • Excellent communication
  • Technical aptitude
  • Proclivity for learning and teaching