Meter provides internet infrastructure for businesses. We build enterprise-grade networks that are faster, more accessible, and more secure. Our full-stack approach combines hardware, software, and operations so that any company can easily set up and run a modern network. Our long-term ambition is to evolve internet infrastructure into a turnkey utility.

About the role

Meter’s mission is to make businesses more productive and secure through providing best-in-class internet infrastructure. Our customers chose Meter for a simple, seamless network experience. Our customer success team is critical to meeting this expectation. 

As a Customer Success Manager, you will be focused on maintaining customer health as well as managing renewals and upsells. We are looking for people who are excited to work with customers throughout their lifecycle with Meter to make their experience amazing. The team is small but growing, and as an early member, you will have a large impact in forming the foundation of the Customer Success team and role. 

We are looking for people who are excited to work on complex problems, enjoy learning and working with others, and above all, are kind and ambitious. We are building for the long term and just getting started. We’d love your help.

You will have an impact by

• Onboarding new customers during the initial installation process
• Building and maintaining relationships with Meter’s largest customers
• Maintaining open lines of communication with customers via frequent email, Slack, and video calls
• Exploring growth and expansion opportunities with existing customers
• Partnering with Support, Engineering, and Operations teams to resolve high priority customer issues
• Updating Meter teams internally about present and upcoming customer activity

You might be a good fit if you have

• 5+ years of customer success management experience, with at least some of that experience scaling the function for an early stage, fast-growing business
• Entrepreneurial mindset (i.e., you are scrappy and have an outsized impact in highly ambiguous and fast-changing environments)
• Experience solving problems for technical customers (e.g., developers and/or IT teams) using a technical product, preferably with some of that experience for a B2B business
• Strong written and verbal communication skills
• Strong attention to detail and the ability to manage several simultaneous projects
• An optimistic, "yes we can" attitude

If you are interested in joining us

We encourage you to reach out even if your experience doesn’t precisely match this job description. We operate with a growth mindset and expect ourselves and our colleagues to have the capacity and desire for ongoing growth.

• Tell us a little bit about yourself and why you are interested in what we are doing
• Attach your resume
• Include the URL(s) to your LinkedIn, Github, any code samples, and/or blog posts — whatever you think will give us the best view into your work experience