Front Office Manager

Job Description

We’re on the lookout for a Front Office Manager to join our crew at Hyde London City. You will be responsible for the overall management of the Front Office team and provide a naturally friendly, helpful and responsive level of service for our guests.

What you’ll do…

• You will ensure all our guests feel they are treated as individuals and will want to return.
• Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Ensure that all hotel Standard Operating Procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
• Ensure a good relationship is maintained between Front Office, Housekeeping, Maintenance and F&B.
• To be fully aware, and competent in, all health and safety procedures and policies.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• Assist the sales team with site inspections and be confident on the hotel facilities.

Qualifications

What we’re looking for…

• You know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
• You have experience in a similar role, with a demonstrable track record of excelling in Front Office operations and procedures.
• You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends, as and when required.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
• Your humble and open to ideas. We leave our egos at the door and help get it done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of something bigger and have fun along the way.

Additional Information

What's in it for you...

• up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• Treat yourself with lots of retail & hospitality perks through our partners.
• Enjoy an experience stay at Hyde and a meal for two after your discovery period.
• Goes without saying, but we’ll feed you during your shift.
• Extra time off to volunteer with one of our partner charities.
• Cycle to work scheme.
• The chance to make your mark in a fast-growing Brand.
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
• Excellent discounts across the entire Ennismore and Accor family of brands.

Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.