Product Operations Software Installation Support Engineer
Confirmed live in the last 24 hours
Dexterity

201-500 employees

Robotic warehouse automation solutions
Company Overview
Dexterity's mission is to transform robotics to free people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities.
Industrial & Manufacturing
Robotics & Automation
B2B

Company Stage

Series B

Total Funding

$204.4M

Founded

2017

Headquarters

Redwood City, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

3%

2 year growth

39%
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Linux/Unix
CategoriesNew
Operations & Logistics
IT & Security
Requirements
  • At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work
  • We're starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production. And did we mention we're customer-obsessed? Every decision, large and small, is driven by one question - how can we empower our customers with robots to do more than they thought was possible?
  • Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We're a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality!
  • Loud work environment with temperature change due to seasons at office, warehouses and clients'/customers' locations
  • Walking/standing long hours and exposed to loud environment/machine and during travel
  • Prolonged periods sitting at a desk and working on a computer
Responsibilities
  • Initial assist with deployment and provisioning of robotic systems and operate Dexterity robotic systems on-site
  • Test robotic systems in a production setting and document bugs
  • Utilize support and escalation playbooks to resolve operational issues within the Dexterity SLA window
  • Manually intervene and assist robots in the event of unforeseen events / errors
  • Troubleshoot software issues and resolving customer issues in an agreed upon SLA
  • Document known issues and resolution best practices in Support knowledge-base/SOPs
  • Provide remote support on software related issues
  • Travel to customer locations to provide onsite support with SW commissioning and bug reporting to the Product team
Desired Qualifications
  • B.S. in engineering or related field
  • Software Engineer Experience
  • Proficient in system troubleshooting, Linux/UNIX operating systems, command line interface (CLI), networking, analyzing traces and debug logs
  • Excellent customer facing communication skills with the ability to communicate complex issues to diverse audiences (e.g., operations, engineering, or leadership)
  • Excellent written and verbal communication skills