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Customer Success Manager
Posted on 4/19/2022
Experience Level
Desired Skills
  • 2+ years in a customer success role (experience in a leading healthtech company is a major plus)
  • Proven experience leading and managing high touch customer relationships while achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis
  • Solutions and results/goals-oriented mindset
  • Ability to manage ambiguity and competing priorities
  • Empathy for customers and curiosity to understand their needs and pain points
  • Experience using CRM software (ideally Salesforce), and G Suite Applications (Docs, Sheets, Slides)
  • Team Players who strives to help the team success as a whole
  • Self-starters who takes the initiative to get things done
  • Manage a book of Medallion clients
  • Collaborate with internal teams to keep track of work being done for clients and manage client expectations
  • Effectively run customer meetings which continuously progress the customer towards their specific goals and overall success with Medallion
  • Identify growth opportunities in customer accounts and execute on expansion and upsells
  • Consistently achieve your logo retention, net-retention, renewal, and expansion targets
  • Identify Medallion champions within your book of business; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally
  • Advocate internally for the customer's needs and develop strong feedback loops within Medallion
  • Help train new Customer Success Managers by participating in onboarding
  • Provide feedback for process improvements which improves our abilities to better serve both external and internal stakeholders

51-200 employees

Medical credentialing & licensing service
Company Overview
Medallion's mission is to remove as much regulatory complexity as possible so that their customers and providers can focus on what they do best—providing care to patients.