Customer Success Manager @ Medallion

Customer Success Manager

Posted on 4/19/2022

INACTIVE

Locations

Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Marketing

Salesforce

Requirements

2+ years in a customer success role (experience in a leading healthtech company is a major plus)
Proven experience leading and managing high touch customer relationships while achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis
Solutions and results/goals-oriented mindset
Ability to manage ambiguity and competing priorities
Empathy for customers and curiosity to understand their needs and pain points
Experience using CRM software (ideally Salesforce), and G Suite Applications (Docs, Sheets, Slides)
Team Players who strives to help the team success as a whole
Self-starters who takes the initiative to get things done

Responsibilities

Manage a book of Medallion clients
Collaborate with internal teams to keep track of work being done for clients and manage client expectations
Effectively run customer meetings which continuously progress the customer towards their specific goals and overall success with Medallion
Identify growth opportunities in customer accounts and execute on expansion and upsells
Consistently achieve your logo retention, net-retention, renewal, and expansion targets
Identify Medallion champions within your book of business; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally
Advocate internally for the customer's needs and develop strong feedback loops within Medallion
Help train new Customer Success Managers by participating in onboarding
Provide feedback for process improvements which improves our abilities to better serve both external and internal stakeholders

About Medallion:

Healthcare is going through an unprecedented transformation towards digital care. Medallion provides the critical administrative infrastructure to make that change possible. Our platform enables organizations to license their providers in new states, verify existing credentials, and get in-network with health plans. In just over two years, we’ve launched our platform, built an all-star team, powered hundreds of great companies, and served thousands of healthcare providers across the industry. To date, Medallion has saved over 250,000 administrative hours for our customers!

Founded in 2020, Medallion has raised $85M from world-class investors like Sequoia Capital, Google Ventures, Spark Capital, Optum Ventures, and Salesforce Ventures.

About the Role:

We’re looking for a Customer Success Manager who will be responsible for maintaining a portfolio of Medallion customers. This includes running bi-weekly check ins, supporting customers on a day-to-day basis, and working cross-functionally with our Credentialing team to keep track of progress on accounts. This role will be both internal and external facing; working directly with our Credentialing team and our customer base to manage relationships, set expectations, and support day-to-day.

We’re looking for someone who is resourceful and thrives in a challenging, fast-paced environment. Your role will have a direct impact on top-priority, company-wide goals and will provide accelerated learning opportunities with a world-class team.

Responsibilities:

Manage a book of Medallion clients.
Collaborate with internal teams to keep track of work being done for clients and manage client expectations.
Effectively run customer meetings which continuously progress the customer towards their specific goals and overall success with Medallion.
Identify growth opportunities in customer accounts and execute on expansion and upsells
Consistently achieve your logo retention, net-retention, renewal, and expansion targets.
Identify Medallion champions within your book of business; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally.
Advocate internally for the customer’s needs and develop strong feedback loops within Medallion.
Help train new Customer Success Managers by participating in onboarding.
Provide feedback for process improvements which improves our abilities to better serve both external and internal stakeholders.

Skills and Requirements:

2+ years in a customer success role (experience in a leading healthtech company is a major plus).
Proven experience leading and managing high touch customer relationships while achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis.
Solutions and results/goals-oriented mindset.
Ability to manage ambiguity and competing priorities.
Empathy for customers and curiosity to understand their needs and pain points.
Experience using CRM software (ideally Salesforce), and G Suite Applications (Docs, Sheets, Slides).
Team Players who strives to help the team success as a whole.
Self-starters who takes the initiative to get things done.

#LI-Remote

51-200 employees

Website

Medical credentialing & licensing service

Company Overview

Medallion's mission is to remove as much regulatory complexity as possible so that their customers and providers can focus on what they do best—providing care to patients.