Salary Range: 30.96 to 104.64 (Currency: USD) (Pay period: per-hour-wage)
At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.
Perform System Administration to troubleshoot and maintain a stand-alone Government research and development laboratory. This laboratory comprises the network infrastructure, servers (both physical and virtual), and workstations needed to support mission requirements. Operating systems in use include several flavors of Linux, Windows, and OS X. Hardware includes: Dell servers, switches, network attached storage arrays, and tape drives; Symantec backup appliance; Cisco switches; Apple workstations; and custom built workstations.
Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).
Capabilities
- Level 1 and Level 2
Level 1
- Provides support for implementation, troubleshooting and maintenance of IT systems
- Manages the daily activities of configuration and operation of IT systems
- Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Provide assistance to users in accessing and using IT systems
- Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provides support for the escalation and communication of status to agency management and internal customers
- Optimizes system operations and resource utilization, and performs system capacity analysis and planning
Level 2
- Provides support for implementation, troubleshooting and maintenance of IT systems
- Manages the daily activities of configuration and operation of IT systems
- Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Provide assistance to users in accessing and using IT systems
- Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provides support for the escalation and communication of status to agency management and internal customers
- Optimizes system operations and resource utilization, and performs system capacity analysis and planning
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process
- Provides in-depth experience in trouble-shooting IT systems
- Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
- Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
Required Qualifications
- TS/SCI with agency appropriate polygraph
Level 1
- Five (5) years’ experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required
- Bachelor’s degree in a technical discipline from an accredited college or university is required
- Five (5) years of additional system administration experience may be substituted for a bachelor’s degree
Level 2
- Ten (10) years’ experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required
- Bachelor’s degree in a technical discipline from an accredited college or university is required
- Five (5) years of additional system administration experience may be substituted for a bachelor’s degree
Required Technical Skills
- Experience in supporting and troubleshooting issues in a lab network to include user accounts, installation of cabling and equipment, initial troubleshooting, etc.
- Experience performing data transfers procedures
- Skilled at documenting processes and procedures as well as document editing
- Experience in either Windows or Linux
- Familiarity with ticketing processes
- Level 1 IAT certification (example: Security+ CE, A+ CE, CCNA-Security, CND, Network+ CE, SSCP, CISSP, etc.)
Desired Technical Skills
- Experience with Citrix and VMware virtualization platforms
- Experience installing and configuring virtual servers and clients
The Benefits Package
- Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee’s gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.
Additional benefits include:
- Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.
Full-time employees have the option to participate in a variety of voluntary benefit plans including:
- A Choice of Medical Plan Options, some with Health Savings Account (HSA)
- Vision and Dental
- Life and AD&D Benefits
- Short and Long-Term Disability
- Hospital Indemnity, Accident, and Critical Illness Insurances
- Optional Identity Theft and Legal Protection Services
Company Environment & Perks
- Employee Referral Bonus Eligibility up to $10,000
- Mobility Among Wyetech-supported Contracts
- Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
- Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party.
- Employees receive two complementary branded clothing orders annually.
Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Affirmative Action Statement:
Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.
Accommodations:
Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact David Schroeder, Jr. at 844-WYETECH x727 or [email protected]. We are happy to provide reasonable accommodations to ensure equal access to all candidates. 
