Full-Time

Product Manager

AI & ML

Updated on 3/13/2025

Auctane

Auctane

1,001-5,000 employees

Provides shipping and logistics technology solutions

No salary listed

Senior, Expert

Austin, TX, USA

Hybrid position requiring 3 days per week in the office.

Category
Product Management
Product
Required Skills
Data Science
Product Management
Machine Learning
Natural Language Processing (NLP)
Requirements
  • 5+ years of product management experience, with 3+ years focused on AI, ML, or related technologies.
  • Strong understanding of machine learning models, natural language processing, and predictive analytics.
  • Proven ability to translate complex AI and ML concepts into customer-centric solutions.
  • Exceptional analytical skills with a data-driven approach to decision-making.
  • Excellent communication and collaboration skills, with experience working cross-functionally in a fast-paced environment.
  • Passion for empowering small businesses and addressing their unique challenges.
Responsibilities
  • Develop and execute a strategy for leveraging AI chat capabilities across Auctane’s product suite to enhance customer interactions.
  • Collaborate with customer support teams to create an end-to-end customer experience using chatbots and AI-driven tools.
  • Ensure the integration of AI chat aligns with the broader product vision and improves overall user satisfaction.
  • Build and implement propensity models to predict customer churn and feature engagement, enabling proactive strategies to enhance retention and usage.
  • Collaborate with data science and engineering teams to ensure models are accurate, scalable, and actionable.
  • Leverage these models to inform product roadmap decisions and customer success initiatives.
  • Define AI-driven solutions to help small business customers automate processes and gain actionable insights into their operations.
  • Develop features like automated reporting, predictive analytics, and smart recommendations to support data-driven decision-making.
  • Gather feedback from small businesses to ensure solutions address their needs and simplify their workflows.
  • Partner with engineering and data science teams to deliver scalable AI and ML capabilities.
  • Work closely with marketing to position AI features as a key differentiator for Auctane’s offerings.
  • Collaborate with customer success to ensure AI-powered tools are effectively adopted and utilized by customers.
  • Define success metrics for AI and ML initiatives, including customer engagement, retention rates, and feature adoption.
  • Monitor performance data to identify opportunities for improvement and optimization.
  • Report progress to stakeholders and align initiatives with company objectives.
Desired Qualifications
  • Experience in SaaS, e-commerce, or platforms serving small and medium-sized businesses.
  • Hands-on experience with AI chatbots and conversational AI.
  • Familiarity with tools and platforms for building and deploying AI/ML solutions.
  • Knowledge of the unique needs and challenges of small businesses.

Auctane provides a suite of technology solutions, including ShipStation, Stamps.com, Packlink, ShipEngine, and Metapack, to address logistic challenges with same-day delivery, intuitive shipping software, and a network of 3PL providers. The technology orchestrates the movement of millions of letters and packages globally, serving over 1,000,000 customers annually and reaching 250 countries and territories.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Austin, Texas

Founded

2011

Growth & Insights

Headcount

6 month growth

6%

1 year growth

1%

2 year growth

6%