Full-Time

Account Coordinator

Bilingual

Confirmed live in the last 24 hours

CHEP

CHEP

5,001-10,000 employees

Pallet pooling and supply chain solutions

Consulting
Industrial & Manufacturing
Energy

Mid, Senior

Mississauga, ON, Canada + 1 more

More locations: Montréal, QC, Canada

Hybrid remote position requiring in-office presence.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
SAP Products
Data Analysis
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Bachelor’s degree or College Diploma
  • 3-5 years Sales/Service experience in a service company
  • Worked with financial measures and Key Performance Indicators
  • Worked successfully in a matrix structure
  • Customer account relationship management experience a must
  • Ability to drive service quality resulting in greater and sustainable customer satisfaction
  • Expertise in eliminating the waste in business processes by using six sigma / lean tools
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook)
  • Detail Oriented – ability to build, maintain, validate, and analyze, large amounts of data
  • Excellent interpersonal and communication skills
  • Knowledge of Six Sigma/Lean methodologies (preferred)
  • Experience working with SAP (preferred)
  • English
  • French
Responsibilities
  • Maintain customer contact to 100% of the territory at least 4 times per annum.
  • Ensure customer loyalty and satisfaction as measured through NPS achieving the NPS target or any equivalent target used by the company.
  • Respond to customer inquiries regarding billing, transactions, and other topics related to account health.
  • Monitor account KPIs (Flow-Through Ratio, Cycle Time, Closing Balance) to detect and resolve account health problems.
  • Take corrective action on pallet audits, negative E balances, late reporting, suspended transactions, unpaid invoices, CRM Service requests, etc.
  • Support CHEP Health & Safety initiatives.
  • Respond to and resolve any product or service quality related concerns.
  • Educating the customers on best practices (consultative approach). Continue to improve processes and business for the benefit of the stakeholders.
  • Manage sales and customer service activities to meet budgeted revenue targets and profitability levels by reinforcing pool discipline with customers and actively seeking to close the gap on sales opportunities for all business units. Engage customers on Go To Market suite of solutions where opportunities exist.
  • Responsible to monitor and improve the payment trends of the customers per agreed net 30-day payment terms. Monitoring and maintaining DSO at or below target days as measured through the revenue outstanding appearing on the monthly aging reports and clearing credit balances.
  • Introduce new products and services, promote latest CHEP technology and adhere to all policies and processes. Implement CHEP Best Practices across customer-base. Promote self-service options available via Portfolio+Plus reporting portal.
  • Maintain regular customer contact and timely replies to inquiries. Monitor and consistently action on stock balance reconciliation, negative stock balance prevention, suspended and unknown transaction coding, payment trend reduction, CRM service requests completion and more. Will be required to seek financial compensation for all pallet discrepancies and/or seek payment for unpaid invoices from customers.
  • Maintain relationships and service levels to ensure customer loyalty. Monitor and manage a customer territory with strong business knowledge and commitment to increasing customer satisfaction through anticipation of needs. Being able to analyze data in order to present a strong value proposition to the customer is a key attribute of this position.
  • Support CHEP’s numerous Health & Safety initiatives.

CHEP provides supply chain solutions with a focus on pallet pooling services that enhance the movement of goods in various industries, including consumer goods, retail, and manufacturing. Their main product involves renting reusable pallets and containers, which helps clients save money and promote sustainability by reducing waste. Unlike many competitors, CHEP operates on a subscription-based model, allowing clients to pay for the pallets and services they use. Additionally, CHEP offers supply chain consulting and logistics optimization services to improve client operations. The company's goal is to streamline supply chains while supporting environmental sustainability.

Company Stage

Grant

Total Funding

$31.5K

Headquarters

Orlando , Florida

Founded

2001

Growth & Insights
Headcount

6 month growth

9%

1 year growth

9%

2 year growth

9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased focus on digital transformation boosts demand for CHEP's advanced analytics services.
  • Rise of circular economy practices aligns with CHEP's sustainable business model.
  • Nearshoring in manufacturing increases demand for CHEP's efficient logistics solutions.

What critics are saying

  • LEAP India's acquisition of CHEP India may lead to market share loss in India.
  • Departure of Nick Zonnios could create a gap in CHEP's public relations strategy.
  • Dependency on Barilla partnership poses risk if the relationship faces challenges.

What makes CHEP unique

  • CHEP specializes in pallet pooling, optimizing supply chain efficiency and sustainability.
  • The company offers a subscription model, reducing costs and waste for clients.
  • CHEP provides additional services like supply chain consulting and logistics optimization.

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Benefits

Hybrid Work Options

Flexible Work Hours