Full-Time

Senior IT Systems Support Specialist

Confirmed live in the last 24 hours

Unanet

Unanet

201-500 employees

ERP solutions for project-driven organizations

Consulting
Government & Public Sector
Enterprise Software

Compensation Overview

$75k - $85kAnnually

+ Employee Equity + Bonus Compensation

Senior

Dulles, VA, USA

Hybrid role requiring some in-office work at Dulles, Virginia corporate headquarters.

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
AWS
Requirements
  • 4+ years of Helpdesk experience
  • Ability to diagnose and resolve complex technical issues
  • Ability to work and collaborate with remote team members
  • Strong verbal and written communication skills
  • Ability to work off-hours as needed
  • A strong understanding and knowledge of Windows and Mac OS, networks, mobile devices, security systems, and other technology products
  • Good teaching, interpersonal, and communication skills
  • Strong analytical, critical thinking, and problem-solving abilities
  • Bachelor's degree in Computer Science, Information Systems, or equivalent experience
  • MCSA, A+, Security+, Network+, AWS Certified SysOps Administrator
Responsibilities
  • Monitor our ticketing system and remotely assist users with various support needs
  • Ensure all tickets are assigned, resolved, and closed in a timely and professional manner
  • Clearly communicate and document the status of issues as well as resolutions
  • Assist with maintenance and configuration of computer systems, network servers, and virtualization environments
  • Work with HR to onboard and offboard employees including account setup, imaging equipment, and training
  • Provide support for VOIP Systems, Collaboration Tools, Office 365, Active Directory, AWS, Okta, Spam Filters, Antivirus, and MDM/RMM tools
  • Assist our team with maintaining and tracking all IT-related assets
  • Maintain and publish technical documentation, manuals, and IT policies to internal Wiki
  • Work with third-party vendors as needed
  • Maintain a high level of customer satisfaction
  • Manage and train junior level staff
  • Manage and audit application and user licensing
  • Manage and audit users, groups and devices
  • Manage end-user system deployment
  • Forecast and order hardware inventory
  • Manage user access for all applications
  • Deploy AWS Workspaces

Unanet provides Enterprise Resource Planning (ERP) solutions tailored for Government Contractors, Architecture & Engineering firms, and Professional Services organizations. Their software helps over 2,000 project-driven clients manage various aspects of their operations, including time, expenses, projects, personnel, and financials. Unanet's platform integrates diverse project data into a single system, allowing users to gain actionable insights that support better decision-making and business growth. Unlike many competitors, Unanet offers flexible subscription plans that enhance visibility, control, and compliance for its users. The company's goal is to ensure the success of their clients' projects and financials by providing reliable tools for reporting, forecasting, and planning.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$617.3K

Headquarters

Dranesville, Virginia

Founded

1988

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of GovPro AI enhances proposal writing efficiency for GovCon and AEC industries.
  • Recognition as a top construction technology provider boosts credibility in the construction sector.
  • Appointment of a Chief Innovation Officer focuses on developing cutting-edge solutions.

What critics are saying

  • Integration challenges with GovPro AI could delay acquisition benefits.
  • Resistance from traditional AEC firms may impact growth projections for AI solutions.

What makes Unanet unique

  • Unanet specializes in ERP solutions for GovCon, A&E, and professional services.
  • The company integrates AI to automate proposal writing, enhancing CRM capabilities.
  • Unanet offers a single platform for project, financial, and people management.

Help us improve and share your feedback! Did you find this helpful?