Full-Time

Senior IT Systems Support Specialist

Confirmed live in the last 24 hours

Unanet

Unanet

201-500 employees

ERP solutions for project-driven organizations

Data & Analytics
Government & Public Sector
Enterprise Software

Compensation Overview

$75k - $85kAnnually

+ Employee Equity + Discretionary Bonus

Senior

Dulles, VA, USA

Hybrid role requiring some in-office work at Dulles, Virginia corporate headquarters.

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
AWS
Requirements
  • 4+ years of Helpdesk experience
  • Ability to diagnose and resolve complex technical issues
  • Ability to work and collaborate with remote team members
  • Strong verbal and written communication skills
  • Ability to work off-hours as needed
  • A strong understanding and knowledge of Windows and Mac OS, networks, mobile devices, security systems, and other technology products
  • Good teaching, interpersonal, and communication skills
  • Strong analytical, critical thinking, and problem-solving abilities
  • Bachelor's degree in Computer Science, Information Systems, or equivalent experience
  • MCSA, A+, Security+, Network+, AWS Certified SysOps Administrator
Responsibilities
  • Monitor our ticketing system and remotely assist users with various support needs
  • Ensure all tickets are assigned, resolved, and closed in a timely and professional manner
  • Clearly communicate and document the status of issues as well as resolutions
  • Assist with maintenance and configuration of computer systems, network servers, and virtualization environments
  • Work with HR to onboard and offboard employees including account setup, imaging equipment, and training
  • Provide support for VOIP Systems, Collaboration Tools, Office 365, Active Directory, AWS, Okta, Spam Filters, Antivirus, and MDM/RMM tools
  • Assist our team with maintaining and tracking all IT-related assets
  • Maintain and publish technical documentation, manuals, and IT policies to internal Wiki
  • Work with third-party vendors as needed
  • Maintain a high level of customer satisfaction
  • Manage and train junior level staff
  • Manage and audit application and user licensing
  • Manage and audit users, groups and devices
  • Manage end-user system deployment
  • Forecast and order hardware inventory
  • Manage user access for all applications
  • Deploy AWS Workspaces

Unanet provides Enterprise Resource Planning (ERP) solutions tailored for Government Contractors, Architecture & Engineering firms, and Professional Services organizations. Their software helps over 2,000 project-driven clients manage various aspects of their operations, including time, expenses, projects, personnel, and financials. Unanet's platform integrates diverse project data into a single system, allowing users to gain actionable insights that support better decision-making and business growth. Unlike many competitors, Unanet offers flexible subscription plans that enhance visibility, control, and compliance, making it easier for clients to manage their projects and finances. The company's goal is to ensure the success of their clients by providing tools that improve reporting, forecasting, and planning.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$617.3K

Headquarters

Dranesville, Virginia

Founded

1988

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Unanet's acquisition of GovPro AI enhances its CRM with AI-driven proposal writing.
  • Inclusion in the 2024 Top Construction Technology list indicates strong market presence.
  • Unanet's solutions improve project visibility and financial management for GovCon clients.

What critics are saying

  • Emerging ERP providers targeting niche markets could erode Unanet's market share.
  • Rapid AI advancements may outpace Unanet's current capabilities, risking competitive disadvantage.
  • Economic uncertainties could impact revenue from government contractors.

What makes Unanet unique

  • Unanet specializes in ERP solutions for GovCon, A&E, and professional services.
  • The company integrates AI-driven proposal writing tools to enhance business development.
  • Unanet offers a comprehensive platform for project management, financial insights, and compliance.

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