Full-Time

IT Service Desk 1

Updated on 8/1/2026

Deadline 7/22/27
WaFd Bank

WaFd Bank

Regional bank for personal & business needs

Compensation Overview

$20 - $25/hr

+ Stock options + Bonus programs + 401(k) plan

Boise, ID, USA

In Person

Category
IT & Security (1)
Required Skills
Microsoft Office
LDAP
Microsoft Windows
Computer Networking
Operating Systems
Customer Service

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Requirements
  • One year of IT-related help desk experience is required.
  • A high school diploma, GED, or equivalent vocational training is required.
  • Previous practical experience in a personal computer network environment is required.
  • Good working knowledge of Windows operating systems, Microsoft Office software, Active Directory, and system management tools is required.
  • Proficiency in Microsoft Office Suite, enterprise networks, banking computer systems, and print-device troubleshooting in a networked environment is required.
  • Outstanding customer service skills and the ability to communicate highly technical information to technical and non-technical staff are required.
  • Research, analytical, problem-solving, and troubleshooting skills are required, along with the ability to manage time efficiently and work under stressful conditions.
  • A good working understanding of computer hardware architecture concepts and technology-related terminology is required.
  • The ability to effectively log tickets in call-tracking software is required.
  • A basic understanding of accounting and record keeping is required.
Responsibilities
  • Assist and support users with core banking applications, standard software, Windows, Microsoft Office, and other related banking business solutions.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, email, and self-service site requests for assistance.
  • Maintain the technical support software by identifying trends and accurately capturing details to enable incident management to improve IT processes and systems through accurate reporting.
  • Create and update documentation on established technical support procedures and processes, problem-resolution steps, and escalation procedures.
  • Recommend updates and changes to management.
  • Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues.
  • Install, configure, troubleshoot, and resolve incidents involving networking and desktop environments, including local area networks, wide area networks, remote access, and virtual private networks.
  • Perform diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures using remote access tools.
  • Install and configure computers and laptops using standard processes and tools.
  • Escalate complex problems to higher levels of expertise within the organization.
  • Adhere to the Bank’s Information Security policies to ensure secure handling of confidential and proprietary information.
  • Maintain client privacy and confidentiality and avoid real or perceived conflicts of interest.
  • Complete and pass assigned eLearning courses and certifications as required.
  • Adhere to and ensure staff adherence to bank policies and procedures designed to comply with Federal regulations, including the Bank Secrecy Act, USA PATRIOT Act, and Office of Foreign Assets Control regulations.
  • Prepare Currency Transaction Reports, Suspicious Activity Reports, and other required records accurately and on time.
  • Perform other duties as assigned.
Desired Qualifications
  • A college degree in information technology is preferred.
  • Bank-related experience is preferred.

WaFd Bank is a regional bank serving personal, business, and commercial customers across nine western states through branches and digital banking. It offers checking and savings accounts, home loans, business and SBA lending, commercial real estate financing, and mobile banking with fee-free ATMs. What sets WaFd Bank apart is its community-focused, branch-based service model, recognized by Forbes as a Best-in-State Bank. The goal is to be a trusted local bank helping individuals and businesses reach their financial goals.

Company Size

N/A

Company Stage

IPO

Headquarters

Seattle, Washington

Founded

1917

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Simplify Jobs

Simplify's Take

What believers are saying

  • Net interest margin improved to 2.8% in Q2 fiscal 2026, supporting earnings power.[3][5]
  • Credit quality stayed stable, with net charge-offs at 0% and non-performing assets near expectations.[5]
  • WaFd returned capital through a 2.74 million-share repurchase and a $0.27 quarterly dividend.[7]

What critics are saying

  • Analysts still question WaFd’s long-term growth trajectory after years of modest revenue growth.[Recent news article]
  • Loan-demand weakness can limit revenue growth if regional borrowing stays soft over the next year.[Recent news article]
  • Non-accrual loans and non-performing assets exceeded estimates, raising future provisioning risk.[5]

What makes WaFd Bank unique

  • WaFd beat Q3 revenue and EPS estimates, showing strong execution in banking operations.[2][5]
  • Net interest income, noninterest income, and efficiency ratio all outperformed analyst expectations in June 2026.[2][5]
  • Core deposit mix improved, with non-interest-bearing deposits rising while time deposits fell in Q1 2026.[3][11]

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Benefits

Health Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Paid Parental Leave

Life Insurance

Long-term Disability

Tuition Reimbursement

Employee Assistance Programs

Pre-tax Health and Dependent-Care Spending Plans

Stock Options

Bonus Programs

Company News

MetaQuotes Software Corp.
Jul 16th, 2026
WaFd (WAFD) reports Q3 earnings: what key metrics have to say.

WaFd (WAFD) reports Q3 earnings: what key metrics have to say. 2026.07.16 16:00 (GMT-7) For the quarter ended June 2026, WaFd (WAFD) reported revenue of $205.52 million, up 10.3% over the same period last year. EPS came in at $0.81, compared to $0.73 in the year-ago quarter. The reported revenue compares to the Zacks Consensus Estimate of $198.87 million, representing a surprise of +3.34%. The company delivered an EPS surprise of -1.22%, with the consensus EPS estimate being $0.82. While investors scrutinize revenue and earnings changes year-over-year and how they compare with Wall Street expectations to determine their next move, some key metrics always offer a more accurate picture of a company's financial health. Since these metrics play a crucial role in driving the top- and bottom-line numbers, comparing them with the year-ago numbers and what analysts estimated about them helps investors better project a stock's price performance. Here is how WaFd performed in the just reported quarter in terms of the metrics most widely monitored and projected by Wall Street analysts: Total Non-performing Assets: $135.75 million versus the two-analyst average estimate of $128.69 million. Net charge-offs average loans: 0% compared to the 0.1% average estimate based on two analysts. Efficiency Ratio: 53.7% versus the two-analyst average estimate of 55.8%. Total Non-accrual loans: $127.57 million versus the two-analyst average estimate of $120.56 million. Net Interest Margin: 2.8% versus the two-analyst average estimate of 2.8%. Average balance - Total interest-earning assets: $25.87 billion compared to the $25.56 billion average estimate based on two analysts. Total noninterest income: $24.18 million versus the two-analyst average estimate of $20.16 million. Net Interest Income: $181.34 million versus $178.53 million estimated by two analysts on average. Shares of WaFd have returned +6% over the past month versus the Zacks S&P 500 composite's +0.5% change. The stock currently has a Zacks Rank #4 (Sell), indicating that it could underperform the broader market in the near term. Zacks' Research chief names "stock most likely to Double" Its team of experts has just released the 5 stocks with the greatest probability of gaining +100% or more in the coming months. Of those 5, Director of Research Sheraz Mian highlights the one stock set to climb highest. This top pick is a little-known satellite-based communications firm. Space is projected to become a trillion dollar industry, and this company's customer base is growing fast. Analysts have forecasted a major revenue breakout in 2025. Of course, all its elite picks aren't winners but this one could far surpass earlier Zacks' Stocks Set to Double like Hims & Hers Health, which shot up +209%. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report

Garland Chamber of Commerce
Jun 24th, 2026
2026 Garland Chamber Business Expo a super success.

2026 Garland Chamber Business Expo a super success. The Garland Chamber's 2026 Business Expo was a tremendous success, bringing together more than 200 attendees for an afternoon of networking, community engagement, and business discovery. Guests had the opportunity to learn more about the many businesses and organizations that help make Garland a vibrant place to live, work, and do business. This year's expo embraced a fun superhero theme, with exhibitors showcasing their creativity through eye-catching displays. Congratulations to WaFd Bank, which was voted Best Decorated Booth by attendees for its outstanding themed exhibit. "The 2026 Business Expo exceeded our expectations and truly showcased the strength, diversity, and collaborative spirit of Garland's business community," said Liza Ceniceros, Vice President of Programs & Events. "Seeing more than 180 attendees connect with local businesses, while our exhibitors embraced the superhero theme with such enthusiasm, made this one of our most engaging expos yet. We are grateful to our sponsors, exhibitors, and attendees who helped make this event such a success." A special thank you goes to our sponsors whose support helped make the event possible: * Presenting Sponsor: Randall Reed's Planet Ford 635 * Swag Sponsor: Shayla Boles, GEICO * Entertainment Sponsor: Segra Attendees also enjoyed food provided by Tavern on the Square, which served hamburgers, hot dogs, and pizza. The Chamber extends its sincere appreciation to all of our exhibitors for their participation and commitment to showcasing their businesses and services: Thank you to everyone who attended, exhibited, sponsored and volunteered. The 2026 Business Expo highlighted the incredible businesses and organizations that continue to drive Garland's growth and success, and we look forward to an even bigger event next year. What Attendees Had to Say Attendees and exhibitors alike praised the event for its networking opportunities, engaging atmosphere, and diverse mix of businesses. "The DJ/music was great. I also enjoyed the variety of exhibitors - learning about the different services they offered. Some of the services they offer will be good for our students." - Vanessa Avery, Dallas College "Great to have a booth and interact with business owners to build my network." - John Sipe, Segra "Really appreciate the variety of exhibitors." - Nicole Burton, Garland Public Libraries "The networking and feedback from some of the businesses in Garland." - Melissa Perez, Visit Garland "It was great networking!" - Amy Medford, Firewheel Town Center Featured member. Craeveable Chicken Finger Meals! 520 N. Glenbrook Dr. Garland, TX 75040 (C) 2026 Garland Chamber of Commerce

Business Wire
Mar 2nd, 2026
WaFd Bank appoints Erin Hill to board of directors

WaFd Bank has appointed Erin Hill to its board of directors. Hill brings over 30 years of executive leadership experience in financial services, corporate governance, audit and risk management. Hill currently serves as executive director of the Financial Accounting Foundation, parent organisation of FASB and GASB. Previously, she held senior roles at BNY Mellon as chief administrative officer and at JP Morgan Chase as head of consumer banking and wealth management, overseeing 50,000 employees across 5,500 branches. She began her career as an auditor at Arthur Andersen and practised corporate law at Wachtell, Lipton, Rosen & Katz. Hill holds a JD from Columbia Law School, an MBA from Columbia Business School, and a BS in accounting from Fordham University.

Yahoo Finance
Jan 22nd, 2026
WaFd Bank Q4 revenue misses estimates at $188M despite 7.6% growth

WaFd Bank reported fourth-quarter revenue of $188.3 million, missing analyst estimates of $193.3 million despite 7.6% year-on-year growth. Adjusted earnings per share of $0.75 met expectations, whilst adjusted operating income of $79.1 million fell 3.4% short of forecasts. The bank's net interest margin of 2.7% faced pressure from elevated nonaccrual loans and a shift towards lower-yielding mortgage-backed securities. CEO Brent Beardall attributed the revenue increase to stronger commercial and industrial lending and disciplined expense control. Analysts questioned management about $800 million in maturing borrowings, which will be replaced with current borrowers at potentially lower rates. Two new commercial and industrial nonaccruals were disclosed, involving a manufacturing business and commercial real estate entity affected by market and tariff pressures.

AIPredictStock
Oct 13th, 2025
WaFd (WAFD) Battered Stock Flashes Reversal Signals as AI Predicts a Sharp Rebound

WaFd (WAFD) battered stock flashes Reversal signals as AI predicts a sharp rebound. WaFd (WAFD): battered stock flashes Reversal signals as AI predicts a sharp rebound. A timely boost from a new business line. Just as the stock was struggling, WaFd delivered a piece of genuinely good news. The company announced that its banking arm, WaFd Bank, has been designated a Preferred Lender by the U.S. Small Business Administration (SBA). This isn't just a press release; it's a meaningful operational upgrade. This status allows the bank to streamline its SBA loan process, potentially opening up a more robust revenue stream from small business lending. In a market that has been punishing the stock, this fundamental development provides a fresh reason for optimism. The anatomy of a pullback. Looking at the chart tells a clear story of a stock that lost its way. After a strong run-up in August that pushed the price toward $32, WAFD has been in a steady retreat for over a month. The selling pressure intensified in late September and early October, driving the stock all the way down to its current level of $28.61. This decline erased the entire late-summer rally. The technical picture is a mix of conflicting signals. Bearish indicators like a negative DMI and a recent MACD "death cross" confirm the recent weakness. However, other signs suggest the selling might be overdone. The price is now sitting right on a lower Bollinger Band, a classic technical support level. More strikingly, trading volume has exploded, hinting that buyers are stepping in with force at these lower prices. | Metric | Status | Indication | | Recent Trend | Downtrend | Bearish | | MACD | Crossover Below Signal | Bearish | | Bollinger Bands | Price at Lower Band | Potential Reversal (Bullish) | | On-Balance Volume | Major Surge | Strong Buying Pressure (Bullish) | This creates a tense setup. The established trend is down, but the evidence for a bounce is becoming hard to ignore. The digital crystal ball: why AI sees a sudden rally. While the recent price history looks grim, the forward-looking AI forecast is pointing in the exact opposite direction. The predictive model is not just hopeful; it's projecting a significant and immediate move higher with a high degree of confidence. Beyond this immediate pop, the model projects a continued upward trend with a potential target price of $32.00. This forecast, combined with the positive SBA news and the technical signs of a bottom, forms the core of the bullish case. It suggests that the recent sell-off may have been an overreaction, creating an opportunity before the rest of the market catches on. The bottom line. WaFd presents a compelling, if not complex, scenario. The company's fundamentals show some weakness, with negative revenue growth and low return on equity, which helps explain the recent stock price decline. However, the situation appears to be at an inflection point. A new, positive catalyst (SBA Preferred Lender status) has emerged just as the stock has fallen to a key technical support level. This is happening at the same time a high-confidence AI model is forecasting a sharp, imminent rebound. For investors comfortable with a medium-term horizon (1-3 months) and who can tolerate some risk, this could represent an interesting entry point. The strategy would be to act on the convergence of these bullish signals while respecting the underlying bearish trend. A cautious approach might involve entering a position near the current price, with entry points clustered between $28.68 and $28.82. A stop-loss order set at $25.74 would offer protection if the support level breaks and the downtrend resumes. A preliminary take-profit target could be set at $29.17 to capture the initial bounce forecasted by the AI. Disclaimer: This report is for informational purposes only and does not constitute financial, investment, or trading advice. The analysis is based on the data provided and is not a guarantee of future performance. All investing involves risk, including the possible loss of principal. You should conduct your own research and consult with a qualified financial advisor before making any investment decisions.