Medical Assistant-Senior

Please review: This role is solely virtual care for urology

Under minimal supervision, provides nursing care to patients virtually through the Urology Clinic Virtual Call Center by handling patient requests via telephone, MyChart messaging, or other requests that come though electronically in the Epic system. Responsible for providing virtual nursing care to patients under the direction of a registered nurse or team leader. 

Under limited supervision, responsible for general clinical duties such as taking vital signs, giving injections, performing simple diagnostic tests, collecting specimens, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site. May perform some administrative duties and support the documentation of patient records as dictated by the physician or provider.

• Supports the mission, vision and patient promise throughout all interactions.
• Communicates effectively, written and verbally.
• Possess analytical thinking  this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner. 
• Participates as an integral part of the interdisciplinary healthcare team in providing the highest quality of care to the patient the UT Health Way. 
• Knowledge of EPIC software; may be required to be EPIC super user. 
• Meets all training and competency requirements.

• Intakes patients by obtaining vital signs and weight. 
• Obtains history, chief complaint, medications, allergies and documents appropriately in the EMR. Report all pertinent findings to Physicians. 
• Manages patient appointments according to the Physicians schedules and protocols.
•  Answers messages from patients by clinic policy. Handle all medication refills or request via clinic policy. 
• Prepares charts as necessary for next scheduled clinic, provide physician with all necessary test results, lab results and medical records as requested. 
• Communicate all necessary patient information to physician in a timely manner. 
• Handles and answers external as well as internal phone calls and assists in department call center transferring calls to the appropriate departments. 
• Provides in-service training and precepts Medical Assistants.
•  Participates in developing best practices in clinical workflows. 
• Performs Point of Care Testing (POCT), documents and reports clinical findings to Registered Nurse (RN) in charge and/or Provider. 
• Performs all other duties as assigned.

Please review: This role is solely virtual care for urology

Under minimal supervision, provides nursing care to patients virtually through the Urology Clinic Virtual Call Center by handling patient requests via telephone, MyChart messaging, or other requests that come though electronically in the Epic system. Responsible for providing virtual nursing care to patients under the direction of a registered nurse or team leader.