At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

We invite you to view the opportunity below.

As a Quality Assurance Boarding Technician, you will handle tasks which may include service system review of all fields set up through origination, review and analyze closing documents, review, retrieval, mail distribution, and record keeping duties. Ensure that our lien can be perfected and the Note and Mortgage and defendable in case of legal action. Deliver legal documents to the title company for recording and or other technical and administrative tasks as necessary. Take accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas and customers. Exercise some judgment within guidelines, great attention to detail and accuracy required. Considered a subject matter expert on operational issues related to process or function, along with coordination of information among various areas and/or customers. Act as escalation point for issues or transactions.

This person will:

• Audit consumer loan files to validate they were closed in accordance with the underwriter approval terms in the Loan Origination System. Review collateral documents and compare to other data in the file as well as data from title companies and government agencies as needed, to ensure the correct collateral has been noted on the forms and that our lien will be perfected timely. Submit mortgages and other legal documents for recording. In the case of a non-real estate secured loan, submit appropriate filing documents to perfect the lien. Documents are reviewed for accuracy and completeness as well as for adherence to internal compliance requirements and all regulatory guidelines. This includes careful review of mortgage and title documentation for a clear, enforceable lien. Revisions are made to closing documents when inaccuracies or deficiencies are found and corrected documents are sent to the customer for new signatures, working with borrowers directly, lenders, processing, and the servicing departments. Make sure corrected documents are returned and our servicing system reflects the precise terms of the loan. Log and document all errors and omissions for reporting to upper management, following the Colleague Accountability Program.

• Review the servicing system for accuracy and updating as needed to loan origination documents.

• Track trailing loan documents including, among other things, recorded mortgages and other lien perfection documents, final title policies and proof of lien position, proof of insurance and loan documentation. Using exception reports follow up to obtain outstanding documents.

• Perform tasks related to loan purchase and servicing transfer onboarding and offboarding

• Vendor invoice and budget submission administration

• Tracking and reporting work and findings of error. Organized and attentive to detail in all aspects.

• Perform fast, effective, accurate, and courteous service to customers, colleagues, and third parties.

• Provide feedback and trends in problems or situations involving various product activities.

Review the qualifications listed below:

Education

High School or GED, required.

Experience

0-2 years office experience, required.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X. 

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [email protected] if you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$17.00 - $25.44