Full-Time

Regional Operations Director

Updated on 8/1/2026

Deadline 9/21/26
Jones Lang LaSalle (JLL)

Jones Lang LaSalle (JLL)

10,001+ employees

Global real estate services and investments

No salary listed

Melbourne VIC, Australia + 1 more

More locations: Sydney NSW, Australia

In Person

Sydney requires on-site work five days per week.

Category
Facilities Operations (1)
Required Skills
Forecasting
Risk Management
Data Analysis

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Requirements
  • A Bachelor's Degree in Engineering, Facilities Management, Business, Property, Commerce, or a related discipline is required.
  • A minimum of 10 years' experience in senior facilities management, workplace services, property, or operational leadership roles is required.
  • Experience managing large, multi-site commercial and retail portfolios is required.
  • Experience managing major outsourced service delivery contracts with accountability for financial, operational, and contractual performance is required.
  • Experience leading large geographically dispersed teams and vendor networks is required.
  • Strong knowledge of asset management, workplace services, procurement, compliance, risk management, and contractor governance is required.
  • A proven track record of delivering key performance indicator, service-level agreement, customer satisfaction, and financial outcomes is required.
  • Significant experience managing complex stakeholder environments and executive client relationships is required.
Responsibilities
  • Provide strategic leadership and operational governance across Telstra Global Property's commercial and retail portfolios.
  • Ensure all contracted Workplace Services are delivered in accordance with the Master Services Agreement, Scope of Work, Service Levels, Key Performance Indicators, and governance requirements.
  • Lead facilities management services across Telstra's diverse property portfolio, including corporate offices, regional hubs, depots, warehouses, storage facilities, and retail stores, ensuring consistent service delivery aligned with hybrid workplace strategies and employee experience objectives.
  • Maintain retail locations to agreed operational, presentation, security, compliance, and customer experience standards across customer-facing environments.
  • Oversee end-to-end delivery of facilities management, building services, asset management, maintenance programs, lifecycle planning, facility condition assessments, and operational compliance programs across all property types.
  • Hold executive accountability for Help Desk performance, including service request management, customer communications, escalation management, and service-level agreement achievement, while ensuring reactive, preventative, and statutory maintenance services meet required response and resolution timeframes.
  • Lead asset lifecycle planning, capital forecasting, condition audits, asset register governance, and long-term asset optimization strategies, along with annual operational planning, procurement strategies, lifecycle plans, maintenance plans, and budget development.
  • Maintain executive oversight of HSSE obligations, including emergency management, business continuity planning, essential safety measures, asbestos management, contractor management, and statutory compliance requirements across all facilities.
  • Ensure reporting, management information systems, data quality standards, governance frameworks, audit requirements, and document management obligations are delivered accurately and on time.
  • Provide leadership across procurement activities, vendor governance, subcontractor management, contract renewals, tender processes, and performance management programs.
  • Drive supplier performance to ensure contractual compliance, value-for-money outcomes, innovation, and continuous improvement.
  • Deliver commercial outcomes through budget management, forecasting, accrual management, variance reporting, financial controls, and productivity initiatives.
  • Lead monthly, quarterly, and annual business reviews presenting performance results, trends, risks, financial outcomes, savings initiatives, and improvement opportunities.
  • Drive technology adoption, operational innovation, automation, data analytics, and workplace transformation initiatives.
  • Collaborate across Facilities Management, Projects, Workplace Experience, Engineering, Property, Sustainability, Procurement, and Corporate Functions to deliver integrated service outcomes.
Jones Lang LaSalle (JLL)

Jones Lang LaSalle (JLL)

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Jones Lang LaSalle (JLL) is a global real estate services and investment management firm that helps clients buy, lease, manage, and invest in properties. Its services include property management, leasing, capital markets, advisory, workplace strategy, sustainability, and technology solutions for real estate. The company earns fees and commissions from these services and from assets under management in its investment management business. JLL differentiates itself by offering a broad, globally integrated suite of services—ranging from on-the-ground property management to high-level investment advisory and sustainability programs—backed by a strong ethical track record and industry recognition. Its primary goal is to help clients maximize the value of their real estate and real assets through strategic insights, execution across markets, and sustainable practices.

Company Size

10,001+

Company Stage

IPO

Headquarters

Chicago, Illinois

Founded

1999

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Simplify Jobs

Simplify's Take

What believers are saying

  • JLL capitalizes on an 18% year-over-year global transaction volume rise in Q1 2026 driven by robust debt liquidity.
  • Its Project & Development Services unit targets AI-integrated smart building demand aligning with new APAC head Matt Bennion's expertise.
  • Capital markets and advisory services benefit from institutional investors aggressively targeting US retail assets driving over $15 billion in Q1 2026 volume.

What critics are saying

  • Rahul Arora's exit to launch a boutique firm will erode JLL's office leasing dominance in India's $1B sq ft market within 6–12 months.
  • Revenue heavily concentrated in volatile office leasing faces a sharp 2026 CRE transaction slowdown if AI reduces space demand by 10–15%.
  • FMTECH integration into Saudi Vision 2030 creates existential risk if JLL fails to meet uptime guarantees, triggering contract termination in the $2 trillion Gulf sector.

What makes Jones Lang LaSalle (JLL) unique

  • JLL integrates software, data, and core real estate operations across five segments including LaSalle and JLL Technologies.
  • The firm blends annuity-like facilities outsourcing with cyclical capital markets fees powered by proprietary analytics and proptech.
  • JLL offers end-to-end services from strategic planning through construction delivery, uniquely serving corporate occupiers and investors globally.

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Benefits

401(k) plan

Comprehensive Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Company Holidays

401(k) plan with matching company contributions

Health Insurance

Flexible Work Arrangements

Gym Membership

Health Insurance

Private Health Insurance Discounts

Employee assistance program

Novated Lease for EV Cars

Wellness Program

Social Club

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Reference to flexible work arrangements

Paid Holidays

Paid Time Off

Hybrid Work Options

Remote Work Options

Paid Vacation

Sabbatical Leave

Stock Options

Company Equity

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