Digital Intelligence & Personalization Architect

Position Overview

Blue Acorn iCi is looking for a Digital Intelligence & Personalization Architect (DIPA FE) to serve as a client-facing technical consultant focused on helping clients realize and quantify value from Adobe Experience Cloud solutions. This role requires a combination of technical expertise, strategic consulting, and business acumen across Adobe Experience Platform (AEP), Adobe Analytics, Customer Journey Analytics (CJA), Adobe Target, and Real-Time Customer Data Platform (RTCDP).

The Digital Intelligence & Personalization Architect will act as a trusted advisor to clients, providing guidance on solution architecture, integration methodologies, implementation best practices, and optimization strategies. This individual will work closely with business and technical stakeholders to understand objectives, identify gaps, and deliver scalable solutions that drive measurable business outcomes.

Location: Remote - United States

Key Responsibilities

Client Consulting & Solution Strategy

• Serve as a recognized authority in Adobe Experience Platform and integrated Adobe solutions following industry best practices and standards.
• Act as a subject matter expert on Adobe Experience Platform, Adobe Analytics, Customer Journey Analytics (CJA), Adobe Target, and AEP RTCDP.
• Gather and understand client business objectives, technical requirements, and key performance indicators.
• Align technical recommendations with customer goals, business objectives, and implementation feasibility.
• Translate business use cases into scalable solution designs while balancing campaign flexibility, reporting requirements, integration dependencies, and platform guardrails.
• Document actionable recommendations to mitigate implementation risks and improve platform adoption.

Technical Architecture & Integration

• Assess client technical environments and identify implementation gaps relative to business objectives.
• Recommend and design best-practice solutions based on findings and platform capabilities.
• Analyze complex technical issues, evaluate solution options, and facilitate customer discussions around recommended approaches.
• Provide guidance on integration technologies and patterns, including REST APIs, webhooks, and interoperability across Adobe and non-Adobe systems.
• Support solution troubleshooting and best-practice implementation across Adobe Analytics, CJA, Adobe Target, and AEP RTCDP.
• Utilize Adobe Experience Platform Debugger, Assurance logging, and related tools to validate implementations and troubleshoot issues.

Client Engagement & Delivery

• Interact regularly with clients, including marketers, analysts, developers, and executive stakeholders.
• Manage multiple client engagements simultaneously while ensuring timely delivery and high-quality service.
• Establish credibility and trust with clients and partners through strong communication and facilitation skills.
• Provide strategic and technical guidance to support customer success initiatives.

Documentation & Operational Excellence

• Maintain accurate project records, workload estimates, and time tracking documentation.
• Create client-facing documentation, presentations, and recommendations using Microsoft Office and AI-enabled tools.
• Leverage AI technologies to improve workflow efficiency, research platform capabilities, and accelerate delivery.
• Continuously expand Adobe platform expertise through training, certification, and self-study.

Required Skills & Experience

• Deep technical knowledge of Adobe Experience Platform and Adobe Experience Cloud solutions.
• 5+ years of direct client consulting experience.
• 3+ years of hands-on experience with at least three of the following:
  • Adobe Analytics
  • Customer Journey Analytics (CJA)
  • Adobe Target
  • Adobe Experience Platform RTCDP
• Experience with REST APIs, webhooks, and enterprise integration patterns.
• Proficiency in API integrations, tag management, data modeling, and solution architecture.
• Experience translating business requirements into architecture, design, and development activities.
• Experience articulating technical solutions to both technical and non-technical audiences.
• Strong problem-solving, facilitation, and consulting skills.
• Experience with Adobe Data Collection for web and mobile implementations.
• Experience working with Adobe AEP Mobile Edge SDK.
• Proficiency using AI tools within daily workflows.
• Excellent verbal and written communication skills.
• Ability to work effectively in fast-paced, client-facing environments.

Preferred Qualifications

• Experience with Assurance logging and debugging.
• Experience with Single Page Application (SPA) frameworks such as Angular and React.
• Familiarity with Python and SQL.
• Experience with mobile application data collection and implementation.
• Proven track record of customer success and strategic consulting within Adobe ecosystems.
• Bachelor's degree in Computer Science, Information Systems, Engineering, Marketing Technology, or a related field.

Compensation

The base salary range for this position is $135,000 – $185,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected].

California applicants: Please click here for CCPA disclosures.