Customer Service Advocate Resume Dropbox

Interested in working for Christian Care Ministry (CCM)? Have customer service experience in a healthcare setting? We would love to consider you for future opportunities! Please fill out the following application to get your name on the list. This will allow us to keep your information on file so we can reach out to you when we’re actively hiring in our Contact Center for Customer Service Advocates.

Hourly Rate

Starting pay: $19.25 per hour

This role includes opportunity to receive an annual bonus target of 5% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.

Location

We desire employees to be located within a commutable distance (~40 miles) of either our Melbourne, FL office or our soon-to-come satellite office in the Lake Nona region of greater Orlando, FL. Most roles will require a minimum onsite presence of 4 days per week. We believe that innovation and camaraderie are best cultivated in an in-person environment.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.

The Job

Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.

Skills Translating to Success

• Strong comfort level with computers, using 2 monitors
• Strong comfort level with using computer apps such as: Outlook, Teams, Chrome, etc.
• Typing speed of 30 wpm or more
• Strong multi-tasking and time management
• Critical thinking and problem solving
• Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Showing compassion and empathy to customers in need
• Meeting monthly service objectives related to after call work, average handle time, quality assurance, adherence, and customer satisfaction
• Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness
• Offering prayer to all members and providers at every appropriate opportunity

Education and Experience

• High school diploma or GED required
• Two (2) years customer service experience in a medical, dental, optical or related setting required
• Two years high volume contact center experience preferred