Full-Time
Repair Lead
Posted on 9/18/2025
Assurant
10,001+ employees
Insurance and service contracts for devices
Compensation Overview
$18.65 - $29.84/hr
Mt. Juliet, TN, USA
In Person
 Electrical Engineering (2) |
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- Minimum of 3 years of wireless repair experience
- 2-3 years of experience leading a team
- Ability to perform electromechanical assembly using hand and electric tools
- Must be able to perform precise component level and board repairs
- Ability to identify and report root cause deficiencies
- Ability to identify and report routine process deficiencies
- Ability to test, repair and troubleshoot devices to isolate root cause
- Ability to perform soldering and de-soldering using handheld soldering and hot air equipment
- Assist Engineering Department with troubleshooting, software flashing support, and new product introductions
- Serves as a resource to others in the resolution of complex problems and issues
- Assist as Subject Matter Expert for internal and external clients
- Conducts standup meetings and Tech Talks in supervisor’s absence
- Validate and evaluates new & tech damage product from line
- Validate, provides feedback and enters line reworks into excel database
- Validate & signs off on all UR/BER from line
- Assist in evaluation and generation of material escalations
- Assist in generation of Engineering change requests for process and documentation changes
- Assist and completes submission of help desk tickets for associates requiring login issues, equipment issues, etc.
- Conduct training, mentoring, and coaching of associates in job related functions and recommends to supervisor associate training opportunities
- Monitor work flow and work in process in line and allocates resources accordingly keeping supervisor up to date
- Conduct root cause failure analysis and troubleshooting on suspected defective devices
- Work with care and urgency in order to meet production goals
- Participate in continuous and LEAN improvement and team building activities
- Implements and maintains 5S+1 (Housekeeping and Safety) standards
- Refer to and follow Standard Operating Procedures to perform the job duties
- Use a computer to enter data into the company database
- Physically move of material as needed
- Perform other duties as assigned
Assurant provides risk-management solutions focused on protecting mobile devices, electronics, and other high-value consumer goods through insurance policies and extended service contracts, plus repair services. It underwrites these protection products for individuals, businesses, and financial institutions, with customers paying premiums or service fees while the company delivers repair work when covered items fail. The company combines protection with repair and extra support across a global footprint in North America, Europe, and Asia, emphasizing the connected device ecosystem. Its goal is to minimize the financial impact of unexpected events and keep everyday operations running by safeguarding investments and offering fast, reliable support.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1892
Simplify's Take
What believers are saying
- Embedded insurance with Swan expands European distribution across thirty countries.
- Carrier partnerships added nearly two million protected devices in 2025.
- Home warranty entry and virtual F&I staffing open adjacent revenue streams.
What critics are saying
- Carrier concentration exposes Assurant to pricing pressure and vendor replacement.
- Housing earnings depend on lower catastrophe losses, a nonrepeatable tailwind.
- Partner-led distribution makes Assurant vulnerable to vertical integration by major brands.
What makes Assurant unique
- Assurant specializes in partner-branded protection for devices, homes, and automobiles.
- Its Global Lifestyle segment combines insurance, service contracts, logistics, and repairs.
- Assurant sells underwriting and risk management capabilities to support long-term profitability.
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Company News
Total Wireless has launched a new device protection plan, Total Wireless Protect+, developed in partnership with Assurant. The plan covers both device hardware and data protection, extending beyond traditional cracked screen coverage. The prepaid, no-contract carrier operates on Verizon's 5G network. The launch follows BMO Capital's decision to lower its price target on Assurant from $255 to $246 in February 2026, whilst maintaining an Outperform rating. Currently, seven out of 10 analysts rate Assurant as a Buy, with consensus upside potential of 20.05%. Founded in 1892, Assurant provides protection products for connected devices, homes and vehicles, partnering with leading brands to manage risk and increase customer loyalty.
Assurant reported strong 2025 results, with adjusted EBITDA excluding catastrophes growing 11% and adjusted earnings per share rising 12%. The insurance and protection services company's full-year adjusted EBITDA surpassed $1 billion, marking its ninth consecutive year of profitable growth. The company's Global Lifestyle segment delivered mid-single-digit adjusted EBITDA growth, driven by Connected Living and Global Automotive divisions. Assurant now protects over 66 million mobile devices globally, adding nearly 2 million protected devices during the year through expanded partnerships with Verizon and T-Mobile. Global Housing achieved double-digit earnings growth excluding catastrophes, with renters policies increasing 15%. Assurant also announced a new partnership with Compass International Holdings to enter the home warranty market, targeting long-term leadership in the sector. The company returned $300 million to shareholders through share repurchases in 2025.
Assurant reported strong fourth quarter and full year 2025 results, marking its ninth consecutive year of profitable growth. The global protection company posted Q4 net income of $225.2 million, up 12% year-over-year, with earnings per share rising 14% to $4.41. For full year 2025, net income increased 15% to $872.7 million, whilst earnings per share climbed 17% to $16.93. Adjusted EBITDA, excluding reportable catastrophes, grew 11% to $1.73 billion, driven by growth across Global Housing and Global Lifestyle segments. The company's Global Housing segment benefited from lower catastrophe losses and expanded lender-placed policies, whilst Global Lifestyle saw growth in mobile protection and automotive services. Net earned premiums and fees totalled $12.35 billion, up 8% from 2024. For 2026, Assurant expects adjusted EBITDA and earnings per share consistent with 2025 levels.
Assurant has launched F&I On Demand, a virtual staffing solution for auto dealerships facing personnel shortages in finance and insurance departments. The patent-pending service connects dealers with Assurant's trained virtual F&I specialists who handle financing, protection products, and purchase paperwork. Unlike basic video-call solutions, F&I On Demand provides a fully integrated, end-to-end process operating like an in-house F&I department. The service includes Warranty Insights, a tool that analyses manufacturer warranty limits using Assurant's claims history to help customers identify coverage gaps. The solution addresses dealerships' challenges with staffing costs and resource management whilst aiming to improve revenue and customer satisfaction. Assurant developed the product in collaboration with their innovation and auto teams to tackle major industry pain points.
Assurant, Inc. (NYSE: AIZ) (“Assurant”), a premier global protection company that safeguards and services connected devices, homes and automobiles in partner...