Customer Fulfilment Coordinator

Job Description Summary

The Customer Fulfilment Co-ordinator will contribute to the success of the Aviation Supply Chain business by providing a high standard of administrative support to both Internal and external customers.

This will be achieved by acting as a key resource to partner with customers, workshops, overseas service providers as well as local teams to provide optimal outcomes for our customers. This role may also include selected support of logistics team functions when/if required.

Job Description

Company Overview:

Role Overview:

• Adherence to both regulatory compliance and GE policies and procedures
• Effective ability to communicate both written and verbally across communication channels such as in person, e-mail, phone, live chat etc.
• As key point of contact you will be responsible for delivering a high standard of support to our global customer base. Working independently or collaboratively to develop problem solving solutions to meet the customer requirements.
• Preparation of quotes for customers
• Escalation of customer issues to appropriate areas of business to assist with meeting business targets and avoid delays to the customer.
• Preparation and monitoring of reports for communication to our global customer’s and/or management.
• Maintenance of customer records
• Other duties as required.

Required Qualifications:

• Previous Customer service experience essential.
• Ability to identify areas for improvement and formulate or contribute to a solution.
• Intermediate level excel and computer skills
• Excellent attention to detail and a positive attitude is essential.
• Ability to work as part of a team or autonomously and use initiative.
• Excellent organisational and time management skills. 
• Eligible to obtain and maintain an Australian Defence Security clearance if required.

Preferred Qualifications:

• Knowledge of the Aviation industry and terminology.
• Experience working in a Global corporate environment.
• Flexibility around work hours
• Previous exposure Lean concepts.

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information