Full-Time

Product Support Analyst

Messaging

Posted on 4/30/2024

Bandwidth

Bandwidth

1,001-5,000 employees

Enhances communication technologies for connectivity


Mid, Senior

Raleigh, NC, USA

Required Skills
Communications
Requirements
  • Bachelor’s degree in Telecommunications, Business, Information Technology, Computer Science, or related field
  • 4+ years experience in software/telecom support roles
  • Basic Understanding of SMS/MMS Technologies
  • Knowledge of customer support principles and techniques
  • Basic knowledge of SMPP, API, and MM4 protocols
  • Strong analytical thinking skills
  • Excellent multitasking abilities
  • Problem-solving skills
  • Effective communication skills
Responsibilities
  • Provide technical support for SMPP and MM4 connections
  • Monitor and optimize message deliverability
  • Manage provisioning of NNIDs
  • Provide direct customer support
  • Maintain technical records and prepare reports
  • Collaborate with development teams
  • Participate in training sessions
  • Handle incident management
  • Gather customer feedback
  • Mentor junior analysts

Bandwidth specializes in enhancing communication technologies to improve collaboration and connectivity, with a focus on transforming communication methods.

Company Stage

Series A

Total Funding

$24.5M

Headquarters

Cary, North Carolina

Founded

2005

Growth & Insights
Headcount

6 month growth

NaN%

1 year growth

NaN%

2 year growth

NaN%

Benefits

100% Medical & Dental Coverage

401(k) & College Savings Plan

PTO with Email Embargo

Free Gym Membership

90 Minute Workout Lunches

Employee Development Opportunities