Responsibilities:

• Serve as the primary relationship owner a key employer clients
• Establish professional and productive relationships with key stakeholders
• Lead and manage a team of exceptional client success professionals
• Assess client needs and goals on a consistent basis to ensure that Included Health and the Client have a shared definition of success
• Collaborate with other vendors in customers’ benefits ecosystem, to ensure that we optimize the member experience and the client investment
• Drive utilization and ROI across Included Health’s services to meet client expectations and contractual commitments
• Deliver regular customer reports on member engagement, utilization, clinical impact and ROI
• Partner with growth marketing team to deliver and execute a robust engagement strategy
• Achieve business results to ensure client renewal

Qualifications:

• 10 years of experience in client success / account management of Benefits / Healthcare
• Corporate experience working at a navigator, digital health point solution, carrier, consultant, case/care management firm, or related  
• Client/customer experience: Providing services to Fortune 100 clients or other large group plans
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where change is the norm
• Strong results orientation and track record of delivering large, complex projects that exceed client expectations
• Data-driven and detail-oriented, you drive projects to completion while building strong relationships in the process
• You’ve built enduring professional relationships for your firm by demonstrating sharp business acumen, poise, empathy and professionalism 
• Great communication skills you draw upon to articulate a compelling value proposition, deliver insights, and manage difficult conversations
• Personal accountability; you own decisions, actions, and process needed to ensure healthy long term client relationships 
• Entrepreneurial at your core; ability to anticipate and resolve issues, think creatively, and solve complex problems with practical and reasonable solutions
• At your best working at a rapid pace and with a high degree of autonomy, within a complex and changing work environment
• Passion for the Included Health’s mission of raising the standard of health care for everyone, everywhere.
• Experience using Salesforce and other using key account management platforms
• Willingness to travel (estimated 10-20%)
• Location: Flexible, with preference for major metro areas in the US