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Director – Client Success
Confirmed live in the last 24 hours
Experience Level
Desired Skills
  • 10 years of experience in client success / account management of Benefits / Healthcare
  • Corporate experience working at a navigator, digital health point solution, carrier, consultant, case/care management firm, or related
  • Client/customer experience: Providing services to Fortune 100 clients or other large group plans
  • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where change is the norm
  • Strong results orientation and track record of delivering large, complex projects that exceed client expectations
  • Data-driven and detail-oriented, you drive projects to completion while building strong relationships in the process
  • You've built enduring professional relationships for your firm by demonstrating sharp business acumen, poise, empathy and professionalism
  • Great communication skills you draw upon to articulate a compelling value proposition, deliver insights, and manage difficult conversations
  • Personal accountability; you own decisions, actions, and process needed to ensure healthy long term client relationships
  • Entrepreneurial at your core; ability to anticipate and resolve issues, think creatively, and solve complex problems with practical and reasonable solutions
  • At your best working at a rapid pace and with a high degree of autonomy, within a complex and changing work environment
  • Passion for the Included Health's mission of raising the standard of health care for everyone, everywhere
  • Experience using Salesforce and other using key account management platforms
  • Willingness to travel (estimated 10-20%)
  • Location: Flexible, with preference for major metro areas in the US
  • Serve as the primary relationship owner a key employer clients
  • Establish professional and productive relationships with key stakeholders
  • Lead and manage a team of exceptional client success professionals
  • Assess client needs and goals on a consistent basis to ensure that Included Health and the Client have a shared definition of success
  • Collaborate with other vendors in customers' benefits ecosystem, to ensure that we optimize the member experience and the client investment
  • Drive utilization and ROI across Included Health's services to meet client expectations and contractual commitments
  • Deliver regular customer reports on member engagement, utilization, clinical impact and ROI
  • Partner with growth marketing team to deliver and execute a robust engagement strategy
  • Achieve business results to ensure client renewal
Grand Rounds

501-1,000 employees

Personal care platform
Company Overview
Grand Rounds is on a mission to raise the standard of healthcare for everyone, everywhere. The Grand Rounds team goes above and beyond to connect and guide people to the highest quality healthcare available for themselves and their loved ones.
  • Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.
Company Core Values
  • We put the member first
  • We're here for outcomes
  • We seek diverse perspectives
  • We value change
  • We lead the way