Service Technician

About Solenis:

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company, recognized five years in a row. For more information about Solenis, please visit www.solenis.com.

• Paper industry
• Technical and Soft skills capability
• Work for a global industry leader and be based in Springvale, Melbourne

Due to expansion of our business, we're looking for a hands-on professional to lead critical lab testing, manage inventory with accuracy, and keep equipment in top shape through routine checks and maintenance.

If you're detail-driven, proactive, and ready to make an impact—this is your chance to shine.
 

About the Role:
As a key player in our technical team, you'll perform hands-on laboratory testing that drives product excellence, manage inventory with precision, and ensure our equipment runs like clockwork through regular checks and maintenance. Your detailed service reports will keep stakeholders informed, while your clear communication with customers, sales, and internal teams will make you the go-to expert who keeps everything connected.

Key Responsibilities:

• Maintain appropriate chemical stock levels on site and place orders as needed.
• Sample and test process tanks regularly; report and resolve any faults promptly.
• Accurately record all test and monitoring results in the designated system.
• Inspect chemical dosing and monitoring equipment weekly, report or correct faults and clean as necessary.
• Identify and report water or chemical leaks and any unusual occurrences.
• Perform minor equipment repairs related to faults or leaks.
• Reprogram and recalibrate equipment as required to maintain optimal performance.
• Conduct manual chemical dosing when necessary.
• Uphold high standards of housekeeping and maintain accurate quality records.
• Ensure all programs, existing and new are controlled according to design parameters to meet customer performance expectations.
• Provide professional onsite support, including assistance with customer trials.
• Collaborate with team members to ensure customer deliverables are consistently met and maintained.

Candidate Requirements:

• Able to work independently for extended periods without supervision
• Able to meet deadlines and manage time effectively
• Fully computer literate, with proficiency in MS Office suite
• Comfortable working at heights
• Capable of maintaining basic equipment; mechanical aptitude preferred
• Demonstrates safe work practices and can proactively identify hazards
• Self-starter with strong ability to manage and prioritize workload
• Proven ability to perform repetitive tasks with consistency
• Strong attention to detail
• Clear verbal communication skills; able to liaise effectively with colleagues and customers
• Willingness and ability to travel as required
• Holds a current driver’s license

Qualifications:

Formal qualifications are not required. However, a trade certificate or degree in chemistry/science is highly regarded, as is prior experience in the paper industry.

Why join Solenis?
At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

Ready to make a tangible impact? Apply today!
Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer.